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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Paid for express shipping and still didn't get my clothes on time promised
Delivery took quite a while. I had no problem with ordering or tracking my order
Lovely and easy the items were better then I thought they would be the only thing that let this down was the long wait and the bra and shoe sizes but I would order from you again
Thank you
I like the outfit and got many compliments, however; due to the long wait ( over a month) to get my order makes me skeptical of ordering again. I sent several inquiries before I seen the package moving..
All items were as expected. Everything looked like photos online and fit great
A few of the items I wanted to order tan completely out before I could place it. There are quite a few I wanted but not in my size. This is my first order and I need it for a vacation. The items finally arrived about 2 days before I was slated to leave. I did not have time to do any returns or exchanges. Overall the material of most of the products is great accept the ones that have no stretch. I wish the shirts were longer for someone taller. I would order from this company again but for specific items.
The only way to contact customer service is through email. They completely ignore your return request and not provide informed on how to return items. They offer you 10-15% discount to keep items. Items were too small for me so I am apparently stuck with clothes I can't wear.
Unable to reach anybody on the phone or text very unhappy
No one is getting back to me with instructions on how to return this blouse
None of it fit just the swimsuit with the top to it.
I loved all the products received and after trying everything on they all looked and felt great!
I normally wear an XL. I did order an XXL to be safe with ordering out of the country. And the XXL is perfect
No problem shopping online, but item wasn't a good fit, I should have gotten a size or two larger.
They won't send you your refund. They will tell you to keep the items and won't send a return label. This was my first and last time ordering from this sorry company. PLEASE BE WARE OF THIS COMPANY!
Everything I ordered from Chic me was not as advertised. What is being shown to grab your attention is just simply bait! Don't fall for the trick. And since it's coming from China, it takes a while for delivery.
Order was laced on April 8 and I have yet to receive order. Company refuses to refund.
Poor quality. Buckles not seen properly. Overly baggy.
Thank you for your clothes. I live this store. I love the quality of the clothes and the style.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

