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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Everything went well no dramas. Delivery was faster than I expected products were spot on thank you.
The item that I chose was delayed, therefore I could not wear it for the occasion. It arrived very wrinkled with no tags.
I ordered the product and it arrived when I was told it would.
Great product. The pants are thin but they look good on. The tops I ordered didn't look as good as in the picture.
Bought toy for grandson. Unfortunately I hadn't updated my address and it was delivered to my old address. I got in touch and the parcel was re-delivered to my new address without additional postage costs. I am delighted the problem was resolved so easily. A lot of businesses could learn from this level of service well done and a very big thank you.
Everything went smooth no problems. Items arrived looking as they were photographed
Still have not received my red dress! This is entirely too long!
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The item I ordered was too big, wanted to exchange it for a smaller size, was told NO we will give you 10% off, keep the item. I can't wear it, it's too big.
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CS did not allow me to return my items that did not fit in a timely manner in order for me to order the correct size. CS repeatedly asked me to accept a partial refund in which I was not interested being that I did not have the correct size. After weeks of going back and forth I did not get to order the clothes I needed to wear to my 35th class reunion. My experience was not good.
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Yours sincerely,
One of dresses which I order was completely different than I expected. The material is really not good and color is totally different than i saw on the Chicme websites.
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The clothes were of good quality, true to size, however the shipment took longer than expected
It was easy to get what l wanted and the quality is good
My experience with shopping was not worth it as the cloths was not of standard quality as I anticipated
Good looking clothes, I ordered a few pieces and liked all of them.
In love with the outfit, but shipping/delivery time is always so long!
*I like the dress but it is too small. The material is light and airy and the colors are very nice.
I ordered a red and white dress and a black and white dress. I like the length, it was around mid thigh, but it was too tight around my waist. I'm 5 foot 3 and I weigh one hundred thirty pounds. I think another inch in the waist and I would be able to wear it just fine. I will need to return both of them for a refund if possible. The order arrived in about 10 working days from the purchase date.
I have attached pictures of the two dresses to this review. They are nice, sorry I cannot keep them.
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Yours sincerely,
I tried to return a package to them, because they took so long delivering my package I had to order from someone else. They gave me such a hard time even though it was their fault due to delays. They offer you all these other offers like 5% or 10% off what is that? They will go back and forth with you so long, then they tell you sorry your package is too late to refund its over 14 days. I have read reviews from more then 20 others they have scammed this way just like me. BEWARE DONT GIVE THIS COMPANY YOUR BUSINESS YOUR BE SORRY.
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If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
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Horrible experience! I will never order from them again! Beware before you buy from these people! I researched and measured myself closely before buying from them or anyone online. I purchased something and it did not fit but wasn't worried because it says clearly that there are easy refunds. WRONG! You have a 14 day window and it has already been a week. I am trying to return my purchase, which they did respond to me that I have to pay to return it and I can get 10% off my next purchase! No money back. No credit. No nothing! What is that? Be careful before you buy. I am out $53. Never again!
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Yours sincerely,
Purchased items in march and never been delivered no contact from them, disappointed with their customer service
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Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it


Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: [email protected],we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,