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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Pennsylvania
1 review
0 helpful votes
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Don't expect help from an agent
September 4, 2021
Updated review

It is impossible to reach a live agent when an error is made on a reservation. 98 minute wait-time with 28 people in the queue is outrageous! I spent several hours calling multiple phone numbers on CheapOAir's websites and always ended in the same queue. Even the "chat" service will direct you to a "travel agent" which puts you back in the queue.

Date of experience: August 4, 2021

It is impossible to reach a live agent when an error...
September 4, 2021
Previous review

It is impossible to reach a live agent when an error is made on a reservation. 98 minute wait-time with 28 people in the queue is outrageous!

Date of experience: August 4, 2021
Florida
1 review
0 helpful votes
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Easy
August 5, 2021
Updated review

Easy and simple. Fast. I could read everything. Nice and presentable information!

Date of experience: August 4, 2021

Easy and simple
August 4, 2021
Previous review

Easy and simple

Date of experience: August 4, 2021
New Jersey
1 review
0 helpful votes
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Quick and easy
August 5, 2021
Updated review

All I had to do was enter the info. The website did the rest enabling me to choose the perfect departure time.

Date of experience: August 4, 2021

Quick and easy!
August 4, 2021
Previous review

Quick and easy!

Date of experience: August 4, 2021
Virginia
1 review
0 helpful votes
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Very bed service
September 3, 2021
Updated review

I tried to cancel my trip, because of pandemic and I can't get my money back. I don't know when I will go again. You are not going to return money and I have to fly within 1 year. Otherwise I am loosing money. Are you kidding? More then $3000. 00. Do you want to loose this amount. Probably not…. I will tell everybody to do not buy from your website. I will put this information on all media. Thanks for SERVISE

Date of experience: August 4, 2021

I tried to cancel my trip, because of pandemic and...
September 3, 2021
Previous review

I tried to cancel my trip, because of pandemic and I can't get my money back. I don't know when I will go again. You are not going to return money and I have to fly within 1 year. Otherwise I am loosing money. Are you kidding? More then $3000. 00. Do you want to loose this amount. Probably not…. I will tell everybody to do not buy from your website. I will put this information on all media. Thanks for SERVISE

Date of experience: August 4, 2021
Georgia
1 review
0 helpful votes
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Awesome
August 4, 2021
Updated review

Thanks great deal... this will be my first time flying.

Date of experience: August 4, 2021

Thanks great deal
August 4, 2021
Previous review

Thanks great deal

Date of experience: August 4, 2021
New York
1 review
0 helpful votes
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Westcoast trip
August 4, 2021
Updated review

Very polite and efficient. All was taken care of with one phone call.

Date of experience: August 4, 2021

Very polite and efficient
August 4, 2021
Previous review

Very polite and efficient. All was taken care of with one phone call.

Date of experience: August 4, 2021
Texas
1 review
0 helpful votes
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Prices are OK but still a little high!
August 4, 2021
Updated review

CheapOair has always been the way I go, when looking for a flight, anywhere in the world.

Date of experience: August 4, 2021

CheapOair has always been the way I go, when looking...
August 4, 2021
Previous review

CheapOair has always been the way I go, when looking for a flight, anywhere in the world.

Date of experience: August 4, 2021
District of Columbia
2 reviews
0 helpful votes
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Easy convince
August 4, 2021
Updated review

Great nice and very easy, and very fastest than other many years to used

Date of experience: August 4, 2021

Great nice and very easy
August 4, 2021
Previous review

Great nice and very easy

Date of experience: August 4, 2021
District of Columbia
1 review
0 helpful votes
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Oliver my representative was the best ever. He stuck with me the whole time. He called me back and worked to find me the times I wanted.

Date of experience: August 4, 2021

Oliver my representative was the best ever
August 4, 2021
Previous review

Oliver my representative was the best ever. He stuck with me the whole time. He called me back and worked to find me the times I wanted.

Date of experience: August 4, 2021
North Carolina
1 review
0 helpful votes
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Made it Easy
August 4, 2021
Updated review

Very easy and quick. Everything is organized and easy to see.

Date of experience: August 4, 2021

Very easy and quick
August 4, 2021
Previous review

Very easy and quick

Date of experience: August 4, 2021
Puerto Rico
3 reviews
0 helpful votes
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Very good
August 4, 2021
Updated review

Very good satisfied with the personal and the price

Date of experience: August 4, 2021

Very good satisfied with the personal and the price
August 4, 2021
Previous review

Very good satisfied with the personal and the price

Date of experience: August 4, 2021
Colorado
1 review
0 helpful votes
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It was fine
August 4, 2021
Updated review

Good and fast, the website is easily managed. I will be using CheapO air to book flights in the future.

Date of experience: August 3, 2021

Good and fast
August 4, 2021
Previous review

Good and fast

Date of experience: August 3, 2021
New York
2 reviews
0 helpful votes
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Charge for seat request
August 4, 2021
Updated review

After picking a seat I then realized there was a charge and wanted to opt out and was pressed for time at that moment. I would have preferred not to have spent that extra money.

Date of experience: August 3, 2021

After picking a seat I then realized there was a charge...
September 2, 2021
Previous review

After picking a seat I then realized there was a charge and wanted to opt out and was pressed for time at that moment. I would have preferred not to have spent that extra money.

Date of experience: August 3, 2021
Missouri
1 review
0 helpful votes
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Muy buena
August 3, 2021
Updated review

A sido una experiencia bastante satisfactoria en general muy buena

Date of experience: August 3, 2021

Very very good
August 3, 2021
Previous review

Very very good

Date of experience: August 3, 2021
New Hampshire
1 review
0 helpful votes
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Easy Peasy
August 3, 2021
Updated review

It is an easy process. All of the flight information was easy to access and compare.

Date of experience: August 3, 2021

It is an easy process
August 3, 2021
Previous review

It is an easy process.

Date of experience: August 3, 2021
Missouri
1 review
0 helpful votes
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Quick and easy to bool
August 3, 2021
Updated review

No problems with service. Very helpful with everything I needed for the trip

Date of experience: August 3, 2021

Just fine on flight data
August 3, 2021
Previous review

Just fine on flight data

Date of experience: August 3, 2021
Iraq
1 review
0 helpful votes
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Today 08/3/2021, I spent 5 hours trying to chat with cheapoair costumer service, at this time there are thousands of covid 19 Delta Varient cases, I took my flight on Qatar Airlines from US to Iraq for business on 7/11/2021, during this visit I got covid 19 the delta varient a couple of days from my Return flight back home, I contacted the Airlines and showed them the Positive results and they cancelled my flight and requested to provide them with Negative results after at least 14 days, today I got the Negative test result and contacted cheapoair that I booked the flight on in the first place, after long hours of delaying and waiting they offered me to pay $4000 ( yes four thousand dollars) due to the change in schedule that was happened due to covid at this time where thousands are getting infected by the minutes and all the countries are in the verge of shutting down back again.
I will use every social media to prevent people from getting scammed and I will report the chat to the CDC and the State Department, and I will ask for a lawyer to review the chat for legal steps, DO NOT DEAL WITH THEM

Date of experience: August 3, 2021
California
1 review
0 helpful votes
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I made these reservations with traveler protection and I don't have that on my ticket information. I paid for it too! Where is it?

Date of experience: August 3, 2021

I made these reservations with traveler protection...
September 1, 2021
Previous review

I made these reservations with traveler protection and I don't have that on my ticket information. I paid for it too! Where is it?

Date of experience: August 2, 2021
Japan
1 review
0 helpful votes
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I will never use this website
September 2, 2021

I spent half the day trying to reschedule my flight on the app on the chat session it's so terrible it keep crashing and finally when I get through they were no help they couldn't reschedule my flight so I decided to cancel my flight which I paid almost $1400 for with trip protection and I'm only getting $87 so I decided to call customer service I been put on hold for almost an hour now terrible service never will use this site or at definitely don't recommend

Date of experience: August 3, 2021
Florida
1 review
0 helpful votes
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Linda Dietz
August 3, 2021
Updated review

Good prices, easy to navigate, many good choices of flights

Date of experience: August 3, 2021

Good prices, easy to navigate
August 3, 2021
Previous review

Good prices, easy to navigate

Date of experience: August 3, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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