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Chicme

chicme.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Shop Chic Me - Women's Best Online Shopping, Free Shipping World Wide.


chicme.com
China
Founded in 2015
Clothing item from ChicmeFashion apparel by ChicmeMerchandise from Chicme clothing lineChicme fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: returned items must be in their unused condition with the original packing
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular
Available Sizes: Women's (S, M, L, XL, 2XL)

Customer Service

Support Channels: email, chat
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay, Cash App
Buy Now Pay Later: Klarna, Zip Pay, Afterpay

Membership Programs

Rewards Program: TopCashback

How would you rate Chicme?
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Chicme Reviews Summary

Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.

This summary is generated by AI, based on text from customer reviews

value
5,785
quality
44,202
This company responds to reviews on average within 16 days

Instant Feedback

237,938 reviews

We monitor reviews for authenticity

Canada
2 reviews
1 helpful vote
Follow Bahar N.
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Dont waste your money.
October 22, 2017

Even 1 star is too much, cheap material, wrong sized, horrible delivery service. What else could go wrong with an online shopping?

Date of experience: October 22, 2017
ChicME O. Chicme Rep
over a year old

Hi Bahar,

Thank you so much for your recent ChicMe review. We deeply apologize for the inconvenience this situation might have caused you!

This information helps us to hear the truth about our products directly from the source that matters the most.
I am terribly sorry to hear that some of the products you received are horrible. Please send your order number to [email protected], we will help you solve the problems.
We hope you will enjoy shopping with us in the future!

Maryland
5 reviews
17 helpful votes
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DON'T BUY FROM THEM!
October 13, 2017

It's been over a month and I still haven't received my items. There is no phone number to call so good luck with anyone getting back to you in an email. Don't waste your time dealing with them-chances are you'll never hear back from them once they have your money.

Date of experience: October 13, 2017
ChicME O. Chicme Rep
over a year old

Hello, sorry for the troubles. Please visit your Order History page. Simply click on "Contact Seller" next to the appropriate item and our customer service will help process your request. Please rest assured, we will help you solve your problem. Please feel free to contact us(WhatsApp: +8613705508081).

Australia
1 review
2 helpful votes
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I purchased an item weeks ago as its said the dress would be shiopped in 3 days, its now been weeks and i have emailed twice as i need the dress by next week with no response! I want a refund!

Date of experience: October 11, 2017
ChicME O. Chicme Rep
over a year old

We are sorry for the inconvenience you have encountered. Please visit your Order History page. Simply click on "Contact Seller" next to the appropriate item and our customer service will help process your request. Customer service can also be reached at [email protected] rest assured that we will solve your problem.

Connecticut
1 review
4 helpful votes
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I ordered three items 2 months ago and only received one! I actually really like the one item I got and was really looking forward to the other 2 items! I feel like this isn't a real site, just a large scam.

-Kirstie

Date of experience: October 10, 2017
ChicME O. Chicme Rep
over a year old

Hello,
Sorry for all troubles, dont worry, just provide your order number to our customer service, If it was indeed lost, we will definitely refund you.
And we promise it is the real website, and will do our best to improve all aspects of our website in the future.
Chicme Customer care

Italy
1 review
2 helpful votes
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Please help
October 10, 2017

I have made so many orders in chic me in this site they say many of them are shipped and others in processing i can not wait more i dont know if this company is a scam i paid for my orders what a hell

Date of experience: October 10, 2017
ChicME O. Chicme Rep
over a year old

Hello,
Sorry for the troubles, we shipped the items ready in advance in order to make sure you can get them all in time, and it is so pitty for us to make you feel our website scam.
Anyway, please email your problems to [email protected], we will do compensate you if it is our fault

Pennsylvania
1 review
1 helpful vote
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HEY I, M YVONNE RILEY I ORDERED AND PAID FOR MY ORDER SEPTEMBER 4,2017 IT'S NOW OCTOBER 9,2017 I WANT A REFUND WAS NOT SENT A EMAIL OR CONFORMATION OR TRACKING NUMBER

Date of experience: October 9, 2017
ChicME O. Chicme Rep
over a year old

HI
Sorry for the troubles, but for the tracking info, you can just login your Chic account to check the latest status, it may take longer to arrive in some countries, but most shipping strictly applied to the shipping policy stated on our website. Please contact our customer servce asap.

Spain
1 review
2 helpful votes
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After waiting for 7 weeks once the top arrived it was of inferior quality, did not look at all as pictures on advert. The size xl was not correct more like a small size 14. Overall very dissapointing.

Date of experience: October 5, 2017
ChicME O. Chicme Rep
over a year old

Hi,
Sorry for the troubles, Items have quality issues can be returned or exchanged and we are wiiling to compensate you the shipping cost,
Please contact our online service or email to [email protected], we will out best

Bahamas
1 review
0 helpful votes
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I love my outfit
October 4, 2017

My package was delivered a little late but was in contact and recieved timely updates regarding my order. I love my jumpsuit it fits perfectly. All I expected.

Date of experience: October 3, 2017
New Zealand
1 review
4 helpful votes
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The pictures are deceiving, the products look NOTHING like the pictures, and the customer service is crap. They weren't happy that I wanted to refund because the product didn't look like the pictures. I sent them an email and had an argument for a while, and I was so disappointed in how poorly they manage customer dissatisfaction. After several disputes, I saw that the offer they made was ONLY beneficial to them, so I just decided to just keep the product myself. They said I will get a "discount" for my next purchase, but didn't even give me a code. I found out that it was the discount that the site was already having. But this is just a "discount" to deceive customers into thinking that they are having one, but actually isn't. After this, I was SPEECHLESS. I would never want anyone else to experience such unpleasantness.
I'm very surprised how there's 5/5 ratings here. What I think about this company is the complete opposite.

Date of experience: October 3, 2017
ChicME O. Chicme Rep
over a year old

Hello.
Really sorry for all the troubles, refund or compensation is 1000% OK if the items came with defection or not like as pictures shown, But most customers who ordered that dress were satisfied, and we can not find any big difference from the photos you sent. If you did not get the discount, just contact our online service, they will offer a big discount for sure!
Really sorry for all troubles, we promise will do our best to improve our service

Ohio
1 review
0 helpful votes
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They state that they offer a 40% or more discount on your 1st order if you sign up and register your email. I placed my 1st order and no discount came off of my 1st order.
So I tried to cancel my order, but had a problem with their web site. I then cancelled my order through paypal payment. Eventually, I was able to cancel the order on the same day through Chicme.com also known as HongKong Jgao information and Technology Co. Limited.
Their merchandise looks good on-line. I still would have preferred to get the discount offered and probably won't have cancelled if they would have kept their
Written discount promise.

Date of experience: October 1, 2017
Georgia
1 review
3 helpful votes
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I ordered a pair of heel. When i got the i notice they looked nothing like the picture. And the show was defective. The heel on the shoe was to short for the shoes! When i got a back for my request for a refund they suggested i try to sell the shoes to someone else. If i don't want to break my neck wearing these shoes why would i wish that on someone else! They also tired to give me a 45% off coupon and told me i would have to pay the shipping if i wanted to return the item for a refund! Why should i have to pay for their mistakes! This is very bad business!

Date of experience: September 30, 2017
ChicME O. Chicme Rep
over a year old

Hi
Sorry for the troubles, If the items came with defection, bad quality or wrong size, or are not like the description on the website, please send us a few photos of the items you received. If it is the case, we would surely help you to refund. Please contact our online service, they will offer a big discount for sure, if you dont like it, we will refund you

Washington
1 review
4 helpful votes
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Let Me Be Honest!
September 30, 2017

In the end, I got all the dresses I've ordered from half a year ago. When I saw the packages, I already knew it was going be a disappointment, because it was SHIPPED from China! As predicted, everything looked extremely HILARIOUS and was not worth keeping! I will never wear anything that looked like it was made by the hands of a 6 year old child. All the dresses were poorly made and poorly sewn together. Materials are SUPER thin and cheap. Sizing is totally off; it was either too big or too small. Disappointed, & due to fussy returns, all the dresses went DIRECTLY into the trash bin.

Date of experience: September 30, 2017
Florida
1 review
3 helpful votes
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Sample order
September 27, 2017

STAY AWAY FROM THIS COMPANY! I ordered 4 sample items for an event on 9/30. My order was placed on 9/6.2 items say have been shipped but apparently are sitting somewhere in Korea. My other 2 items are still "processing" and i now received that one of the dresses i ordered will no longer be sold. Basically what they are doing is false advertising and charging their customers. I will definately be disputing all charges for a refund. Very unhappy customer!

Date of experience: September 27, 2017
ChicME O. Chicme Rep
over a year old

Hi
Really sorry for the trouble caused, Normally it takes 3-7 working days before the parcel shipped, but shipping duration depends on where you are from as stated on our website., if it exceeds the timeline stated on our website. Dont worry, just contact our customer service providing your order number, we will definitely compensate you or refund. In fact, it is out of our control after it arrived in your country, we have no ability to control the post in your country. Anway, will keep doing best to improve the service in the future.
Our apologies for all troubles caused

Georgia
2 reviews
3 helpful votes
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I would like a refund
September 26, 2017

On May 25,2017 I purchases two orders from this website the Sexy Drawstring Heeled Stiletto Sandals 24.74 tracking number is LW*******CN and the Trendy Low Cut Strappy Bodysuit Romper 14.84 tracking number is LW*******CN. The first order I received I was not happy with them but I kept them anyway. And since this order was late coming I decided to refuse and I did on June 26th 2017. Since then I have not heard anything from this company about a refund. I know the tracking has not updated since July but that does not mean that didn't get it. I would like a refund in the amount of $39.58.

Date of experience: September 26, 2017
ChicME O. Chicme Rep
over a year old

Hi,
Sorry for the trouble, As stated on our website, "for after-sale problems, please contact our customer sevice as soon as possible"
We ship about 5000 parcels everyday, it is impossible for us to do any refund if you have not contact us for that. The fact is we lost the parcel and money cause you refuse it, and also you have not contact us for that problem. Anway, if you need the refund, please contact our customer service, we will do our best to meet your request

Alabama
2 reviews
6 helpful votes
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This company is a scam do not shop with them. They will steal your money. And the customer service number is fake *******999

Date of experience: September 22, 2017
ChicME O. Chicme Rep
over a year old

Hi
Sorry for the troubles But The number is definitely not our service number, we have whatapp number, just contact our online customer service for any after-sale problems. The refund is 1000% accepable, if it is indeed our fault.
Our apologies for all troubles

Canada
2 reviews
13 helpful votes
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After opening the packages items and trying them on I've realized the hardly any of them items are as advertised! Out of the 9 items I've received ( missing two items) only 3 are satisfactory (if that)! I'm seriously crying right now because I feel like I've been ripped off! None of the heels I bought even fit and the straps are too long to buckle. The jeans look like they were cut with a straight blade and poorly sewn together. I spent nearly $400 CND on this $#*!! I can't stop crying! Why would you do this to you customers?!?

Date of experience: September 19, 2017
ChicME O. Chicme Rep
over a year old

Hi,
Really sorry for all the troubles, we sincerely suggest you can take some photos showing the problem to our customer service, if it wrong as you said, we will definitely refund or resend to you, But as stated on our website, it is impossible for us to make the size to fit all shapes of body. Anyway, we will continue to improve the quality of our clothes.

Italy
1 review
0 helpful votes
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Paypal
September 18, 2017

Only pay with Paypal and if you don' t recieve your order just ask a refund
I will try despite all bad reviews- fingers crossed and keep you posted!

Date of experience: September 17, 2017
California
1 review
2 helpful votes
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I ask for an extra large and I was sent a small! I ordered a specific dress but they sent me a dress slightly simular but different. I don't have time in my schedule on money to waste to keep sending things back just because people aren't following simple instructions!

Date of experience: September 16, 2017
ChicME O. Chicme Rep
over a year old

Hi,
" people aren't following simple instructions!"
Could you please explain more detailedly about this sentence, it is 1000% acceptable for return the items you did not like within 30 days. Please contact our online sevice providing the order number, full refund will be offerred if the size was sent wrong.

Georgia
1 review
2 helpful votes
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Worst experience ever.
September 15, 2017

I purchased items 3 months ago and have yet to recieve them. After being in contact with a customer service person named Janice for the past 4 weeks and explaining this. I have gotten zero help. They will not refund my items. 3 whole months and the lady Janice is no help whatsoever. It's almost like she doesn't understand what I'm telling her. She doesn't seem very smart at all. This is the worst experience I have ever had. This company seems to be a complete fraud after reading so many similar reviews. I'm sure the good ones come from the employees trying to cover this mess

Date of experience: September 15, 2017
ChicME O. Chicme Rep
over a year old

Hi,
Sorry for all the troubles, in fact, it may take longer time to arrive in some countries.and our customer service need some time to make sure the parcel was lost, then they can be permitted to refund. But if your order was indeed lost, we will definitely FULL refund you, and offer extra big discount code for compensation also.
And for the reviews here, we can promise no reviews done by our employees, but some bad reviews by our competitors.we will do our best in the future.

Colorado
1 review
4 helpful votes
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Bad idea to buy here!
September 14, 2017

I bought 4 jumpsuits and a blouse, nothing like the pictures... really bad quality and one of the jumpsuits had a hole... I contacted them and ask for a refund for the damaged cloth and didn't wanted to help me, they told me that they will give me a 50 % off on my next purchase which I'm not doing. I just want my money back! Stay away from this place...!

Date of experience: September 13, 2017
ChicME O. Chicme Rep
over a year old

Hi,
Sorry for the troubles, if you dont want the 50% off code, you can just send some photos of the items to us, if it is our fault, refund or resend is OK
We just need confirm the problem in the fist place, anyway, we will continue to improve our service.
Chicme Service