ChewyReviews 1,100

Fast shipping and amazing customer service. Once in awhile you might get someone trying to be wise or not helpful but if you just complain and ask for a supervisor, you will be helped and I don't think they keep bad employees around very much. The prices used to be better & much more competitive but now I think they use a bot and they keep their prices as high as the next guy online so I still have to look for sales and coupons with my local pet food & supply stores and worked out a deal with a local pet food guy to buy some stuff from him regularly at a better deal I get from Chewy. But once inwhile Chewy runs a good sale and its worth it to stock up. I find it most convenient buying big bags of dog chow and cat litter - things that are too heavy to lug home from the store. Even if you pay a little more. As long as you buy everything at once so you spend $50 - it is free shipping and you can mail your manufacturer coupons into them and they will give you a credit for them. Most of the time the food is really fresh too - once in awhile they will send food with a best buy date in only a few months but if you complain they will make sure next time they only send fresh food and not the food with the vitamins and stuff already half depleted. Overall they ship fast, prices are pretty much the same or slightly higher on some things as anywhere else but the convenience, fast ship and mostly responsive customer service makes them a reliable and trustworthy company to do business with. And my pets never run out of anything.

So. I use to LOVE chewy. Their prices were always better than the chain stores, they offered a bigger selection, and they would ship the same day i ordered! Well, how do we mess up a great situation? Simple. Do what Chewy did, and sell out to Petsmart. Now that Petsmart owns Chewy, they have raised all of their prices (dry dog food went up $5 a bag, and frozen went up $10 a bag), my most recent order took 4 days to ship, and the customer service reps feel bothered to hear my complaint.

I received a flyer in the mail and like most people, I almost ignored it; threw it away with the rest of the handful I received that day. HOWEVER, on the outside of this it said save money, get pet items shipped, and get $15 off. ****IF you are like me and ran out of dog food in the middle of your busy work week you know what a pain it is to have to run to the store. I thought I would at least go online and see if this site carried the food and treats my picky dog liked. They carried every single item I wanted. My first order I saved 80%. I can routinely order his food monthly to come in the mail so I dont forget about it again AND his flea medicine. Great deals, great prices, great customer marketing for first time shoppers. Yes... I highly recommend you try this.

I have had my dog's food, toys and supplements auto shipped from Chewy.com for the past year. Shipping is free and I never run out of my dog's prescription diet, which I had trouble buying from Petsmart and other brick and mortar stores, as they were either low or out of stock. Ordering was so easy and the product selection great. They even assisted me in getting the prescription order from our vet. When my dog passed away this week from cancer, I had to call them and cancel all orders. They were so compassionate and kind on the phone. Later that day I received a bouquet of beautiful flowers with a sweet condolence message. There are no call centers or annoying on line satisfaction surveys. Just real human contact and caring. Thank you Chewy.com for your excellent business services, kindness and thoughtfulness... you are a rare commodity in today's business environment. When I cancelled my pet insurance at Banfield after many years, they just told me I still owed them money for services and never even said they were sorry to hear of my dog's passing. I will be working with you again Chewy.com when we get our next pet! Thank you so much, Pamella Marks

I ran out of ear medicine for my dog and needed to get it as soon as possible. Since I can't find the medicine I use at any local store I had to order on line and thought I'd have to wait days to get it. Instead of my usual on line store I decided to try Chewy.com I ordered it Wednesday and got it Thursday morning! That was lightning fast delivery... totally awesome! And their shipping charges were less than I had been paying elsewhere.

I get my cats food from them every month. I buy over $49 so I get free shipping. I try different foods to get my cats exposure to different grain free healthy brands. Sometimes it works out and other times they refuse to eat what I buy! Happily though, when I wrote to Chewy to tell them my cats didn't like a certain product, they responded by immediately refunding me for it without having to return it! I call that great service! I can buy with confidence.

I had just reordered my Wishes his cat food again. He had to have a special kind of cat food, that needed a prescription from his vet in order for me to buy it. Oh I'm telling you it wasn't easy to get I, had to get a prescription card then take that to the front of the store. Then take the food home and make sure that I reodered it pleanty ahead of time so I didn't run out of it. I, don't drive so that was another hang up to getting my cat his food.
But lucky for me I saw a something on- line about Chewy.com it was a life saver. No more having to make sure I could get a ride to the pet store or carry the prescription card on me. It even cost me less ordering it on line. Oh and then The on- line help I, received was great.
But now here comes the real reason i'm posting this review. Just this past week my cat Wishes passed away, I didn't know it would hurt so much to have him gone 13 years went by so fast. I had just opened his new bag of food when he passed away during the night. I didn't know how caring and amazingly kind a company could be I wasn't at all sure if I could return the bag of food because I had already opened it.
I honestly thought I would get a we're so sorry but since you opened the bag reply. But I didn't instead I received a condolence on my loss, plus a credit back on my card and all they asked that I do was to give the remaining amount of the bag to the closest animal shelter to me! So if I need anything pet related Chewy.com will always get my bussiness plus my never-ending thanks and recognition. Chewy.com you deserve 10 out of 10 stars!