ChewyReviews 1,100

I ordered a dog crate that I needed quickly for a new rescue dog I just got. Their site said 2 days shipping. After placing the order they informed me due to the pandemic it would be 7 to 10 days. I contacted them today 7 days later and they said my order was just acknowledging now and it would be probably 7 to 10 days. I cancelled the order. I was shocked at how poorly this company operated. I get that we are in a pandemic and that they probably are short staffed but if they would have told me up front what was going on I could have made better decisions. I will not use these folks again.

After using the company for prescription dog food and medication for about 3 years I notified them that I unfortunately had just euthanized my dog and inquired about stopping shipment on an order and returning an unopened box of dog food. Not only did they refund me the money for both boxes of dog food(they told me to just donate the food to a shelter) but they also refunded me his last prescription medication ( which I honestly had about 3 bottles of as I had weaned him off the apoquel), but they also sent me flowers in remembrance of my best friend. That is the most thoughtful thing I think any company of this nature could have ever done. Greatly appreciated.

What an epic failure. I depended on Chewy.com to be there for my pets and they completely let me down. Each time I placed an AutoShip order, I was able to modify it because my cat does not like to eat the same thing so I get different types of food for her. Everything is out of stock. No email warning to give me an advance notice that stock was running low on anything. Just a big slap in the face when I went in and tried to add things to my cart. I depended on them and I never even had a chance to go somewhere and buy something else because of such poor communication. Money from panic buyers mattered more than my pets did to Chewy. I depended on them and they completely and totally let me and my family of pets down.

Once a top notch company, now their deliveries take longer than ever. Their customer service rep had the audacity to claim the coronavirus is responsible, although I have been getting late deliveries for at least six months.
I used to get my deliveries in 2 days, now who knows, I have to keep checking their website because if it is promised on Tuesday, then it will be Wednesday, then Thursday... who knows when.
When I have called customer service previous times, they picked up on the first or second ring. Now it is forever on hold and customer service representatives with an attitude. I told her I wanted to cancel my account of 4 years or so, spending $100 to $200 every month, and she said okay, no problem. She didn't even ask why! A good company will ask if there is a problem they can solve. Also this customer service representative said that the people refusing to do their jobs in getting customers their products because of the rare possibility of their dying of the coronavirus were just more concerned about their health than "other people", meaning me. Wow, just wow.

I can't say anything bad about Chewy or
I can't say anything bad about Chewy or customer service. They have been top notch in online ordering, shipping, customer service. When my cat Spooky passed Jan 30th 2020 I was deeply sad.We all know the feeling when our buddies/companion passes. I had 2-1/2 cases of prescription cat food left. I called chewy and they bought the unopened cases back, 52.60 ea. Awesome company. A few days ago the door bell rang, a guy with flowers was there. I didn't know any woman who would send me flowers. I'm a male. I opened the card that was attached. To my surprise, Chewy had sent me flowers.
What a kind, thoughtful, heartwarming thing to do. That made my day.
Thank you Jennifer for the kindness.
Thank you Chewy for being an AWESOME
COMPANY. From Vic Franzone sr

I have been using chewy for a while now for my dogs and cat. And its great. Its fast etc. never a problem.
Until the last delivery when that came the box was beat up and what was in it open and all over the place :( . But. After a call to the help-desk they were right on it! 2 days later i got a new bag of dog food with no cost!. I just wanna say you guys are awesome! Your service and caring is awesome :) . I am a costumer for live that's for sure
Thank you so much chewy! Xxx

I have been using Chewy for my pet food needs for at least the past six years, and I have been very happy with the services that they have provided. All that seems to be over. I called to inquire about a recent order that should normally have arrived that day. I waited for phone help for 25 mins (at 8:00 AM). This is unacceptable based on the excellent service they have provided all these years. I sincerely hope that things change with them. Maybe they have become too successful?

I ordered a bag of dog food and some shampoo from chewy.com. It had been a long time since I ordered from them and we had moved since. When I ordered I accidentally sent it to the wrong address, our old address. It was completely my fault and I called them to see what my options were - if I could re-order or maybe pay to have it picked up and shipped to me... They said no problem, corrected the address in my account, and re-sent the items I ordered at no charge to me. I was blown away! This was the most positive, easy, and caring service I have ever had! I will be a long time customer! Their prices are great to begin with and that customer service experience has me loving them!