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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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I did not get one of the shirts. The one that says Nope not today
Some of what I bought fit great, looked great, and had good material. Some of my items were really awful. It took at least a month to get my items, which is a long time. Customer service was great, though.
The photo was kinda misleading. It looked cute but it felt very cheap
I was double charged. I believe the second was fraud. I reported and ChicMe did cancel one of the charges. It took about month from order date to receive my items. From the time I received confirmation that my order shipped, it took an additional 3 weeks to receive the items. Items were not of a high quality.
Process was very easy, order arrived on time as stated
Love the wide variety of merchandise. Wish they would do photos showing front AND back of the items. Have notice some inconsistencies in size. For example and item listed as small seems like a medium.
Love the variety of merchandise. Wish they would do photos showing front AND back of items.
Dress looked nothing like picture, material was cheap, dress was made differently
Everything here is so cute. It wasn't long before I found something I absolutely loved. But the shipping took about a month and I barely got it before the time I needed it by.
Everything here is so cute. It wasn't long before I found something I absolutely loved.
Very poor quality product. Totally misleading advert which shows nicely fitting stylish top. What I received was nothing like it.
I didn't like what I bought, there is my second time buying after two years. Thought to give it another chance, but disappointed once again
Online experience was ok but I'm dissatisfied with the clothing
I would order many more items from ChicMe if it didn't take a good two weeks for me to receive my orders.
Horrible product and long wait. Sizing was way off material was misrepresented.
Horrible. One month waiting time for delivery. Finally when came only 1 item out of 4 was ok. Rest I throw to the bin. $#*! material, definitlly not like on photos
It takes about a month to arrived. Item quality were ok not as flattering as it looks on the picture
The quality and style are just what I ordered! Everything fits perfectly.
At first I was skeptical of purchasing from the site because I did not have a reference. I took a chance and was not disappointed with the process or product. I'd purchase from this site again.
Overall satisfied with items purchased (except for 1 which it too big). Very dissatisfied with delivery as I placed order on April 30 and didn't receive items until June 2
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

