CheapOairReviews 14,845

I have booked tickets twice in this year with Cheapoair.
In both cases I called the next day to do changes to my flight. In both cases there was this sudden additional raise in a price ticket of extra $300.00 for no reason.
1) My original ticket price was $1650. 00
2) Next day I called to change to a ticket that is $1550. 00 and has better time frame.
3) I would even agree to pay the same amount just to have it changed, Instead they ask for $300.00 extra.
I would point out to customer service that there are cheaper options available on their website, but they could not give me that price.

I booked a trip to Miami, Florida for my brothers engagement and long story short the itinerary that I booked through the website was not the one that was emailed to me. When I noticed the return flight was different, I called customer service to try and get this corrected. Had to wait on hold 3 different times, when asked to speak to a manager I was put on hold for 35 minutes and then hung up on. Customer service provided zero help, did not even present options that would be feasible for the travel arrangements I was originally looking for. Agents were disrespectful, provided no actual help, did not listen to any concerns I had with the fact that I booked a specific itinerary that I spent 3 hours researching and the return flight I was placed on through cheapoair was at 2 completely different airports adding an additional 4 hours of travel time for me. For anyone looking to save money on flights there are a lot of other vendors that have much better customer service and that have agents that actually provide proper intellect and don't outsource their call centers to other countries to try and save a few bucks.

Please be aware that this company has well trained professionals who can charge your credit card more than quoted over the phone legally. This is not ordinary ticket agency. Please read other reviews carefully.
I had very similar experiences as others. I was charged total of $1,000 to purchase the ticket and changing the departure date within 24hours after I purchased the tickets. Once you buy the ticket, they will manipulate you because their writing is unclear. Their confirmation e-mail is well prepared for their lies. I found out later that I was charged $500 extra when I saw my credit card statement. I complained to the company, but I was told that I agreed to pay that amount without explained. I believed the representatives who handle my tickets and I was stupid.
I don't think I can get money back. I hope that other people don't have to go through this terrible experiences. I am not surprised when I read other people's reviews.

Don't ever book with this airline because youll be risking that they send you a confirmation and there is no ticket. Apperantly they need 48 hours to confirm your credit card so if you didnt book your ticket a week before you might not have a ticket at all. I had to go back home and miss my flight because cheapoair didnt confirm my booking. They have a big problem woth theor system and are very unreliable specially if someone has an important business trip. I recommend every 1 not to use this site and go with expedia since they have all the flights that this cheap quality website has with reliable 100% confirmed booking

Bought ticket a year ago to get needed seat - in front, on aisle. Got assigned seat 42 in back and by window. I get panic attack in back of plane, and need leg room, and cannot get seat changed. Will have to stay in bathroom or walk around for 13 hours. They are good at selling, but dismal on anything else. I think this company does not treat its call center employees well so they do not treat customers well.

I will NEVER use cheapoair.com for any travel needs ever again! They are filled with inept, incompetent, outsourced, rude employees. I tried them for the first time and now my son is stuck in the Philippines! They claim to work with numerous companies but they are clueless about those companies guidelines, regulations and/or rules! I warn you, their name says it all. Cheap service and cheap treatment. Do NOT use them even if they pay you to use their service!

Never use this company, full of cheating, customer service very rude! By mistake I booked one adult tickets one moth before I try to make a change (well within 24 hours) I called them to make changes. I was told that I have to pay the penalty of $275 because it was not on the same day. I was also asked to pay a price difference of 600. This means that I need to pay a lot for this change well within 24 hours. Then Iask for change looking for the same rate one year later, time in advance and they just say dint find anything, what im going to louse my noney 1000. I checked their website and found that the new ticket is even cheaper. They explained to me that to change the ticket is different from to book a new ticket. Listen to me, never use this company, DISTHONEST! I have pictures of my phone waiting 4 hours to get any help and Idint get any atention.

This is the first time I used CheapOAir.com. I booked a flight from Los Angeles to Bangkok. I got an email about 15 minutes after I booked the flight and saying the request was being processed. I got a little worried when the email also said prices could change before they bought the ticket... that didn't sound good. A few hours later my flight was still "being processed" which really worried me. I used their online chat option and was immediately connected to a rep, who told me their fraud department had tried to contact me. Sure enough, I looked at my phone and had a missed call about 15 minutes earlier from the fraud department. The first time I called them back, I was immediately disconnected after entering my booking number. I called them back again, this time I was immediately connected to rep, no wait time. The man I spoke with had a very thick accent, but i'm pretty good at deciphering accents so for the most part we were able to communicate effectively. He told me he needed to call my bank and verify the card and asked me to hold, I agreed. For some reason (not sure if it was my phone or theirs) we were disconnected. I figured they would call me back after speaking with my bank. They didn't. I did get an email from them saying my flight had been confirmed/booked. I checked on China Airlines website to confirm this, and yep it's booked. I also checked my credit card to ensure they processed the correct amount, which they did. So, CheapOAir is okay, they just fall under my weird but useful category.

Never use this company, full of cheating, customer service very rude! By mistake I booked two adult tickets at 11:00 PM. On the next day at 2:00 PM (well within 24 hours) I called them to make changes. I was told that I have to pay the penalty of $200 each because it was not on the same day. I was also asked to pay a price difference of $171 each. This means that I need to pay $742 for this change well within 24 hours. I checked their website and found that the new ticket is even cheaper. They explained to me that to change the ticket is different from to book a new ticket. Listen to me, never use this company!

I called the agency in regards to a change to my flight the same day and state. And they are trying to charge me an extra $200 on top of other fees. I haven't even flown yet and I am already dissatisfied. Poor service, long wait, the people you talk to can hardly speak english, and they kept having me go back and forth to the airline. Never again will I take this route.

ChaeapOair.com has made all of my trips a success. Purchasing my ticket through them was the best decision I've ever made while traveling. Even when there was and error during my most recent purchase, one of the agents from cheapoair.com called me personally and discussed with me the problem. They then stayed on the phone with me and searched for a site and found the ticket that was right in my budget! Overall I love cheapoair.com and I will continue to use the site to find cheap airline tickets! :)

Avoid CheapOair. Recently, I purchased 2 flights for $1032. The day after I purchased them, I was informed that they were "unable to issue tickets", despite the transaction being complete, but offered to re-sell me the tickets at $2182. After being the phone with them for over 2 hours, and finally speaking with a supervisor, I was supposed receive a call back (which they never did). Summary: just because you bought tickets doesn't mean you'll get them. Breach of contract with a hint of "bait and switch". Beware!

I got a special offer of £20 off with a discount code. At the end of the booking there was nowhere to put the code. I waited till the evening just to confirm the payment that had gone through my account. There was no deduction. I would have done the booking directly from qatar airways website (where I was gettin 2.2% cashback through topcashback and i could also use american express where i will get 3% caskback). But if i was getting this £20 off, this was working cheaper. So I went and made this wrong decision of booking through this cheapoair website. When I approached customer care, the lady who attended told that she wont be able to anything for this since it is an online offer and I should have called at the time of booking. There was just 2 seats left. Everytime after a certain time, the page gets expired. So she expects me to contact them after putting the payment details (without that you wont come to know whether you have option to apply for discount)? So if the page gets expired, you will be very confused about the payment. And moreover, now to enquire about this when i called customer care, i was on waiting for more than 15 mins. So was that practical to call them at that time? In addition, no appologies nothing. This is definitely cheating!