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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Beware - terrible customer service and very short return window
Material was very thin. Runs small. No free returns for larger size. (: Polka Dot Print Chiffon Pleated Maxi Dress
I will never order anything from this company! Shipping took almost 2 months then items were very poor quality!
Took to long to write back to ask about shipping, so ended up having to cancel my order
Waste of money cheap shoes and clothes it looked nice on the website but in person cheapest clothes I have ever bought.
I returned the dress it didn't fit and I threw away my receipt from the post office cause it said it would reach you on March 30th but I still have not received a refund to my account
Never received the order still
Need refund on money
I have not got my dresses and boots yet
It is sitting in cincinnati ohio that i know if from the 27th and still not got them
And the white dress is my wedding dress and i need it
I got a St Patrick's day short and came after the date very disappointed on shipping I ordered a month early to
The top l ordered were quite good, but is didn't look as good as the photos of them.
The delivery is very very slow.
Rubbish product and even worse customer service- quite possibly the worst on line I have ever experienced so I will be telling everyone I know to avoid this company
It took several days to receive my order. Once I finally did, the quality is terrible. I would not have paid any money for the sandals I received. When I followed up to request a return, the only option I had was to keep them and they would give me a 10% partial refund. One of the two pairs is so deformed, I cannot even wear them if I wanted to.
Will order from Chic Me again. Kept me in the loop at all times letting me know when my order will be delivered. 100% customer satisfaction.
Cheap materials, bad fitting clothes, they have no customer service and dont take returns. Shipping takes months. Run and shop with another company! Do not shop here.
Order didn't arrive by state of date. Checked in on it and they said it was still in the warehouse but they would get expedite it. A few days later got a message that they were out of stock.
Will never order from here again! Cheaply made,not at all like the pictures shown. Sizes not true to American sizes at all! Shipping took forever. Over a month! Save your money!
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

