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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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It takes several weeks to receive. Getting a tracking number takes a few weeks as well.
Received my order in a timely manner. Perfect dress for a casual evening out.
I was a little scared of the product coming from overseas. I felt like the size maybe an issue but I was very pleased with the quality and the price. I defwill be ordering again. Thank you.
One shirt fits perfect. Another one of the same size is at least two sizes too small.
I placed an order for a trip. I placed the order 6 weeks before the trip. 4 and a half weeks later the order was still being processed. Upset I chatted with Aimee. I told her I need the items before the trip or I would cancel. She offered me 200 points to keep the order. Now I knew I wasn't receiving on time. I canceled the order. I am so upset because I really wanted to try this company and now I will never know how they truly are and I like the way the clothes look
Horrible customer service experience this company is not understand with any situation you may have they don't care if this was a gift for someone and you didn't have enough time to return back for an exchange not even a refund! Don't buy from here if your life is busy!
Good quality as expected.I would recommend affordable price
Very poor quality shoes. They did not look like the pictures. Really disappointed with this purchase
Good good good good good good good good good good good good
So far I have mixed feelings somethings were good, but overall I'm missing 22 items that I paid for, and have not yet received.
This establishment never replaced or investigated my issue. I reached out via WhatsApp. I ordered from them before
Normally clothes stores online offer refunds, and I read over Chicme's policy before purchasing and was led to believe they did as well. The clothing came in and half were so terrible I didn't even want to put them on. I tried to return the outfits, but they offered me 8$ in SHOPPING BUCKS, or 20 percent refund… like Uhm no. After long negotiation they only gave me 50% of my money back, and allowed me to keep the clothes. Thanks for the dishrags because that's all they will be used for.
It took almost 2 months to receive my product. I had to cancel one product because it wouldn't be in stock for another month. The product I did receive was cheaply made. The customer service department was great.
I will never order from here again.The dresses is nothing like the pictures and took over a month to get delivered
Just longer than expected and dress longer than anticipated.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

