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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Dress was about 6 sizes to big! Defo not a medium. Was more an XXL! Was of £27 and when told me send bk for refund they told me had to pay postage which was £15! Offered me a £2 off voucher! Laughable. Never ordering again
Sur les photos ça donne envie jolies vêtements, en réalité rien avoir...
Everything I ordered is nice. They have a lot to choose from. I like the idea of ordering a set makes it easier.
Absolutely nothing like the advertised photo of jumper, rubbish thin fabric not sparkly. I wouldn't even give it one star and I will not be shopping with chic me again.
Put a beautiful photo out there and sell something v completely different.
Not happy then offered me £ 3 refund as it's too expensive to send it back.
Too long to receive order. Not returning because of that reason. Didn't get necklace that was purchased.
Recieved a coat not what I thought returns is very awkward indeed they did offer me 5% discount and just keep coat would of cost me more to return it
The quality of the material is poor and the sizes are not true.
Une bonne expérience car tout n'est pas mauvais chez vous.
I placed the order from November 23 and it has not arrived yet, when they told me when buying the dress that it takes a week, this is very bad
Not fitting me it would of cost £22 to return
Item this is crazy I have ordered of many sights and returned items free no hassle!
Will not recommend or use again!
Website is difficult to navigate.
ALL products are sized larger than they are.
Shoddy production.
Never again will I shop here as bitterly disappointed & especially as one was for a Christmas present
I was dubious, never used the site before and read mixed reviews on trust pilot, however I cannot fault the service. Arrived in great time
I receive one of my item, the other not …………:.::::..
Shipping was a little slow but expected, products we're upsetting. Two pieces were not wearable. One because of look and the other due to poorly made.
Sleeves had pearls on them and they were sown at opposite sides so couldn't possible wear the dress will have to return.
Ordering process went well. The tracking of the package was terrible. Had no idea when it was being delivered.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

