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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Order received very late. And when I got my dress the material looks very cheap.
Took almost a month to receive and then the length is too short.
I wanted a great experience! I liked the look of the product and knew it is what I wanted!
Did not meet expectations.
Unsure whether to order again.
Wonderful styles, very exciting things for the girlfriend
Excellent outfit, great site regular customer, great site
Fabulous easy to use great prices i have used this site before
Fabulous easy to use great prices i have used this site before
Clothes are not high quality, slow shipping, zipper broke out of the bag.
Items do not look as nice as pictured. Sizing does not match charts. Not proportioned correctly
Delivery took a month and quality of the dresses was poor. For the same price I can get better quality clothes in high street shops. In addition the website showed all prices in pounds, so I thought everything will be sent from warehoses in the UK but it was coming from China.
Good experience but it takes awhile to receive the products. You can't be in a rush for the items. Takes 4-6 weeks for delivery.
Refunds. I contacted them within the allotted time requesting a refund because I did not like the outfits and they did not fit. They keep trying to give me a discount and keep the products rather than a full refund. I do not want the items and want a full refund.
Took to long to get my shipment. Dissatisfied with products and then I had to pay to send back and wait way to long for a refund.
Lovely & easy. Happy happy happy happy happy. Shame it takes so long for delivery. But I just allow 1 month
I ordered 8 items all the exact same size from Chicme, the item arrived a month later. As I opened the packages I noticed that the bathing suit top was way smaller the the average size. I contacted customer service which I turn sent me a long message of items that can't be returned which is damn near every item I ordered.
I explained to customer service that the too run smaller the the average tops that are the same size. Chic me refuse to correct and address the issue I spent over $124 plus but they only want to offer a $5 coupon to order more irregular item. Future/Potential customers please do not waste you time nor money on ordering anything from this company! Attached is a reply from Chicme customer support stating the items that not returnable.
Excellent nice I love this website. They carried good products that I will always love to buy my dresses
Great prices, bit of time to arrive. Both dresses very small. Unable to receive a full refund as postage returning abroad pricey ++ no mensiln in sure if this.
So far so good cheap good selection of clothes fingers crossed they fit x
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to [email protected], our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:[email protected]
Answer: Hey Kimberly, please send email to [email protected] about your order information, customer service will help you check it

