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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I enjoyed the items. The staff worked well with me. The staff responded well to my concerns.
Wine glass not sparkly, just a print, not sequinned as the picture looks.
Website easy to navigate don't always have your product and stuff too small
Prompt and efficient service. I didn't expect it come to my door on time. But it did! Right on time to the occasion. But I was disappointed of the material. Besides, it was priced on sale $11 per pc but I was billed the regular price! Very misleading!
Out of the products I purchased I would l would say it takes a long time to arrive, but quality is pretty good
Shopping with Chicme can be a good experience. Shame about the quality and sizing of some items. They are not always as pictured.
Customer services are very good and quick to respond to all queries, however, returning goods should be made easier and not by offering customers discounts to keep the items that they clearly do not want.
Beautiful clothing as well as great discounts.
Les coutures sont de mauvaises qualité et ne sont absolument pas alignées... très déçu malgré une proposition de bon d'achat...
I waited for more than 1 month for my purchase. I could not wear it for my party.
Horrible cheap material so decided to return immediately. Took several attempts with customer service to get a return authorisation - offered 10% refund and can keep items etc. No intention of shopping here again.
Overall happy with experience. Didn't realise they were coming from China though. Onsie is great quality
Not happy with some items purchased, quality & colour not as depicted on website. Delivery took 3 times longer than detailed.
Die Größen Angaben stimmen nicht und ich habe mich irritieren lassen und andere Größe genommen. Ich weiß nicht, ob ich es zurück senden kann, ich finde nichts, auf Mail habe ich keine Antwort bekommen. Die Ohrringe sehen auf dem Bild viel besser aus, es ist grobes Plastik!
Waited over a month for delivery when order arrived it was all to small even though I ordered a bigger size than I actually am. Would not order again
Poor product and unfortunately looked nothing like the photo
Pas le même rendu en réalité. Ne brille pas du tout
Quick. Simple. Took some time to receive in the mail but was worth wait.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

