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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Very good quality and fast delivery. The size is perfect
Easy check out, order confirmation and they checked in to make sure I received my order!
Two of the items were unsuitable (poorly made/too small) but the ChicMe Returns process was deliberately and unnecessarily difficult and I couldn't be bothered going through the unsatisfactory process so I kept the items even though they don't please me. I will never purchase from this company again.
I won't use Chic again for my clothing needs. I was not impressed at all.
I found the website easy to use with plenty of information about the item available. Easy to order and not too long to wait for delivery but did take a couple of weeks. Will definitely use again
Overall experience can't fault.
From ordering to receiving it took less time than I anticipated.
It took a little long for the boots to come but I am very satisfied.
Clothes take forever, not true to size, some too big some to small.
Received an email that my package needed to bw picked up. Thw tracking number aways directwd me to my address. It was delivered 3 days later.
Reliable delivery but wish it was quicker. Friend liked the product
Not a good fit on tall ppl it looked like a witch dress on me
The items came late, smelly, not new, no tags, terrible Body odour. The customer service I received was terrible - Chic Me refused to pay the postage to return the item for a refund, they only offered a refund. I had to go through paypal to cover the postage (which was half the amount of the order). There was no apology or acknowledgement that the items were not new and in terrible condition. I would not recommend to anyone.
The delivery was fast and that's the only positive experience. I didn't expect my packages to come as fast as they did. Took all of 3-5days
It was a quick and easy purchase, and the shipping was on time. The texture of the jackets was a bit disappointing.
The stuff are easy to select and I am hoping that the quality of the stuff will be nice as photographed. Other it was easy to select affordable items
I like 2 of the three items. Came late so wasn't able to wear them when I had planned so I guess I will have them for next year.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

