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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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California
1 review
0 helpful votes
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Best Booking Site Ever
September 27, 2021

Excellent Customer service! Easy to make changes. Easy to use website.

Date of experience: September 27, 2021
New York
1 review
0 helpful votes
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B. Rizz
October 27, 2021

I had to switch my flight due to a death in the family, and it literally cost me almost as much as I paid for my original ticket. All the extra fees are ridiculous. I fly every other month and had to change a flight before and I have never had to pay so much extra!

Date of experience: September 26, 2021
California
1 review
0 helpful votes
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Loved this service
September 26, 2021

Love this site. I use it for booking all my flights

Date of experience: September 26, 2021
Massachusetts
1 review
0 helpful votes
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I have had the worse experience with Cheapoair. I booked my India to Paris flight (Air India) with them for May 2020 travel. The flights were cancelled due to COVID-19, and I immediately requested for refund. It is September 2021 and they have not managed to get me my refund yet. Despite of "requesting" for refund over calls/chats/emails, I have had no success. I was directed to different departments, with absolutely no success in making any progress. Finally in August 2021 there system FINALLY showed the progress on my refund request as "in progress" which is ridiculous. I understand all airline travel agents and airlines have been busy with cancellations/refunds due to COVID but this is outrageous. I was so desperate that I reached out to the Airline directly who obviously was not able to help. Once I get my refund back, I WILL NEVER USE CHEAPOAIR. They are genuinely the WORST!

Date of experience: September 25, 2021
Texas
1 review
0 helpful votes
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Fly with CheaperOair
September 25, 2021

The prices are very affordable l am able to go anywhere on my income Thank you will tell my family and friends about cheapOair

Date of experience: September 25, 2021
Canada
1 review
0 helpful votes
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Travelling to Canada
September 25, 2021

Very good service, clear information, excellent choice

Date of experience: September 25, 2021
Georgia
1 review
0 helpful votes
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Excellent service
September 25, 2021

Excellent, easy and accurate. Able to navigate the process with ease

Date of experience: September 25, 2021
Florida
1 review
0 helpful votes
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Thanks buen servicio y facilidad en la pagina para Escoger los hoteles

Date of experience: September 24, 2021
North Carolina
1 review
0 helpful votes
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First time
September 24, 2021

Overall very easy. Site is moving slowly. I appreciate the quick e-mail confirmation.

Date of experience: September 24, 2021
Aruba
1 review
0 helpful votes
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The system works alright!
September 24, 2021

Easy to follow, but a bit slow in regards to processing the ticket...
Overall 8.5/10

Date of experience: September 24, 2021
Ohio
1 review
0 helpful votes
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I received incorrect information from customer service rep regarding refund policies and also travel date changes. After booking, when I called to change me return dates; I was given verbal confirmation that it was done. But they never changed it. When I checked online again that it wasn't changed, I called again only to hear that now it was beyond 24 hrs and no change can be made.

Date of experience: September 24, 2021
New York
1 review
0 helpful votes
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United trip
September 24, 2021

Quick and easy process Quick and easy process / easy to follow

Date of experience: September 24, 2021
Costa Rica
1 review
0 helpful votes
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Excellent
September 24, 2021

Very easy to make our reservation. The process is very clear.

Date of experience: September 23, 2021
Illinois
1 review
0 helpful votes
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I only use CheapOair
September 23, 2021

Always a wonderful experience. I have been traveling internationally for years and I ONLY use CheapOair. Their prices are always the best, the itinerary is well put together, and they have worked with me when flights were canceled. This is especially true during the COVID pandemic.

Date of experience: September 23, 2021
Pennsylvania
2 reviews
0 helpful votes
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Good
September 23, 2021

Great! So Far. Good communication. Helpful with changes

Date of experience: September 23, 2021
El Salvador
1 review
0 helpful votes
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Good price, thousand options
September 23, 2021

Good prices and good travel options for the kind of trip I need a this moment with my family,

Date of experience: September 23, 2021
Pennsylvania
1 review
0 helpful votes
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Great
September 23, 2021

You saved me 60 dollars per day on this rental. I like the offers presented to me by CheapOair.

Date of experience: September 23, 2021
Hungary
1 review
0 helpful votes
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A++++++++
September 23, 2021

Cheapoair always the best. They always understand my problem and solve it perfectly. Would never travel with others.

Date of experience: September 23, 2021
California
1 review
0 helpful votes
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Best deal. Easy to use.
September 22, 2021

Best deal. Easy to use. Best deal. Easy to use. Best deal. Easy to use. Best deal. Easy to use. Sorry, I'm not a review guy.

Date of experience: September 22, 2021
GB
1 review
0 helpful votes
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First class
September 22, 2021
Updated review

Very good and not complicated at all - easy decision to make on options provided

Date of experience: September 22, 2021

Excellent and easy
September 22, 2021
Previous review

Excellent and easy

Date of experience: September 22, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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