ChewyReviews 1,100

I have used Chewy.com off and on over the last decade to buy food, treats and toys for the dogs I've lived with, and many other products for my crippling aquarium hobby (obsession) - by and large, they're great for cheap, (generally) high-quality items and I love the convenience.

I have, more rrecently found a few issues with some of the abusive products they sell in the aquatic department (cough-cough Aqueon Betta Falls cough.) When I went to leave a low review of these, in hopes to dissuade people from buying such an awful thing, Chewy support reached out and basically said they weren't going to post my review unless I bought the thing... I don't need to buy a torture device to know what it does.

Anyway, long story short they didn't read my review or look at my account, but tried to butter me up by copy-pasting something about how I could make profiles for my pets, so I told them I already had profiles for both my dogs even though one had passed on... Then they sent me a bouquet of flowers in a glass vase and a hand-written condolences note...

So... That review still isn't up, and they're still profiting off of fish abuse, but that customer service team is admittedly TOP. NOTCH.

My order was confirmed, shipped and correct. The ordering process was easy, subscriptions were available, shipping was at lightening speed and order was correct

I recently purchased 2 Kong collars(size Medium and large) my dog had surgery 2 days ago. The large was too big and this morning he was able to get to the air cap on the medium and broke it. I emailed Chewy and they responded immediately. They are replacing the medium collar(order already processed) and refunding me for the large collar that they do not want returned. They said give it to a shelter(which I will) or someone in need. Never has been dealing with a company been so easy. They are the best and I will continue to buy from them.

I just got off the phone with customer service who just gave excuse after excuse after excuse as to why each week I had ordered a dog food on autoship they had increased the price. After 6 weeks of this the price had increase $6 a bag and when you are buying 5+ bags a week it makes a huge difference! They actually no longer saved me anything like it was in the beginning. Their excuse was they don't make the price, the demand for that dog food went up so their price has to go up. Never once did they offer to make it right, or take responsibility for their continual price increases. They say they save people money with their discounts, but they only start that way and then gradually increase the price so you are actually paying more than you can get it for at the local store. Before this I was very happy with them, but now I'm just disgusted with them. They obviously are more interested in just making extra profit then giving people savings when you know they get the dog food for flat rate. Way to go Chewy, you just lost another customer!

Chewy.com has the best customer service of any company I do business with bar none. When I lost my precious "Scout" their condolences were so appreciated and unexpected that it made a profound impact on me.

I can't say enough positive things about this company! First, it's a pleasure in this day and age to have real person answer immediately, on every call, 24/7. They go out of their way to be accommodating. You will not be disappointed with their product and most importantly, their SERVICE!

When I lost my dog, I had a bag of unopened dog food and called to see if I could return it. Not only did they tell me to donate it (which I did), the rep. Sent me flowers. I love this company! They are the best. Forever a loyal customer!

Had this issue happen way too many times, but FedEx drivers are the literal worst people. They just throw the boxes around like its trash, and the food ends up with holes EVERY TIME. Chewy keeps sending replacements but not worth it to wait 3 weeks for maybe a bag a food without holes but your chances are slim, since it's still the horrible FedEx drivers delivering the replacements. I will never shop at Chewy as long as they use FedEx.

I don't know who is responsible for training Chewy's customer service reps, but I wish more companies would follow their lead! The woman I spoke to today (Leann) was so kind and helpful when I ordered the wrong size harness for my dog. Not to mention, she answered on the first ring and I didn't have to go through 20 minutes of pressing one two three four and repeating my issues over and over again. I am so impressed with chewy.com and I will order from them again and again and again! Also another thing to mention, is that at the end of the call, she said to give Nola a hug from her! So they actually view your profile and know your pet's name. I'm so impressed! Thank you chewy.com!

I would give less than 1 star if possible. My lovebird got his foot tangled in a toy Chewy sold me. I thought reporting and reviewing the product at Chewy.com others would be made aware of the dangers of this toy. I believe chewy should have stopped selling the toy. What happened next was nothing more then ignorance on the part of Chewys executive team. Instead of sharing my information with potential customers Chewy instead would not publish my review and then blocked me from their social media sites. I have to wonder after this incident how many products have customers reported issues with that Chewy continues to sell? Stay away from Chewy if you value your pets health and safety since Chewy clearly only has sales in mind and not pet safety.

Chewy surprised me this week. I am in my fifties and I can remember when companies would go out of their way to make sure customer service was exceptional. Today, that has gone out the window for almost every company. Chewy has proven to me to be the exception. They sent an auto shipment last week for my little dog who passed. I was very upset b/c it reminded me of her and that I forgot to end the auto shipment of expensive food. Chewy refunded the charge, asked me to donate the food and SENT ME A DOZEN WHITE ROSES! Who does that? I bought stock in Chewy right before the pandemic started and I can confidently say that this company is AWESOME! THANK YOU CHEWY!

4 months and 4 phone calls they don't deliver to my home. Now I am handicapped and I now have to touch my order 3 times and drive to pick it up. Called and called. Nothing was done. Now I am done. My cats treats come open and crushed. They leave at mail center not my home. Have to lift 3 times.

I question the food quality, I think the cat food is dried out or something. My cats refuse to eat Chewy food, but they eat store bought food. Their customer service is great, but I wonder about their food.

I finished my dogs toothpaste yesterday afternoon, and went to Chewy.com to buy more. It came this morning along with a new toy, for well under the price I would have paid at a local pet shop. I use Chewy.com for nearly all my pet supplies. The Quality and service are simply unmatched anywhere.

1-3 day shipping for orders over $49? Ya... a week later, my package had still not arrived. To be fair, I gave Chewy 1 star because when pressed, they refunded my order. I gave them only 1 star because their customer service person tried to turn my "still has not arrived" complaint around to apologize for my order [going out] "before I was ready for it". What does that even mean? In a time where everyone is still a little gun shy with post-covid quarantine online order madness, integrity and reliability are important with online businesses. I don't honestly feel that this business meets that criteria.

This company is unbelievable. I lost my dear Hiram kitty last Tuesday. I called Chewy to tell them that I had 6 cases of cat food and my baby passed away. I felt like a blubbering idiot. Melanie said she would credit my account and just donate the food to a shelter. That was awesome enough. Yesterday UPS delivered these beautiful roses. WHAT?

This is a thank you to the wonderful staff at Chewy. They showed kindness and sympathy to our family when we lost our beloved dog Tess after 14 years. The flowers they sent were much appreciated and gave a bit of sunshine in a very dark time. Their empathy was helpful in this very difficult time for our family.

Chewy saved me and my furry friends during Covid! They seem to be always in stock and ship quickly, even at the height of covid it was only a day or two delay. Prices are good - same or lower than the retailers. Their customer service is great, my cousin received a small oil painting of her dog (done from the photo you submit on profile) after a mistake was made on her order!

Every online retailer should note Chewy's customer service. Every time I've encountered an issue (whether it was my fault or theirs) they handle it with expedience and care. I wish all shopping was this good.