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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Excellent Customer service! Easy to make changes. Easy to use website.
I had to switch my flight due to a death in the family, and it literally cost me almost as much as I paid for my original ticket. All the extra fees are ridiculous. I fly every other month and had to change a flight before and I have never had to pay so much extra!
Love this site. I use it for booking all my flights
I have had the worse experience with Cheapoair. I booked my India to Paris flight (Air India) with them for May 2020 travel. The flights were cancelled due to COVID-19, and I immediately requested for refund. It is September 2021 and they have not managed to get me my refund yet. Despite of "requesting" for refund over calls/chats/emails, I have had no success. I was directed to different departments, with absolutely no success in making any progress. Finally in August 2021 there system FINALLY showed the progress on my refund request as "in progress" which is ridiculous. I understand all airline travel agents and airlines have been busy with cancellations/refunds due to COVID but this is outrageous. I was so desperate that I reached out to the Airline directly who obviously was not able to help. Once I get my refund back, I WILL NEVER USE CHEAPOAIR. They are genuinely the WORST!
The prices are very affordable l am able to go anywhere on my income Thank you will tell my family and friends about cheapOair
Excellent, easy and accurate. Able to navigate the process with ease
Thanks buen servicio y facilidad en la pagina para Escoger los hoteles
Overall very easy. Site is moving slowly. I appreciate the quick e-mail confirmation.
Easy to follow, but a bit slow in regards to processing the ticket...
Overall 8.5/10
I received incorrect information from customer service rep regarding refund policies and also travel date changes. After booking, when I called to change me return dates; I was given verbal confirmation that it was done. But they never changed it. When I checked online again that it wasn't changed, I called again only to hear that now it was beyond 24 hrs and no change can be made.
Quick and easy process Quick and easy process / easy to follow
Always a wonderful experience. I have been traveling internationally for years and I ONLY use CheapOair. Their prices are always the best, the itinerary is well put together, and they have worked with me when flights were canceled. This is especially true during the COVID pandemic.
Great! So Far. Good communication. Helpful with changes
Good prices and good travel options for the kind of trip I need a this moment with my family,
Cheapoair always the best. They always understand my problem and solve it perfectly. Would never travel with others.
Best deal. Easy to use. Best deal. Easy to use. Best deal. Easy to use. Best deal. Easy to use. Sorry, I'm not a review guy.
Very good and not complicated at all - easy decision to make on options provided
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

