CheapOairReviews 14,845

Deceptive business practice
Late last night (8/6/2014), when I searched for 5 air tickets (4 adults and 4 child) to Beijing China at Cheapoair.com. It showed a price of $ 763.8 per adult and $672.2 per child. After I verified the flight schedule and entered all the passage names, DOBs, home phone number, email address, credit card number, I click the "book" button. I got a message that one of the flights is not available, asking me either go back or start a new search. However, when I went back. All flights on that day displayed "SOLD OUT". A few minutes late, My home phone rung and a lady from Cheapoair.com was calling me. She asked "what prices are you looking for?" I replied "the price you showed on your website a moment ago" she said "I will see what I can find for you." She asked me to "wait for 2 minutes". I was put on hold. After a few minutes, she called back and offered a price of more than $850 per adult for the same flights which were first available on the website then became ‘SOLD OUT". I responded "Thank you. I will look at other places" She again asked "what prices are you looking for" I answered "not at the price." She said "I will take to my manager and see lowest price we can offer you." Again she asked me to "wait for 2 minutes". I was put on hold. She came back with a price around $800 per person. I didn't take the offer. Cheapoair.com had no intention to honor the price initially listed on their website. They just use a low price on the website to get people's information and then they try to charge people a higher price. What a deceptive business practice! What a waste of time! I will not trust them anymore. I am able to book the same flights through a travel agent today.

I booked 2 tickets to Tel Aviv, before the current political dangerous situation. As the situation there deteriorated, I tried to cancel my ticket. The tickets were not refundable. Eventually my flight was cancelled, but they will still not refund me or allow me to use the credit of my ticket for a new ticket. I am very disappointed. I have been calling the customer services of Cheapoair in a daily basis from Istanbul costing me a fortune and 20 hours later no results. I have been twice to the airport when they told me to talk to the airline directly. I will never use cheapoair and I really hope no one else does too. Just my phone bills are double to value of my tickets at this point. VERY DISAPPOINTING AND FRUSTRATING. SCAM.

I gave cheapoair one star because there is no rating lower than that. I booked France airline ticket through cheapoair and received an E-ticket. I flew to London from Los Angeles with the ticket and everything is ok. But when I came back, I was told by France Airline check-in staff that my seat was booked for one day later than the date shows on my ticket. I had to pay 235 Euro to get a seat like I changed flying date. When I returned home, I called cheapoair for their mistake. Customer service answered my call but let me wait forever after I told them I had a problem with the E-ticket they issued. I tried different customer service numbers of cheapoair and got the same reaction.

CheapOAir is okay if everything goes well. 1st time we booked with them to go to france, no problem. 2nd time we booked 4 tickets to go to Nepal for dec 2014, it was a disaster. We booked this flight because of the price and convenient layover times on 2 stops. Then problems started when the times of some of the flights has been changed by airlines due to that we have layover of more than 8 hrs in doha which was not acceptable as we have younger kids. Then we started calling customer service, spent over 4 hrs waiting on 4 calls still problem unsolved. We had no clue which one is our real ticket. Neither they were willing to refund fully nor they were giving any other option to change the flight. Now we are stuck with the flight that is not what we bought for. Every time we call they gave different refund amount. Terrible terrible unprofessional customer service. Please avoid this company.

Bad bad customer service. I spoke to three different agents and all had different prices in mind for my request to change return date... all i wanted to do is change the return date and so called first guy I talk to tolled me to wait until the trip is in motion and because it will be cheaper and so I did. When i called back they asked me for 1500 to change dates on 1 trip 2 passengers. I thought i was a bit high so I asked if I could call back the next day. When I called back the next day another guy asked me for 4200. 00 for the same thing. Triple the amount in one day. Long story short, I had to purchase bran new tickets for my wife and 4 year old completely change the trip and on top of it all my wife and 4 year old have a 15hr layover in Turkey unbelievable how is a 4 year old going to last for 15hrs at a airport. Cheapoair representatives that I spoke to showed no sympathy for my family even tho I have purchased trips worth almost 10K no sympathy no discounts no follow up. I work in a customer service industry and I tell you this is not a way to treat your customers. I will never go go back to them again.

A long story short, I understand when you make a change in your flights you pay an extra fee. I totally get that, but... when they put another person's name on the ticket that's for you, please help me understand. These clowns still expect you to pay for their mistake and more. If you like throwing your money away... This is the agency for you! They should check for the recorded conversation I had with their customer service rep. While I stated several times is for Dominick... They put Camilla?!? Please anyone correct me if I'm wrong but even when you pronounce those two names they are spelled different and sound nothing alike. Yet, they still expect me to pay extra to fix their mistake. Caution for all travelers! Unsafe! I would not trust them, not even to feed themselves.

Cheapoairline is just terrible. We wanted to change our ticket and called multiple time. Every time you get some indian person on the phone that has no idea what they are doing. The flight cost 1.700$ and than they have the balls to offer you to change a small part of the route for 3000$ when you could buy a whole new ticket for 1500$. That they think you are that stupid is just awful. HORRIBLE booking agency. Be smart and don't buy a flight with them. It's the total rip-off, just to warn you. There are really much better sites around as kayak, tripadvisor and plenty others. Don't let them fool you... You will waste hours and still just run into a wall with whatever you want to accomplish.

I purchased two plane tickets that were non-refundable. The airline changed the flight and that was not acceptable to me, when I called to tell them that I did not agree with the flight change and asked for my money back they first said nothing that they could do, when I called the airline US Airways said that Cheap-o was responsible for refunding the ticket. I called Cheap-O back and after 2hours on the phone they said that they would refund my two tickets. When I called back to see where the refund was they said I would see it soon on my credit card. Then I get a notice from US Airways saying that I have up to a year to use my tickets at a $200 per ticket penalty. That is not a refund. I would encourage NO People to use Cheap-O Airlines. They have poor customer service, they lie, and if you run into a problem they will not resolve the problem. I would give them a -ZERO- but they do not have a ZERO star rating

This business sucks! I put in a date and time for my travel, and when my options came up, I picked the fear I want to pay and gave them my credit card info the date on travel day changed! When I called them up and explained what had happened they said where sorry, but your gonna have to pay anyway, but you can have a sixty day credit with Spirit airlines, I'm sure the airline is good but these people are crooks, I told them I don't want a credit with this airline I'm trying to get to a wedding on this date!, and not on a date you want me to travel. After about an hour of holding on the phone, and boy they love to put you on hold they finally came on the phone and said that they would give me a total refund, yeah right my credit my credit card was zapped! For the total bill. My advise to you is Kayak.com or bookingbuddy.com or just anyone else but these people good luck.

I made a flight reservation with Cheapoair on 30th May and called in to Cheapoair to CANCEL the booking on the same day we did the reservation. It was stated very clearly FREE CANCELLATION on your website. Firstly, their staff had confirmed my cancellation and promised me that I will get a FULL REFUND in the next 7-14 days. At the point of my cancellation, the amount was not deducted from my bank account yet, it was only being HELD at that point of time. Therefore, I didn't think there will be any deductions since it was just being held and your staff can simply instruct accordingly and make sure no collection was made. However, the following morning I was very disappointed to see a deduction of approximately (USD 481.60) made by Cheapoair from my account on 31st May. Why did this happen? I was constantly put on hold when i tried to call them. I am still waiting for my refund and have made an official complaint to my bank to investigate. Cheapoair has the worse customer service i have ever experienced. Their staff are very inconsiderate and the company just cares about your money and nothing else. I have told all my friends never to trust their website and i am now advising whoever is reading this to not even think about buying from them.

Booked a flight from Toronto to London. While I was booking, the price had gone up 300% of what it it should have been. Website says you can get a Price match refund for the difference if you call within 4h of booking. I called within 1h. Person I talked to would not give me the price match. They would only cancel and refund, minus $400 of the ticket cost. I have since rebooked with another agent, who said they would refund the additional $400, but I have my doubts as they would not give me any sort of written confirmation.

Update - I now have written confirmation that they will give me a full refund. Only time will tell if this will be reflected on my credit card statements.

CheapOair sent me a confirmation email with incorrect information about the departure time, causing me to miss my flight. The customer service representative was rude and argued with me for an hour, insisting that since the attached PDF with the tickets included the correct time that they were not at fault for the incorrect information in the email. This is absurd. It is completely unacceptable to provide customers with incorrect information, even if "some" of it is correct. They refused to give me a refund initially, and the outsourced customer support representative was stubborn and dense.

Update: after writing this review I was contacted by customer support and issued a refund for the ticket I had to buy at the last minute. Unfortunately I still lost several days of traveling, as I purchased a ticket later in the week for a cheaper price after being told my money would not be refunded. Anyway, the woman on the phone (in the US this time) was kind and I am grateful for the refund.

Absolutely horrific experience using this vendor! NEVER, NEVER have anything to do with them. We made a reservation for a ticket 5 days ago, saw that the website gave us flex date and called to cancel reservation within10 to 15 minutes. The customer service rep told us that the cancellation was made, did not give us a confirmation number and assured us that we are good to go and don't need one. The next day when the charge was still on our card we called them again and they confirmed that the flight was cancelled and told us that the refund will get updated in the system within3-6 days. Now 5 days later, my husband has been on the phone with them for 4 hours, they ask us a lot of illegal questions, seemingly give us fake names and tell that our phone call isn't even in their system. Where about 4 pr so people have received from us a screenshot of a call, time, duration made to their company the night we made a cancellation. What a terrible business!

My daughter is a military wife and she was taking military hops to the states. Once she got to states she is responsible for her travel. I booked a flight from San Jose, California to Atlanta, Ga. I selected a flight that took off at 9:51 and arrived at Atlanta airport at 7:13. We live 1 hour and half from airport. I booked flight on Monday for her to fly on Wednesday. What they actually ticketed her for was another flight that arrived at 10:02 P.M. My granddaughter who is 3 years old is also traveling with her. I called CheapOair about the problem. The first call I was sent to another department for booking issues where man told me it was my mistake and hung up on me. Called back asked to speak to Booking Manager was put on hold for 20 minutes no one ever answered call. Called back and spoke to another lady who was somewhat nice but told me it would cost me $200.00 per ticket to make the change to what I had purchased and also that it was my fault that they computers don't make mistakes. It took my daughter approximately 9 days to get to the states with the military hops we looked at these flights so many times and we reviewed the flight as I made the reservation. I have never been treated so badly by a company as this one. I would NEVER advise anyone to use this company. It is like the ole saying you get what you pay for, cheap flights, cheap service. RUN RUN pay a little more it will be worth it.