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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Everything was easy and on timethe flights was good all I can say good experience with the company the internet connection was good and essential
I purchased tickets the discovered a $70 fee on my credit card statement! What?! That's crazy and i'm just typing more to fill the 100 character minimum. I mean do i really have to keep typing?!
A bunch of criminals. They advertise a price and bill your credit card another. Then they make you wait 3 hours on hold and hope you will give up.
PLEASE PLEASE PLEASE NEVER USE THIS SITE
Greg, sorry to hear or your recent booking experience. In order to address your billing issue, we need the 8 digit booking number.
Recently purchased business class tickets for international travel. I saved a lot of money and booking was and so easy. I will most definitely repeat business.
I ben bay ticket for my mom and she was going to the airport but taxi driver have flat tire so she miss her flight, I call customer service it was Indian try to pay the fee to get another day but the started to treat me like I'm stopped or like is my first time I travel the want to charge me more than 400$ just for fee and the try to get this fast the was tell me if u don't pay now u will lose your ticket, so thank god my friend was next to me he told me this person want to steal your money, so hung up the phone on them than I call another customer service he was also from India seam thing but this one want to charge me just almost 350$ so I feel these people like the work in this company like scam. So i call again another one this one he charged me for new ticket that cost $659.20 USD, i told them i don't give u right to charge me on my credit card this ticket so i was have argument and thank god i was recording his voice tell i told them i record your voice than he cancel this ticket he was want to charge me, so i call the air plan company to get this fix the charge me only 160$ and u can see that is not safe anymore to use this company CheapOair and now im try to sign in on my account i find then the delete my account i think so because i use my email and password the dont let me in to see my mom ticket, so im just want to know, this company is safe or all worker are scam treating people like that
Really never have the bad experience tell i have with this company
I had i great feelings flighting in this company, they are polite, honest and safe. I am very satisfied about buying my tickect in cheap0air and it is the best way of saving money.
Booked vacation package to find out my Flight was cancelled, I was never told!
Worst experience ever.
Took over 2 HRS to speak with a manage rand explain that they cancelled my flight and get full refund! Lets see should get it in the next 7-14 business days.
Olga, very sorry to hear of your inconvenience,. Please provide the 8 digit booking number so that we can determine if this was a last minute change in the airlines operations, in which we would not of received any details, or if this was due to an internal related issue.
It was my first time using Cheapoair.com and I was very satisfied with the booking because of the website user friendly,
This was the quickest easiest website to book off of. After opening about five or more web browsers I found that this was the cheapest and there was no hidden fees when all said and done. I have recently booked two trips using cheap o air in the last month.
They were awesome during my trip. Everything ran smoothly and the phone survey was fast! Friendly and informative.
They scrued up my 2017 New Year vacation. I requested days off to see my friends that I have not seen for several years.
I spent over 6 hours trying to get help over the phone. Supre rude people who only cares about money, not about you expirience and to make you a happy customer.
They dont care about you, dollar sign is more important for them. NEVER NEVER NEVER USE THEIR SERVICES!
Lisa, sorry to hear of your inconvenience. In order to have a better understanding on what happened, and how best to resolve this, we need you to provide the 8 digit booking number. You can email us at [email protected].
No hassle to buy ticket online. Convenient and cheap ticket and i can trust the website. They txt me the update of my flight. Everything is run alright.
After having to cancel because of a hurricane and being told my ticket would be good for a year, surprise! They refuse to honor it!
Susan, when you contacted us in October to discuss your options for canceling and rebooking, the agent tried to go over the rebooking details with you, and did advise you had 1 year from the purchase date to rebook your flights, that deadline was 9/2017. You disconnected the call and we never heard back from you until 3/14 in which you wanted to rebook the trip now. Because you never actually called us to cancel the flight, or the airline prior to Oct 14. The airline listed you as a no show, therefore you forfeited the credit, so that is why the agents cannot assist in rebooking using the old ticket, you have no ticket to use. It is upto the airlines discretion to re-open the tickets, and allow a future credit. You can contact our office and ask them to send for a waiver, and we can wait and see what United airlines says. Our apologies for the inconvenience.
I've been booking with cheapo air for my daughters and my self over the years they have the cheapest fares
No matter when or what time I order flights cheapoair gets me where I need to be! Great business!
Our flight from Tokyo to the USA went via Canada, Vancouver BC then Portland, Or. Having a Dutch passport I was notified that I could not board the plane, because I did not have an eTA of which I did not know and was never told of by cheapoair. My husband and I ended up traveling separate. My husband is 82 years old and get confused very easily so that was quite traumatic.
Neeltje, very sorry to hear of your recent experience. When this was booked online, we put an alert on the screen, as well as in the email that you are to verify travel documents needed when traveling internationally, it is the travelers responsibility especially when connecting through other countries. Please provide your 8 digit booking number so we can see what can be done regarding re-routing if needed.
Terrible experience booking with Cheapo Air. They cancelled our return flight s because we were not home to verify credit card. Then they said they could rebook but flights were more money now. It was the worst experience I ever encountered travelling. Ever person gave a different story. There was a separate 100.00 fee and 10.00 fee on credit card once things were booked. I will never use them again. I learnt my lesson.
The experience was horrible. One of the worst. Service was rude and they make it EXTREMELY difficult to cancel. After wasting time (on hold extensively, speaking to rude representatives and being transferred repeatedly) I still currently have no verification of my refund being processed, though I was told otherwise.
Worst experience ever. Just wanted to cancel my booking and they gave a hard time. Lots of penalty on top of the airline penalty.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tommy, very sorry to hear of your recent billing issue. But we do not charge additional fees on anyones card that have not been authorized. We do advise you at the end of the transaction you will be billed in 2 separate transactions, but they will not be more than the agreed upon price. Take the charges you see, and add them up, you should get exactly what was authorized. Provide the 8 digit booking number, and we can assist you with your issue.