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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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This site was so easy to use. Cheapoair was cheaper than other airline booking sites. I will be using them again soon.
Cheapoair was so easy to use and cost less than the other sites I looked at to book my spring break flight. I will be using them again.
I just got back from Florida Saturday night. I made reservations for two different places through Cheapostay.com. What a Great experience! I spent many hours searching for low rates for our hotels. Cheapostay beat other website prices BY FAR! Thank you Cheapostay for making our vacation not only enjoyable but also affordable. I am going to recommend your site to everyone!
I really enjoyed my experience with Cheapoair. I was able to find really reasonably priced tickets for my trip to europe. In fact, they were the cheapest by almost $100. I definitely plan on using them again for my future travels.
I had no problems with the reservation or the room
I was able to get a really great rate for a hotel from this site. The hotel was in the exact area I was looking for and it was a top notch hotel. When I had a question about my reservation I called and spoke to a very friendly, knowledgeable customer service representative. I will continue to use cheapostay.com and recommend the site to everyone I know that is planning to travel.
This site saved us $$$$$$$ when we booked return flights from Detroit to PV Mexico. In flight we compared with others what they paid and we were amazed how much less we paid. Thank you cheapoair.com. Randy Canada.
I have used Cheapostay for a while now, and have always been very happy with them. I have used many others in the past, but since usingCheap o stay I feel like I will be using them in the future. They have always had good prices and I have always been very satisfied. I would definitely recommend them to other people to use.
Great way to make travel arrangements, even at the last minute. Distance estimates very helpful.
The customer service SUCKS! They booked my anniversary in a room with 2 twin beds... on an ANNIVERSARY! When I called them they said they would call back and they didn't, even after that they had NO pull with the hotels to even change my room... they said to check with the front desk myself! MULTIPLE CALLS WITH MULTIPLE RUNAROUNDS...
DO NOT USE THIS SITE>>You WILL BE VERY SORRY IF ANY OF THE SLIGHTEST ISSUES COME UP... AND THEY DO.
3/16/2011
OK, bit the bullet and booked through Cheapostay, paid $132 for 4 nights when everywhere else it would have cost close to $500. I booked Sunday and I called The hotel tonight and my booking is confirmed. Cheapostay uses Hotelbeds USA, so the hotel says that all of Hotelbeds bookings are upgraded to a premium suite (pleasant surprise). We are scheduled for 3/16 through 3/20. I will re-post after our stay and all charges are final.
3/24/2011
Cheapostay rocks. Thank you Cheapoatay for a great vacation at a fraction of the cost. It was flawless!
I booked a hotel reservation through CheapOStay.com and couldn't have been happier. The 2 BR, 2 BA suite was wonderful - large, sparkling clean, well equipped, and would have been a bargain at 3 times the price. I called the hotel a couple weeks prior to arriving to check the reservation and all was in order. I would definitely book through this site again. Service was perfect and I don't think I could get a better price elsewhere.
They were very helpful when a friend tried to book on our flights at a later date. Also, the sales staff were polite, friendly and informative.
I'd certainly use them again for domestic flights within the US.
I had no problem with gettingthe hotel and good price i wanted. The RETURN REP was great. Will use them again and recommend others to the site
I had a very nice stay in the hotel. The only bad side was the wait to get checked in.
Book a room at the hilton@ seaworld.the price was great along with the resort. Would highly recommend it.
Booked a hotel (Chateau Bourbon) in the French Quarter for Mardi Gras day. It was only $135! We really had a great time. It was one block off Bourbon. We had no trouble at all with this reservation. I would definitely use Cheapostay.com again and recommend it.
The place was clean, comfortable and everything was as we expected it should be.
Easy to find and met our needs. I would go back again.
Steven C.
It was good to get the price I did for my tickets but when I went to cancel a ticket they told me I would get a refund and after the 75 days were over to complain to my credit card the stop sending emails and I did not get a refund. For that stay away we had insurance WHAT WAS THAT 300.00 FOR
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

