ChewyReviews 1,100

Chewy.com is top notch! Ordering is quick and easy. Orders are always accurate. I love the autoship; it is so easy to manage and change! I ordered a dog food that did not agree with my dogs and they instructed me to donate it to rescue and allowed me to order another food. At Christmas we received a card that was personable and it really made me appreciate them even more. A friend on social media posted that she got a card in the mail of drawings of her 2 dogs and just a friendly thank you... WOW, who does this? -- CHEWY DOES THIS! They also comment on posts made to social media; another WOW! I will forever and always order my food from them! A personal touch goes a long way with me! I have multiple dogs (fosters and personal) and the ease is so appreciated!

They need to get rid of the 1-2 day advertisement. If i place an order on Sunday, i would expect it by Wednesday. And since i placed an order with two items, one came in on Wednesday but the other is not scheduled until Friday. They can say, they dont deliver on Monday or Tuesday, but its very misleading to say 1-2 days when it should be 1-2 day when the carrier company is doing deliveries. Will not order from this company again and cancelled auto ship on my other items.

I will not be ordering from Chewy once I receive my current order. I placed an order on 1 March 2017 and supposedly it was not shipped until 3 March, 2017 and it is now 6 March - Monday and I am still waiting. What happened to this fictional 1-2 day shipping? I spent $180.00 so I met the requirements for the free, 2-day shipping. I will continue to use one of the other pet food companies, I just thought this might be a little different. Their big mistake is using FedEx., who doesn't do home deliveries on Mondays. I called and was told I may receive my order on either Tuesday or Wednesday.

"I ordered from Chewy.com and FedEx delivered it to the wrong house. (My wonderful neighbors kept the package and refused to give it back when the error was discovered--really nice.) Anyway, Chewy sent me a replacement order that arrived two days later, (even though it was no fault of theirs) and the customer service person was absolutely phenomenal-caring, helpful and friendly.
I also received a hand written postcard (even the address was handwritten--you NEVER see that any more!) a few weeks later thanking me for my business and encouraging me to call 24/7 with any questions, concerns, etc. The prices are spot -on and they often have discounts. Very easy to reach the free shipping minimum, too with their awesome variety of products.
To really see the essence of this company, I feel the need to share this story. A woman's dog passed away, shortly after she had ordered a large amount of dog food. She called Chewy to ask about an RMA to return the dog food. Not only did Chewy tell her to just donate the food to a local shelter, but they refunded her money, sent a heartfelt card, and flowers, too... Talk about a wonderful company that I would recommend to anyone. I'd even patronize them at twice the price... there are still good people in America..."

I rarely bother to write reviews, but this one really got me. I've been a Chewy customer for a long time, love their prices and speedy delivery. Ordered over $100 worth of dog treats Tuesday (I use for training and urban mushing), and Fed Ex tracking said it had been delivered Thursday... it hadn't. Contacted Chewy Friday, and they offered to refund my money. I said no, I'd have to buy locally, and I'm almost out. This morning (Saturday) I got an e-mail; they've re-sent the entire order, at no charge to me, and it's already been shipped! They are just amazing.

My latest package came OVERNIGHT! I honestly cannot say enough kind things about this company. I have ordered quite a few times, and it has been tremendous. The prices are great, the shipping is SO FAST! The only time I dealt with Customer Service is when they send a Thank You postcard, HAND SIGNED, and mentioning my dog! Thank you so much Chewy!

I've been purchasing all my pet supplies from Chewy for a couple of years, and I recommend them to everyone. You can't find better prices anywhere, they have the widest selection of pet foods I've ever seen (they even carry the hard to find brands), and their customer service is the best I've ever experienced. And it's so much nicer having everything shipped directly to your door (for free) instead of lugging all those heavy items home from the store. I'll never buy anywhere else again!

Chewy is a pet supply service. The choices are awesome. The prices are even better. I have two large dogs. I ordered the Seresto flea collars for them. I priced them at several local pet stores where I live. They were priced anywhere from seventy to ninety dollars each. These collars are the best. They repel and kill fleas and ticks for eight months. They don't need to be taken off if my dogs go swimming. I bought two of them for fourth four dollars each. Two for less than the price of one at the local pet stores. Am definitely a return customer.