CheapOairReviews 14,845

These people are scam artists. Worse customer service ever when it cones to refunding your money. I purchased 2 airline tickets through PayPal and didn't receive a confirmation. I then called and was told it was because the transaction did not go through because the ticket prices changed. He then booked my tickets on the phone and had me to use my credit card. He assured me PayPal would not be charged. Well guess what, 2 days later there was a charge through PayPal. So after calling and spending hours to resolve this, They haven't refunded a dime of my money. I am now resulting to getting an attorney. No way will they rob me for my money. Save yourself the trouble and book directly with the airline or Priceline. Wish I could give 0 stars to these thieves.

When my husband booked our Son's ticket back in September, we found a good price for the dates we needed. As he was booking it, a screen popped up saying we found a $100 less flight, so he clicked that one instead. What he didn't see was that the return flight was a MONTH LATER than what we wanted! We wouldn't have cared a day or two before/after what we wanted. But he saw it say the day (7th of the month) and thought it was the same day. Who would have thought it would be the next month!?.
Our fault, for not seeing this until, I go into the email yesterday to forward the information to our son, for him to get ready in the next month to come. I noticed it, called and the guy seemed helpful in the beginning trying to find best price to help me out, and so I was thinking I would have to pay $200 maybe $300 to change the return flight. The guy tells me it would cost $900 to change the return flight! As I told the guy I would have to talk with my husband and call back, he told me I would not be able to change the return flight if I did not purchase it then, and he was putting notes in there about it. REALLY?
My husband called today to try and resolve and cancel the flight completely. Take in mind, we are not asking for a full refund or credit. We understand we did not catch it saying the wrong Month for the return, but something should be done to help compensate somehow.

Be AWARE of what you are clicking and Thoroughly check the dates! They could change the dates to a Month later than what you are wanting so you get a "Better Deal". In my opinion it's a better deal for them!

BEWARE! I wish I could give them a big zero
May 17,2016 I purchased 4 tickets
September 2,2016 - I receive an email that my reservation was cancelled and no other flights available with airline Dynamic Air.

Since September 2, I have been told to expect refund 30-60 days - 2 billing cycles.

Checked statements over and over no refund applied. CheapOair says refund was made- I asked for proof and received nothing. Chase has confirmed no refund was made to my account.
- I am very frustrated that it would take so long for a refund - for a cancellation that came from their end. Now they are saying the refund was done.
At this point I might never see my money again.

I will preface this by saying that sketchy, in this instance means suspicious (in regards to the name) The site was easy enough to navigate, easy enough to find what I was looking for (though, some of the load-times in between filters were above what I would expect from a website in 2016)

The major issue I've had with them, was that it took a very very long time and a couple of calls/live chats with customer service to finally get my flight confirmation (about 3 weeks after paying for it) They kept saying they had sent it, but when I checked my email, I had nothing. Finally, I got to someone who helped me (keep in mind, 3 weeks after purchasing tickets) They were nice and quite eager to help me resolve my issue.

The phone techs were typical call-center employees with thick accents. Not an issue, per se, its just when I hear "steve" from "missouri" attempt to help, I think to myself "Why bother with the charade?"

Other than that? We'll see.

The reason I give it a ** instead of * is because I have used it before and like the cheaper flight prices. But in the end, it's not worth the headache of dealing with their customer service. There are plenty of other options for discounted flights that I will now use over cheapoair. I of course tried to cancel my flight, like most of you who have also put a complaint in. Considering $#*! happens, you would think a company like this would accommodate your situation and at least offer you a voucher for a future flight. I would be completely ok with not getting a refund if I at least got the same credit towards a future flight with them. How hard is that? The airlines do it for crying out loud. I asked the representative that question and he told me that I would be charged a $400 fee if I wanted to cancel my flight and be able to get the credit towards booking a future flight- MY FLIGHT DIDNT EVEN COST THAT. What kind of nonsense is that? I got no explanation as to why the hell charging me an additional $400 would help me to book a future flight. I think asked if that was a CheapOair policy or the airlines policy... you guessed it. Blamed it on the airlines. At the end of the call after we got nothing accomplished, he had the nerve to ask me if I wanted to book a hotel or rent a car through them for this trip. Wow. Add salt to the wound. I encourage everyone to go to the Better Business Bureau to formerly write a complaint if you haven't already. Also, if they even read these complaints, I suggest they review their calls so they can ensure they are properly training their employees to give out correct information. When you outsource your customer service department, information tends to be changed up and I'm sure not monitored nearly enough.

(Just posted this on TrustPilot and am cross-posting it here. NOTE: CheapOAir has a deal with TripAdvisor, and as that's currently the main review site for travel, there's no way to inform would-be users of cautionary tales like mine except for on general review sites like this one.)

IF you just use them to book a flight,
AND manage to run the obstacle course / gauntlet of add-ons they try to get you to sign up for (you REALLY need to read the fine print)
THEN, MAYBE the site has some bargains.
BUT, the site has out-right LIES and misinformation. Case-in-point: change fees. The site CLAIMS that the fees are imposed by the airlines and that Cheap-o-Air (aka, rip-off-scam) has no say in those fees. That is a flat out LIE. The airline in question charges $170 to change the ticket; the flights had the same price so there was no difference in price. Cheap-o-Air's rip-off price: $370! They stole $200 from me.
NEVER AGAIN

I reserved the hotel and flight. They charged for flight which I am totally fine with. That is how it is everywhere. But my problem was with the hotel. I reserve the hotel one month ahead and they took money from my account right away. Since, I was thinking I have to pay the hotel when I get there I was not prepare to pay for it and my bank account got negative. Usually, you don't have to pay for the hotel to until you get there. I called to cancel the hotel reservation after 15 min. They charged me $60 penalty. After that they told me that the money is gonna be on my account in 7 to 14 business day. I have never face with these kind of problem in my life. I reserved hotel with other website booking.com. I don't have to pay to until I get to the hotel. PLEASE DO NOT WAIST YOUR TIME AND MONEY.

I booked my flight on their website and awaiting confirmation of payment (in AUDollars)it reverted back to the flight selection saying the flight was now full and to choose another flight. The phone rang and it was a representative saying he could see there was a problem and could find me another flight and sort it all out, which he did the price even came down $50. Except I was now being billed in USDollars so the actual price was an extra $1000 Aud. More expensive than buying directly from the airline.

I made a booking but used the wrong dates. The site had quoted there would be a cancellation policy within four hours though. I called them and they told me it did not apply for my particular company. I think the cancellation policy is misleading, since it was clearly quoted which company I was travelling with.

When contacting customer support, they we're offering to change dates, but at a huge sum. They were trying to persuade me to make the booking although they knew it would be of my disadvantage and their advantage. Also, they tried to sell me additional Hotel and Car reservations, knowing that a lost a lot of money on them.

Another time, when I didn't show up at my flight to Rome, they automatically cancelled my return flight - no refund, no possibility to change.

Also, the site offers no insight in the booking with your airline company.

I booked a flight this afternoon at 2:15 PM. I got to Newark airport at about 5:30 PM for a 6:30 PM flight and the front desk informed me that I didn't have a ticket. Cheapo air charged me for a ticket, and gave me a confirmation number with American Airlines, but somehow the transaction didn't go through with the airline due tho cheapo air's negligence. So im at the front desk of AA and I call cheapo air to resolve the issue and the woman tells me nonchalantly that The transaction didn't go thorough and I will get a refund in 7 to 14 business days. That's all she had to say to me while I'm sitting in the airport with no flight, that I paid a $60 dollar cab ride to get too. She didn't really care and didn't even try to resolve the issue. Stay away from this site, I was scammed and they ruined my trip.

I would not be using this site ever again and I will make sure I pass on the word of the horrible experience I have encountered. I Purchased a plane ticket for my husband on 10/9/2016 for a flight to Leon Guanajuato Mexico and I saw the date was correct but at the time my husband shows up to the airport they informed him that the date was wrong and made him pay an extra $200.00 and another $160.00 dollars. This is not our fault that the site had a glitch in thair system, or this a way that you all get extra cash out of the expense of your customers. I also purchased the travel protection plan and that was no help because they couldn't help me. I'm so upset I paid for the flight and then some more this is a very low customer service site.