My item took ages to arrive. Flinsy cheap looking item. Very small and poor fit

Seems to be a running theme that it is impossible to return any items. The chic me representative I am speaking to has had a back and forth conversation with me for a week. Basically saying, it will cost you £20 to return to USA so we will give you 30% refund. The reason am returning is due to the quality and style of the item. I don't want it and I want my money back... but it looks as though this will be impossible. My advise is to avoid at all costs

Very disappointed with product quality and customer care

The delivery time took longer than stated. When it arrived the clothes are of a poor quality. Try to return, initially won't give me a returns address although it says on the site "easy returns". Find out there is only 1 returns now in USA even though it says on the site numerous places so is now going to cost me a lot to return! Nothing easy about the returns process. Wouldn't order anything again!

The 3 sweaters I ordered were all VERY CHEAPLY made and are horrible. I will not ever order from this company again.

The lingerie was great but the hassle chasing the delivery (late) was a bit of a nightmare

Easy navigation and product description. Very user friendly

When sending your items back for a refund within the allotted 14 days, you have to contact them to start the return. They ask for a pic of your unworn items and then give you an address to ship them over to California. They ask you to provide the tracking number for whatever company you choose to ship your items as well as the weight of the package. I sent my tracking info but didnt get the weight of the items. My package was recieved in their facility on Dec 3rd it is now Dec 10th and they claim they cannot issue me a refund because they don't have the weight of the box! What kind of crap is that? Never in the history of EVER have I heard of a company not issuing a refund due to weight! Horrible customer service. And while i do understand I dropped the ball with providing the info they asked but come on! I'm down 130 dollars and no clothes. THIEVES!

I got my outfits in a timely matter, and they all fit me good.

Waited a long time for delivery when arrived it was wrong size

Firstly I had no idea it was coming from China. Secondly as this was £30 I expected high Street quality but it was cheap, falling apart and had a really bad odour and as its from China its impossible to send back. I got this as a present so part the 14 days so unable me to return now. Unhappy and will not show here again

Beware if you don't like your item or even if you simply want to exchange you'll be paying the return shipping! Never buying from them again

Fast shipping described just like the picture love shopping from chic me

I will never order from this site again. What I ordered and what I received are worlds apart.

Still waiting for customer service to return email and impossible return merchandise, missing merchandise in order and was charged already

Very satisfied customer. I was skeptical about ordering from this site but now I tried and was happy.

Took to long to receive my item, didn't come in time to be worn on a specific day.

It was hard to deal with customer service that was not immediate. I had to wait 24 hours before a response and that was frustrating.

I love one of the products it's beautiful but sent something I didn't order or does not look like the picture, love to buy some more products but unsure due to mistake.

Shipping took to long., merchandise quality wasn't the best, too small places ticket for refund and return..