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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Fast, easy and great rates! And when I called back for assistance, that was easy also.
Quick to help me change flight date and to accomodate the times I needed.
Quick to help me change flight date and to accomodate the times I needed.
Very fast and cheap. Very fast and did not take too much time
Excellent service... very fast and accesible. By far much better than other websites that I have visited.
Excellent customer service, agent was detailed, and clear when speaking. Agent assistance great in resolving my issue.
Have been unable to pay for assigned seats that Benjamin attempted to charge through Affirm. When I called to provide another card I was told I had to contact the airline. I want the assigned seats but need to pay for them-first time I have ever paid to have assigned seats.
Have been unable to pay for assigned seats that Benjamin attempted to charge through Affirm. When I called to provide another card I was told I had to contact the airline.
Trying to find pre-flight check-in for my 7:00 am American Airlines departing DFW flight # 1528 tomorrow morning.
Trying to find pre-flight check-in for my 7:00 am American Airlines departing DFW flight # 1528 tomorrow morning.
Could you just confirm that I book business class. Please
Very professional. And I will do it again if i have to
I canceled this flight arranged for the fallowing week but got charged for both weeks and no confirmation
I canceled this flight arranged for the fallowing week but got charged for both weeks and no confirmation
Satisfaction during flight time fast and easy to move, Thank you for your kind assessment.
Customer service is extremely lacking. I changed my booking date and included baggage was removed without my verbal authorization. Fixing it is still an ongoing issue. I spoke with 4 different representatives who could not resolve this. I do not understand why this is so difficult to fix.
Cheapoair is a rip off. They charged me $600 more for the same ticket it was available a day after and no adjustment/ refund was given. I wouldn't recommend using this to book your flights.
Easy to use and a great prices no problem using the wed site, very happy.
So far so good, booking and confirmation went well and quickly. If the boarding passes come through it's 5 stars.
So far it has been a good service everything has processed smoothly
Thanks for the help, was just sad that it cost so much more than the first trip ad more that it was to just book not using my credit.
Website was unresponsive. Customer service had a language barrier. Had e mail address wrong. Took 2 days to finally get e mail receipt.
Website was unresponsive. Customer service had a language barrier. Had e mail address wrong. Took 2 days to finally get e mail receipt.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, you go onto the airlines website 24 hours prior to departure and log into your reservation and checkin, and that is where you obtain your boarding passes.