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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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You online company is super fast and kind thank-you
In my last order the quality of the material was too poor for me, the clothes look cheep and I do not like it.
Awesome, very easy ordering. Overall my experience was very good
Shipping was 3 and 5 weeks. That is way to long to receive items. The quality of the material was aweful.
15 jours de délai mais commande conforme, sélection de produit facile.je recommande ce site
The top has enormous baggy arms and does not fit nicely at all
Lieferung dauert schon sehr lange, vielleicht gibt es eine Möglichkeit die Lieferung zu beschleunigen
Seems difficult to exchange things. Got items in a timely manner but some run small fir size.
The garments were nothing like the photos, very low quality
Item appeared used and dingy not what I expected. This was my first purchase with Chic Me and based on the quality of the item I received I will not buy anything else from them
Commande un peu decu mais jolie colorie quand meme
I'm not usually a review writer, but just thought this warranted one. We purchased pants for a production, so we ordered about 20 pairs. One set was fine and looked great on stage. The other set smelled like fish/formadehyde. They were a tan vinyl looking pant. They were absolutely unwearable. I told customer service of the problem knowing that this product was something they never should have sent out in the first place and they would say, "It's our policy that the customer is responsible for payment for return shipping." I again said, "These are not a quality that anyone would wear. I think Chic Me should pay for shipping." Once again, Chic Me responded, "It's our policy that the customer pays for return shipping." Once it was shipped back, they told me they couldn't process the return b/c the box weighed different than the shipping label said (you had to take a pic of the shipping label and send that to them) and it just seemed odd how much work it took on the customer's side to get the return to actually go thru. It finally did go thru, but I did have to pay return shipping. Will not shop here again.
I was not happy with the top, due to the tops run a size or two size smaller.
Tardaron un poco en llegar los productos que solicite, pero llegaron y estuvieron en contacto conmigo todo el tiempo, eso me parece muy bien, el problema que yo veo, es que la calidad de los productos no es nada parecido al que aparece en las fotos de la app, tristemente me decepcionaron.
Commande arrivée après plus d'un mois de délai. Dommage.
Produits qui rendent pas pareils que sur les photos
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

