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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I would give ZERO STARS if I could. Ordered over £100 worth of clothes - cancelled the order before it was shipped as turns out it is from a warehouse in China despite the company pretending they are a UK based company. They refused to listen to me cancelling the order and proceeded to ship the items. Some items haven't arrived. I asked for return address for refund and they offered a discount voucher instead of refund. I opened a dispute on paypal and Quinn from Chic me customer services kept asking me to close the dispute so he could process the refund. Paypal have advised they can process this with the case open and told me not to close it. They are a complete scam and you will not be refunded for the rubbish quality clothes they send. YOU WILL BE CAUGHT IN A SCAM IF YOU ORDER FROM THIS DISGRACEFUL COMPANY.
All good so far and looking forward to wearing my sparkly blazer
I love it the look for me it fit great and it is warm so i don't need a coat
They didn't have one of the items i ordered and a few items that i tried to replace it with was out to yet they was still on the site and didn't say out of stock or anything but i got my items and they was all great
The delivery takes very long but the item is lovely
The small was huge on me. Could have used extra small. Will be trying to return
Cute stuff so far. But upset with what i received. Was refunded 8 dollars instead of another pair of pants
Slow delivery great items i will be ordering soon hopefully my items get to me sooner
Comfortable like the look. Color choice was great. Wish it was a bigger size
Good prices but the delivery time and dress quality left something to be desired
Took over a month to get package and not happy with 3 items
Dress was sequins falling off, torn, just cheap... would never buy another thing from this company. No wonder why items are so cheap. Terrible!
Ordering was simple and the response was immediate.
The only problem is everyone isn't wide around the hip and may have longer legs. Making it very hard to pick pants/leggings that will actually fit. Kind of making it a crap shoot. Lol everything else is great
There was no updates on my shipping from the time I ordered the package until I received it
Clothes were okay, I'd pay attention to the models to make sure you get what you need.
Will never order again, did not look like the suit pictured. Such a disappointment
Took two weeks longer than usual. Then after writing to Chic Me it took an additional two weeks. When checking the tracking number the response was always: "Left Guanzhou".
I found what I was looking for but it take to long to get here.
I enjoyed shopping with you all. Good merchandise.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

