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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Very easy to order. I love the shirt. It's almost like a thermal shirt and it's very comfortable.
Sent a message about returning a item as I received 2 of the same pants I got no response
I then received an email which I responded to and was told I couldn't return the item as it was too late
No happy as I had tried to contact you from the day I received the goods
Great price and great fashion. Take longer than I would like to receive it but worth the wait!
First time purchasing easy ordering product was everything it showed up to be very comfortable
Excellent delivery service fast could have been a little quicker but I know it was coming overseas so expected a little delay. Hopefully this time next year delivery will be quicker like SHEIN here within 1 week at my home address. A beautiful coat I cannot wait to wear for my holiday in November and for the winter months. Thank you have a great day! :)
Lovely clothes, good variety. Customer service also good.
Took a chance on Chicme when it popped up on my instagram feed. No regrets. Disappointed some of the items I wanted were no longer available despite showing on the website. Also wish shipping didn't take so long. However, good experience overall, will shop again.
Site was ok but when item never arrived they blamed delivery and would not help
Some of my order arrived promptly but had to wait for the other part. When they all turned up I was very happy with the quality and fit of the clothes. Also, appreciated a follow up checking that I had received all my order
This was my first order and I'm beyond pleased. I've been wanting this dress for a while and finally pulled the trigger and got it. I love it! Fits perfect!
Quick and easy web site easy to use great choice secure website
Ik heb ruim anderhalve maand geleden besteld. De goederen zijn niet aangekomen en ik heb geklaagd dat ik geen duidelijk antwoord heb gekregen. Ik heb inderdaad via Klarna betaald, ik heb om hulp gevraagd om contact op te nemen met Klarna, maar ze hebben geen contact met mij opgenomen om te zeggen dat ik mijn betaling moest annuleren., Bedankt.
Hallo
Bedankt dat u ons op de hoogte heeft gebracht van uw klacht.
Als u vragen heeft, stuur dan uw bestelnummer of geregistreerde e-mailadres: [email protected], we zullen het probleem zo snel mogelijk voor u oplossen.
Ik wens u een fijne dag!
Met vriendelijke groet,
Very very disappointed Lack off help for returning my order, still haven't received any response to help with return address/label still have goods which I need to return, time has run out for return tried several times, but still have the cheek to charge me for items.😡😡😡😡
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Not happy with return policy was told to keep it and could not get money back very unsatisfied
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
J'ai voulu retourner deux chemisiers, impossible d'avoir quelqu'un qui me recontacte, malgré mes 15 relances à éviter
Bonjour
Merci de nous avoir fait part de votre réclamation.
Si vous avez des questions, veuillez nous envoyer votre numéro de commande ou votre adresse e-mail enregistrée: [email protected], nous résoudrons le problème pour vous le plus rapidement possible.
Je vous souhaite une excellente journée!
Cordialement,
Beaucoup de choix d'articles, attends ma livraison pour voir la qualités
I was a little concerned that the products may not be as nice as they looked on the website, bower I had no need to worry they arrived when I was told they would, tracking was east and product was exactly what was on website and good quality. I ordered size Small but think next time I would order XS, but that is down to me and not Chicme
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
I love the fact that whatever is chosen is always in style and unique.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it


Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,