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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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AVOID Cheapoair like the plague. Most horrible service where agents down right lie to your face about why they won't confirm your flight because they want to scam you and lure you in with fake low fare and force you pay more. Their excuse range from overbooked to cancelled flight (which confirmed with airline directly ALL LIES). Not to mention that receipt email has airline confirmation #, cheapoair just dont want to honor their fare posted on their website. Also no one answer phone and livechat is useless as they will say someone will call you back but never do! AVOID this website and it should be shut down. P.s. Their agent also said no guarantee of the fare they post online.
I have been using cheapOair.com to book my flights. I trust it and recommend it to everyone to use. Honesty and accurate is the best way to name it.
I have only good things to say about this website and the customer service. Our flights were canceled due to bad weather and we were notified well in advance and given new tickets immediately. Thank you for your services.
I like to travel with spirit it's the cheapest flight in USA and they have the best service
I was reluctant to book wiht a company wiht "cheap" in their name, but ifound it was easy to do. The flights were exactly what Ineeded. I was stuck in Floriday do to weather problems, and the interface between jet blue and cheap o air was fast and clean. I was able to get new flights (no charge). I will use Cheap o air again!
Will being using Cheapoair again! The service was efficient and easy.
Great site if your looking to book a flight fast and for a great price. When I used it everything went smooth and the customer service is great aswell, will definitely be a returning customer!
Its a good site with amazing flight deals!. I was able to get a great deal for my trip to LA last month!
They lied and mislead me to purchase another ticket.
I had never used this website before and so tried it for our flight to and from Kauai. I was very impressed with the ease of using their website and very happy with the choices and the price we paid.
Cheap I air is the best travel agency which make my travel easy and comfortable.
Cheap O Air made it easy for me to book a flight for me and my spouse from Phoenix to Fort Myers at an amazing rate. I booked the flight less than a month in advance and was still able to book the same flights for both of us.
I was very satisfied and do not have any complains. I would definitely book again with them in the future.
This is the best website to locate low price tickets. It is so easy and helpful. I keep returning to it for my reservations.
I have used cheapoair multiple times and always had great experience except my most recent trip where my card was charged twice and it took me 2 days to get this sorted out.
It was very frustrating.
I have used Cheapoair website to book airline tickets multiple times and it always gives me the best options, ease of booking, low fees and is great at notifying me of delays or changes in my flights. I can recommend Cheapoair online whole-heartedly.
CheapoAir has me going back for more. My experience with the purchase of airline tickets was wonderful. I was able o pick my seat and the times were favorable, too. Will do it again.
I booked my ticket last minute and cheapoair.com provided me with many flexible options. I was able to save $1,900 with the alternative date the website provided me. I thought I was going to have to pay $3,000 for my trip to Spain.
It was an amazing trip and everything was okay
Thank you so much
Great service for the online and on the phone representatives. I have bought tickets from Cheapoair before and never have i been disappointed from the price and or the service. I recommend this website to everyone for their future travels.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

