CheapOairReviews 14,845

The Company cheapoair.com, AKA "Fareportal Inc."

Offers insurance policies to customers that are exploitative, and abusive. My wife and I needed to cancel a flight to Italy for two reasons: she was in the hospital for a hernia, and also because of issues with the Department of Immigration. She was then becoming a citizen. We purchased cheapoair.com's travel insurance. They would only allow us to alter the date of the flight, but we could not cancel. We were going to Italy for work, however, we missed the convention due to the aforementioned issues. The company sent us through loops, and forced us to go back and forth between the airline insurance and the company who we purchased the ticket from (https://www.cheapoair.com/). After month of deliberation, paperwork, and literally 7 hours of exhausting conversation our claim was denied. The reason given being that despite having purchased the tickets and insurance from them the reasons given was that our claim were inadequate. How could a medical emergency, compounded with Visa issues be inadequate? CHEAP O AIR STILL OWES MY WIFE AND I NEARLY $2000.

The operate on a kind of triad that makes it nearly impossible for the customer to resolve an issue; website, airline, and insurance. None of which want to be the one responsible for reimbursing the customer. Therefore the customer feels defeated, and frustrated, gives up, and they keep the money. Do not do business with this company, their business practices are exploitative, abusive, and truly immoral.

I cancelled my flight to change airlines but lo and behold I was charge $450.00 for cancelling the flight. I thought it was going out of the ticket price but lo and behold the airline penalty is separate which is about $315 plus the $450.00 cancellation fee. All in all I lost $765.00 just for cancelling my flight. I WILL NEVER USE THIS SITE ever again and I will tell all of my friends to stay away from this site. If you think you're going to cancel your flight later on you will regret it big time! YOU WILL LOSE YOUR MONEY!

I bought the ticket through the cheapoair.com, and I realize I did not add my middle name.
Hence I talked with the Customer Service, and they saay there are no way to change the name on the issued ticket even I still have 7 days left. The only way is to cancel the current airplane ticket and, buy it one more time.
Finally they charge me the penalty $250 for the Cheapoair Policy, plus additional Charge for the 250 for cancellation fees from airline.
Therefore eventually I lost $500 to add only my middle name.
What the hell service is.

I never use the cheapaoair, and stop to use this website

I had cheapoair book a flight for me, my husband and brother in-law over the phone as their website was not allowing me to, because I booked flights with them already for different dates? Very strange they won't allow you to book more than 2 flights online. It's almost as if they do it so you have to call them so they can try to sell you a more expensive flight. They got the birth dates wrong which I immediately pointed out as we were on the phone with them when the email was sent, and was told that it would be corrected asap and I should get an updated email within the hour... it's been 2 days... I tried calling and now they said it's no big deal and that it isn't their problem to fix... they were the ones who entered it incorrectly in the first place... and now I am reading these reviews and it scares me because I booked a total of 15 flights through them and do not wish to be stranded in Europe because they decided to not take care of the customers properly.
***** Update - July 21st
I did ask them to correct this on more than one occasion, first time being the exact moment they had made the error, and I simply get the run around and now I am told to call Ryanair myself on my own dollar, since this is a long distance number from where I am and simply cannot connect to Ryanair as the number I found doesn't work. Completely frustrated and disappointed that nothing has changed in nearly a month of me chasing this. I still have not gotten an email confirming that these changes have been made.

Can CheapOair take responsibility for their mistake and rectify the issue? Doesn't seem like it, nor does it seem that they care... take your business else where. Classic bait and switch with prices and horrible customer service.

Gotta hand it to these guys - I made the mistake of booking a flight thinking the quote was in New Zealand Dollars. Shortly after I confirmed the reservation and paid I realised my mistake and that it was a lot more expensive than I thought (USD), and got in touch with them via their live online chat. Talked to real live customer service person in New Zealand - friendly and extremely prompt (late on a Saturday evening) and Gary cancelled the flight for me with minimal fuss of proving who I was (this can only be done for free if you contact them within 4 hours of making the booking).
Customer services Gary said it would take 7-14 days for the refund to come through, but in fact the pending transaction just disappeared from my account, so I essentially got the money back immediately. Very happy with their service and ended up booking one of my other flights with them.

This company is a funny one, i bought my ticket for a business trip and they even sent me the boarding passes, so i guess that everything was ok for me to fly, but two days before my flight the send me an email that they has to contact me over the phone for verbal confirmation, so i call back and spoke with an agent and he told me that he has to call back to ensure that the phone number is the correct one, after that never happen i got another email with the same so i call back and spoke with two more agents and the last one told me that he will call me back to make a conference call with the bank tomorrow because the bank was close today. Surprise when i woke up i got an email that my flight was cancelled and worst it saids "as requested". I was mad, so i called and of course they try to "help me" selling me another more expensive ticket and saying it was my fault because they were trying to reach me during the night, i bought like 15 or more air tickets per year for business purposes always online, first time with Cheapoair, and the last time of course, hope them don't fool you.

When booking my flight with CheapOAir I was told there was no ""agent fee" and was charged for one. I told Agent that I wanted roundtrip seating arrangements with my flight partner or I would have to look otherwise. He said there is an additional fee to arrange seating, and "assured" me that he was able to book our seating together for the entire roundtrip. Everything sounded great! When I opened my itinerary the next day. One of the transfer flights did not have us seated together. (no seats available together). I contacted CheapOAir to ask what happened. They said, "we cannot guarantee it, but at least we got you 75% of the flight together" - how insulting! How about I sell you a pair of shoes and give you only one and tell you, at least you got one of them? NONSENSE They also stated a supervisor could not help me with this problem. I insisted on a supervisor after going back and forth with this person. The supervisor said, that it was the airlines responsibility and they had no control over it. So, I asked then why are you selling something that you have no control over and telling me that you arranged it as I requested at time of booking! After much debate he offered to refund my money for seating fee. I also received a refund for the agent fee. NOTE: The original booking agent lied to me about two things: his fees and guaranteed seating arrangement. Thou I appreciate the refunds, I will never book with them again. INTEGRITY IS NOT GOOD. I cancelled my car booking with them after this because I want to rest assured there will be no problems. By the way, the airlines said I would have to talk to them about seating arrangements since I booked it with them as a third party. I was able to go straight to the airlines online and arrange my own seating at no charge. Now, to wait for the refunds to post to my account!

The WORST experience in my life! Customer service terrible this company is a scam. They misspelled our names and when we advised them of thi s they stated that there was nothing they could do and that we may not be able to get on plane after charging us 1600. 00. Made several telephone calls and sent e mail to *******@cheapoair.com only to run into a seating problem and still being advised that they can't do anything about it! Terrible company they need to be investigated by the better business bureau

I booked a round flight tickets (around $800) and 2 months before my trip, I wanted to change the return date. The change penalty is $175 but they wanted to charge me $1000+ dollar in total including $175 + price difference. However, if I just book new round way tickets, it's only $700+.(I should got negative price difference indeed). How ridiculous it is! That reschedule is much more expensive than book new flights. My friend called and out of a sudden they reduced the charge from $1000+ to $500+ and then to $400+. This company IS cheap but extremely unreliable. It seems to me that they just randomly charge an amount. Official airline (e.g. Westjet) only charges $200 for cancellation and put the rest into store credit even on cheapest non-refundable tickets. We spent extra $400+ just for changing a return date. NOT recommend this website.

I booked a flight during spring and on their website, when you book days you ACTUALLY want, they will put similar days, so I bought a ticket unknowingly on the wrong day due to their website. First my transaction didnt go through the first time which i made sure was the right day, the next day i typed in the same date and tried again, this time it was on the wrong day and I bought the ticket this time no problem, I ended up missing my flight so I called their horrible customer support, first off they were rude when I was explainint what happened then told me that I can only get a refund from the airlines, I called the airlines and the company said I can only get the refund from the third party website I bought it from, after all this trouble I bought a ticket from another website because the reason for me to go overseas was an emergency. I made complaints and didn't get a reponse until an entire MONTH later, I called them again then they told me they had a 30 day policy, which I never heard of; they just kept changing and changing their answer on why they can't refund me, now i am out $1150. NEVER USE CHEAPOAIR!

I wish I had known about SiteJabber before using CheapOair. Customer service has to be one of the worst, out-sourced services I've experienced. I was charged for seats, told I would get a refund for $438, but only received a refund for $51.80. Bait & switch charges, plus airfare was charged much higher than my receipt. I will never use this site again, and would discourage all others to do the same!

Update:
I was refunded the $51.80 fee for the seats. However, I still stand by my review! Their customer service was incredibly rude, particularly the finance department. I have been professional and courteous with their employees, but the same cannot be said about them. I have also dealt with the airline in this matter and will be addressing this further. Our seats on the flight were not the enhanced seats that we inadvertently paid for and AA does not show that they were ever booked. Yet, here is the charge...

4 Adult Tickets ( $291.00 each) $1164. 00
Paid Seats $431.48
Subtotal $1595. 48
Taxes and Fees (incl. Traveler Assist) $172.60

Ultimately, the choice is yours on whether you choose to use this site or not... I will not, and would encourage others to do the same.

I was extremely annoyed with the service provided. I was given a certain rate over the phone during booking and when I received the charges on my card it was more than I agreed to. When I contacted them they told me they will have billing contact me back after it was looked into. Never received anything back! I emailed them again and they asked me to call. When I call in, the lady on the phone just tells me there is nothing they can do and that seat selection is an extra charge. No one told me that on the phone and I didn't care for seat selection. It was clearly the reps. Fault for not informing me about the extra charge. INSTEAD they sent me the first confirmation by email with the correct price and then resent another set of email ls with the charge of seat selection included and told me its basically my fault for not checking the second email. Why would I bother to check the same confirmation email again? WILL NOT USE AGAIN. That's definitely cheating customers out of money and the customer service is useless. They told me they will send my feedback in about the reps telling customers about all additional charges but I work in customer service and that doesn't help with anything nor does it get me my money back.

I was scared to book seeing these reviews but I did it anyway because I needed the cheap ticket. 4 days before my trip I received an email & text message stating that my flight info has been changed (that freaked me out). When I received the message all I could think is "Omg I knew it was a scam...", but when I opened it turns out it was just a change in flight times. Overall I had an okay experience (not perfect because of the last minute change).

After reading some of the negative reviews, I was SURPRISED with the fine service I received. Maybe some people just Enjoy complaining. I don't know, but I am pleased...
This is my first experience with CheapOair. I am extremely pleased with their service. I am traveling with a church group. I needed to change my return flight. Not only was their staff helpful, prompt, and knowledgeable; but they also saved me money. I will definitely book with CheapOair in the future.