CheapOairReviews 14,845

Never buy from CheapOAir. Worst customer service I have EVER had! When I tried to make the reservation online, it told me there were no tickets left and it gave me a 20$ discount promo code, and other flights available. I selected another one, a bit more expensive, and there were NO place to type in the promo code. I called them, told them I wanted to book ONLINE and just wanted to know where to type the promo code, and the guy wouldn't even help me, he was trying to make me book the flight on the phone with him, jerk! I told him I was in Canada, leaving for Japan tomorrow, and I wanted to book a flight from an airport in Japan to another one ( I already have my tickets for tomorrow).
He said I was trying to book a flight for tomorrow and that's why it wasn't working. When I said ''no you don't understand'' he interrupted me 5 times saying I GOT IT until he finally let me tell him that the flight I wanted was on August 20th, not tomorrow!
He then said it was 182 $ when it said 132$ on my computer.
His argument: Thousands of people are on our website at the same time, trying to book flights, so the website isn't updated every second. It's 182 $, not 132 $.
Uhm, dude, I've been on your website for 30 minutes and prices are still the same.
So, no promo code, no flight booked on that website, and the guy even told me he didn't care if I booked on another website.

Basically, the guy was trying to make me book a flight on the phone so he could receive a bonus or something! So rude

Had the worst experience ever! One day before my flight, I decided to call de airline to make sure that everything was ok. Well it wasnt! I just didnt have an issued ticket! Cheapoair took my money but never paid the airline. When I tried to call the callcenter, they just told me they couldnt help me. Then I went to the online chat, and spent 4 hours, 4 HOURS trying to convince them that the airline would let me fly, because CHEAPOAIR didnt pay them. It was terrible. I m glad I found out one day before my flight otherwise I wouldnt have flown. HATE CHEPOAIR!

I have read through all the reviews and happy to say that some -few - had good experience. My husband and I have to say that our experience was terrible, they are frauds and cheaters.
Our supposedly ocean cruise was cancelled for mechanical reasons. COA would not accept the reason or documentation on this and charged us 540.00 to cancel.

We contacted Icelander directly and they said that under these conditions, you cancel and say we are sorry that it happened. They said they may charge you 75 but not half the fee.

Where is heavens are the watchers... someone should do something about these cheating companies.
We have turned it over to the State's Attorney and I hope, I pray that they get there due.

After I booked my trip to Orlando,. I got a surprise email, well They changed my destination to Tampa. Called several times but agents end the call. Was transferred to a supervisor in the hotel department instead. They said that I had to pay 160.00 more. The Rep called Asra, who was supposed to be on 3 way with Franklyn a Hotel Supervisor. He end the called without the issued been resolved. She then transferred me to Virginia a supervisor in New York. But no one never answered. IS ON YOU, BUT I WILL SAY DONT BOOK CHEAPOAIR SCAMS..

I use the internet to buy almost anything. I especially use it to book trips for my family. I am the unofficial travel agent so to speak. I have gone through many of the travel sites and I regularly return to Cheapoair because the site is user friendly and the prices are generally the cheapest I find. I suggest everyone try the website for the best prices. The only way this site could improve is by lowering the prices even further. I mean everyone loves a good deal, but we fall over ourselves for great ones.

They use cheap airlines. On my case, the contracted airlines continued changing the schedule until my flight collided with my next flight. I had to buy another expensive flight and cancel the previous one. I have not received any satisfactory response from this virtual agency despite of calling them several times. They are a joke. Never more. I do not recommend this company to anybody, unless I wish him/her a very bad client experience.
This is the information that I have been claiming for already 8 months.
Refund Booking ******* Claimed on October 29th, 2014
E-Ticket: **************
Flight 1515
From: Caracas, VE (CCS)

To: Miami, FL, US (MIA)
Airline Confirmation: Santa Barbara: TIDEQC
Date: Sun, Nov 02,2014
Total Cost: US$ 530.49

I have used Cheapoair for flight bookings before. They had reasonable prices and I was happy. I was a big fan of the site.

Recently their customer service has gone down very rapidly. Especially for their Vacation Package deals. Their customer service has a Hotel & Car dept. and a Flight dept. None of those people can help you out with any issues with a Vacation Package booking. I was given wrong information about my booking by Cheapoair and have spent more than 8 hours on the phone trying to sort it out. Because this is a Vacation package, no one has any idea how to help me out. Their Hotel customer service transfers me to their Flight customer service and their Flight dept. transfers me back to their Hotels dept. I still haven't been able to talk to someone who can resolve my issue.

This has happened to me recently in other cases. Recently I had to cancel a flight booking (more than 3 days in advance) because of a genuine visa problem (not under my control). One of their agents literally told me that he was doing a favor on me by giving me back a partial refund. He said "ideally" I shouldn't even get a refund!

This is the worst customer service experience I've had in my life. I am never going to use CheapOAir again and wouldn't recommend it to anyone. It was a good site and has gone down to nothing recently. I would gladly pay up to 10% more price on other more trustworthy sites because this is simply a complete waste of my time.

I tried to book a flight and after enterin in all my payment details and clicking submit, I got a pop up saying the flight was no longer available. 5 minutes later i received a call (a US number) to tell me a booking of 12 people just cancelled and that i can now have the flight i wanted if i provided my credit card details again over the phone? I asked if this could be done over the website instead and was told i couldn't it had to be over the phone. Very dodgy and just didn't feel right. Hopefully the details on the website i provided during my booking won't be used fraudulently but i am a little worried. Would recommend not to use this website.

I booked airline reservations from Nanjing China to Macau China using their service. I get to the airport and the clerk tells me that the first leg of my trip is for a train. This is in spite of the fact that my email confirmation says I am using China Eastern airlines. Train? Really? I am making airline reservations and they book me on a train. My email confirmation looks and says airline information all over it. So, what should have been an 8 hour trip turned into a two day nightmare trip. And, when I finally talk to someone in the Cheapo company, they pawn me off on China Eastern. It was not their system that caused the problem says China Eastern. It is Cheapo's responsibility. So, as usual with these scams, I am a ping pong ball batted back and forth between companies that will not take responsibility. And, at the end of the day, I am out $500 with a horrid travel experience.

OVERcharged two different times for the same car rental

Complaint number 1: I was charged twice by Cheap Oair for one car rental.

I made one car reservation on May 4th that included travel protection. I realized I didn't need the travel protection and called back that same day to cancel the travel protection, which they refunded.

When my credit card statement came, I found that I had been charged twice for both Cheap Oairs $15 fee plus the $64.95 travel protection. I was charged $84.95 twice.

After a week and half and seven or eight calls later, Cheap Oair refunded their $15 service fee for the second charge, though they still needed to refund the additional $69.95 for the travel protection I was double charged for. (Though they didn't have to, they didn't even offer to refund the $15 for the actual car rental.)

Complaint number 2: I was charged by Avis more than what was agreed upon by me and Cheap Oair.

The total amount that I was to pay per my agreement with Cheap Oair was $152.74. The total I was charged (less fees that I was obligated to pay Avis) was $241.60. I was charged $88.86 more than what Cheap Oair promised I would pay.

The total that Cheap Oair owes me is $158.81.

Again, I have tried several times to get my money back, even after being hung up on a couple of times (I never became upset with the representatives nor did I ever raise my voice toward them. Yet in the middle of two conversations, I was hung up on). I have done everything representatives from Cheap Oair have asked, as well as putting together a spreadsheet showing the list of charges.

Stay away from Cheap Oair. They have proven that they lack integrity.

The above caption should replace the name CheapoAir. I personally think that Cheapo is a fraud, in that you will have a good experience the first time and they will recognize your name in the system. On subsequent occasions, they will tell you one thing, send you an Itenerary, and a couple days, weeks and even months later you will get confusing e-mails and phone calls that everything you agreed to initially has been changed.

The father of every lie is the devil so I believe that cheapo is owned by HELL because their practices are extremely deceitful.

I received confirmed Itenarary from Cheapo 5 months ahead of my travel date. 2 months before travelling I instinctively called the airlines to confirm that I would not be left hanging at the airport only to find out that they had booked my husband and I on one flight and my two small kids on a different flight THAT DID NOT EXIST. I then had to pay the change fees plus the additional booking fees and since I had booked so early in order to secure a good price and travelling time 5 months ahead, re-booking that late was a LITERAL NIGHTMARE. I ended up spending approximately $2500 (literally doubling my travel budget) more than I wanted to because I could not wait for a cheaper time period because so much time had elapsed and I could not travel again prior to February which would have been a year for me to re-assign the ticket.

Even their Insurance is fraudulent because when you try to correct things they are not at all helpful. If my earthly life depends on getting a flight with CHEAPO-AIR, my heart is right with God and I will just make a speedy entrance into Eternity... I VOW TODAY THAT I WILL NEVER USE CHEAPO-AIR AGAIN.

The fact that you have to pay before leaving the screen should be a warning bell to all because once you have hit submit you are at their mercy.

I now learn to work directly with the Airline, book early, put on hold for 24 hours and call a customer service representative to help me finalize and even suggest cheaper options.