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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Reliable service for travel
December 10, 2019
Updated review

Easy gliding through to get what you need for your trip.

Date of experience: December 10, 2019

Easy gliding through to get what you need for your...
October 3, 2019
Previous review

Easy gliding through to get what you need for your trip.

Date of experience: October 3, 2019
Philippines
2 reviews
0 helpful votes
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Best plane tickets site
December 10, 2019

Easy to book and very affordable tickets that offers monthly payment

Date of experience: December 10, 2019
Philippines
2 reviews
0 helpful votes
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Best plane tickets site
December 10, 2019
Updated review

Easy to book and very affordable tickets that offers monthly payment

Date of experience: December 10, 2019

Easy to book and very affordable tickets that offers...
December 10, 2019
Previous review

Easy to book and very affordable tickets that offers monthly payment

Date of experience: December 10, 2019
Florida
1 review
0 helpful votes
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Love CheapOair.
December 10, 2019
Updated review

Love cheapOair, only booking agent I use for flights.

Date of experience: December 9, 2019

Love cheapOair, only booking agent I use for flights
December 10, 2019
Previous review

Love cheapOair, only booking agent I use for flights.

Date of experience: December 9, 2019
Colorado
1 review
0 helpful votes
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This beats Travelocity thus far!
December 9, 2019
Updated review

With CheapOAir I have beaten my travelocity process by hundreds of dollars. It is worth it!

Date of experience: December 9, 2019

Great tool!
December 9, 2019
Previous review

Great tool!

Date of experience: December 9, 2019
Massachusetts
1 review
0 helpful votes
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Everything is fine except--
December 9, 2019
Updated review

Seats assign by the airline according to their response.

I want to rent a car fro the Puerto Plata airport but I'm having difficulty doing that through this service. Please get back to me with car rental availability and prices from the POP site.

Date of experience: December 9, 2019

Seats assign by the airline according to their response
December 9, 2019
Previous review

Seats assign by the airline according to their response.

Date of experience: December 8, 2019
Florida
1 review
0 helpful votes
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Flight change at 5 months out
December 9, 2019
Updated review

My husband needed to change a flight. The agent he talked to refused to cancel the change when my husband found out it would cost $180 or so more.
My husband has received a call from Jeremy at CheapOair. He was impressed at the response and the courtesy that he was given. Based on this, I am changing my review with the expectation that CheapOair will follow through with their promises.

Date of experience: December 9, 2019

My husband needed to change a flight
January 8, 2020
Previous review

My husband needed to change a flight. The agent he talked to refused to cancel the change when my husband found out it would cost $180 or so more.

Date of experience: December 9, 2019
Washington
1 review
0 helpful votes
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I booked a flight with them for dec 6-9 from Knoxville TN to New Orleans LA. When I was already in New Orleans I reslized that my return flight was actually booked for the 12th. Obviously, I needed to go home on the 9th. My hotel was up on the 9th as well as my rental car. I called customer service TWICE and they said that they could see that I entered the 6-9. However, I had picked a flight that was for the 12th. I said I understand that I made a mistake and needed to move my flight to the 9th. They said they couldn't move it. Also that they would not refund any portion of it. It was a round trip flight for 2 and it cost about $800. They told me the best they could do was offer me 2 1 way tickes for over $1000. I belive when a website has a search criteria then the offers they post should at lest fit the criteria. I understand that I chose the wrong flight but all I wanted was a reasonable refund or discount so that we could mke it home. I will never do business with this company ever again

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 8, 2019
New York
1 review
0 helpful votes
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After spending 1,020.15 on a ticket to Florida for my girlfriend and I.
They gave us a confirmation number for our flights.
Following day we go to take the flight and they won't issue our tickets. So we call and figure out what we can.
Come to find out they had a "system error glitch" and they needed to run the card again. Sure thing.
Come to find out. They ran my
Card twice! I am missing 2,040$ from my account now And they still don't have my tickets! After telling me they were sorry they can't credit me. Or refund me. And we missed our flight this morning
The worst customer service I have ever had. They said "we don't do refunds or credits sir"
I feel I got scammed from someone on the other side of the world! Then he has the audacity to ask me for another card number!?!

I still don't have my money back. My bank is showing it has left my account! And I don't have any tickets. (TWICE). Worst third party to ever purchase tickets from I have had two different booking numbers! For the same flight! Doesn't even make sense

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 8, 2019
California
1 review
0 helpful votes
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You did great job.
December 8, 2019
Updated review

I like the message that you send to keep in touch with the flight.

Date of experience: December 8, 2019

I like the message that you send to keep in touch with...
December 8, 2019
Previous review

I like the message that you send to keep in touch with the flight.

Date of experience: December 8, 2019
New York
1 review
0 helpful votes
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Not cheaper
January 6, 2020
Updated review

Not happy with fares and added charges for boarding pass and others charges.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 7, 2019

Not happy with fares and added charges for boarding...
January 6, 2020
Previous review

Not happy with fares and added charges for boarding pass and others charges.

Date of experience: December 7, 2019
Texas
1 review
0 helpful votes
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Catch frazes of the old and new testament
December 7, 2019
Updated review

Catch frazes of the old and new testament, by Daniel D. Ose should be on all airline planes, per the customers request... makes for a enjoyable flight, and time well spent...

Date of experience: December 6, 2019

Catch frazes of the old and new testament, by Daniel...
December 6, 2019
Previous review

Catch frazes of the old and new testament, by Daniel D. Ose should be on all airline planes, per the customers request... makes for a enjoyable flight, and time well spent...

Date of experience: December 6, 2019
New York
1 review
0 helpful votes
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Successful Booking!
December 6, 2019
Updated review

Agent Griffin was very helpful and patient. Thank you!

Estelle

Date of experience: December 6, 2019

Agent Griffin was very helpful and patient
December 6, 2019
Previous review

Agent Griffin was very helpful and patient. Thank you!

Estelle

Date of experience: December 6, 2019
AE
1 review
0 helpful votes
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Home for the Holidays!
December 6, 2019
Updated review

I have been using cheapOair for years and have always been satisfied with the service and prices.

Date of experience: December 6, 2019

I have been using cheapOair for years and have always...
December 6, 2019
Previous review

I have been using cheapOair for years and have always been satisfied with the service and prices.

Date of experience: December 6, 2019
California
2 reviews
1 helpful vote
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I spent several hours trying to cancel a flight and be sure a second flight was in fact booked. I had to talk to no less than 4 different people, most of which were difficult to understand. It confounds me that i could not look up both bookings on the website by name. One of them was made 6 mos ago. If you don't retain a booking number, you are out of luck. However, the task was completed after several hours and many conversations with different representatives.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 5, 2019

I spent several hours trying to cancel a flight and...
January 2, 2020
Previous review

I spent several hours trying to cancel a flight and be sure a second flight was in fact booked. I had to talk to no less than 4 different people, most of which were difficult to understand. However, the task was completed.

Date of experience: December 3, 2019
Texas
1 review
0 helpful votes
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STOP CHARGING EXTRA FOR SEATS.
December 6, 2019
Updated review

I do not know why I have to pay extra money to sit in the Airplane after Paying for the flight? Am I supposed to stand up when I chek in?

Date of experience: December 5, 2019

I do not know why I have to pay extra money to sit...
January 5, 2020
Previous review

I do not know why I have to pay extra money to sit in the Airplane after Paying for the flight? Am I supposed to stand up when I chek in?

Date of experience: December 5, 2019
Pennsylvania
1 review
0 helpful votes
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Dream tour
December 5, 2019
Updated review

Very convenient and I found my most cost-effective flight price here

Date of experience: December 5, 2019

Very convenient and I found my most cost-effective...
December 5, 2019
Previous review

Very convenient and I found my most cost-effective flight price here

Date of experience: December 5, 2019
New York
1 review
0 helpful votes
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Avoid at all costs
January 4, 2020

I learned a very hard lesson with Cheapoair, please learn from me and never trust them with your business. I booked a flight to return from a foreign country to the USA with them. They sent me a confirmation email and charged my credit card for the flight. When I wasn't able to check-in for my flight, I messaged cheapo to make sure everything was alright with my booking, to which they replied that it was indeed okay. They told me to just physically check-in at the airport. Well at the airport I found out I had NO flight reservation. Cheapo Air didn't follow through with my booking OR let me know that the reservation had been canceled. I was stuck in a foreign country with no way home, and they were so rude about it. One of their representatives actually laughed at me when I was crying on the phone. They only admitted fault after 2 hours of climbing my way up different supervisors (I have a recording of this phone call). Even after admitting fault, they refused to give me a refund. I'm disputing the fraudulent charge with my credit card company now. But let me tell you, this was an extremely hurtful and scary experience. I will only be booking directly through airlines from now on. DONT TRUST THEM!

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 5, 2019
New York
1 review
0 helpful votes
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Easy Travel Bookings
December 5, 2019
Updated review

Thank you for making booking this easy. Gave my dates, searched, waited and booked. Done! Easy.

Date of experience: December 5, 2019

Thank you for making booking this easy
December 5, 2019
Previous review

Thank you for making booking this easy

Date of experience: December 5, 2019
Peru
1 review
0 helpful votes
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Fristration
January 4, 2020
Updated review

I am having difficulty checking in for this flight. KLM check in went all right until the end and then they said I had to check in on your web site which I cannot find how to do. I have checked in with jetsmart for the first part of the journey

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 5, 2019

I am having difficulty checking in for this flight
December 5, 2019
Previous review

I am having difficulty checking in for this flight. KLM check in went all right until the end and then they said I had to check in on your web site which I cannot find how to do. I have checked in with jetsmart for the first part of the journey

Date of experience: December 5, 2019

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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