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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Quick and easy shopping for beautiful products my shoes were a fraction late in coming but chic me answered my email promptly and reassured me they would arrive on time for my event
Great prices and a perfect message for Valentines Day. I love the combination and they compliment each other well
Quick response and beautiful products
Quick and easy purchase from my own chair with no hassles.
I was robbed of my refund after spending $232 plus another $30 to ship back 5 of 7 items.
Chic me claims my 1kg return package is under weight thus I get zero refund?!
How is this ethical? Where is the customer service.
Will be reporting to Better Business Bureau.
It's been amazing truthfully. I live shopping on this site
Don't go near this company they are a scam! I ordered nearly 200 worth of cloths with them for the first time. When stock arrived quality was really bad and fit was very big even though I went with their measurements! I requested a return straight away, they spend the next 3 weeks trying to convince me to keep the stuff and then told me I was out of the exchange period. I had dates on the chats to prove otherwise but they refused to provide me with return details. Do your self a favour and stay away from this company,
Don't waste your money buying from them. They take forever to ship, and they cost you even more to return their crap back to them. Thieves. The pics on the site are there to fool you into buying from them and what you get is badly made, cheap flims, smelly material junk. Don't say I didn't warn you.
It was a little long to receive my order will once I did I was very happy with it in every way the color the size to look thank you.
I don't like the sneak shipping insurance nor do I want email alerts. I also want to do the survey after I receive my package.
Love the site... most of the items look as pictured after steaming.
Very disappointed. Pictures look great as usual. Products are cheap quality and not fitting well.
Ordering was ok, shipping took to long maybe because it comes from China. Trying to refund items is difficult
I am well pleased. The size is true to size and the quality of the clothes were good
Will never order on line it is a big regret. I cannot recommend anyone
Bought twice first time went off without a hitch product was ok second time my PayPal information was stolen by someone at this company product from different company urs we're purchased on my PayPal account by someone at chicme co
Products are too big and you show them on a small model
I have ordered from ChicMe receiving only moderate quality; not very good clothing. It is good if you want to take a chance on cheap clothing that may not look as shown online. It is EXTREMELY difficult to return an item. My personal experience was submitting a request for a return as the product was not at all what it looked like online. The delay in ChicMe's communication and the back and forth in their messaging trying to get me to keep the items meant that the return then went past their deadline. As a result the company concluded that I was past the deadline to return at that point. I had weeks yet to return the items when I started my return process. I learned a valuable lesson in working with ChicMe. I expect better service when ordering from a company even if I understand the product is less than great quality. Disappointed in ChicMe and their return process. If you have the slightest reservation regarding the item; whether it is sizing, coloring, or the quality, I would advise that you do not buy it from ChicMe.
It took very long to receive my order and the quality was horrible.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

