Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CheapOair

CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey stargrey stargrey stargrey stargrey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Bill V.
Unfollow Bill V.
Share Review
Report Review

Great Deals
October 2, 2021

Always easy to use and simple to book. Prices are usually decent.

Date of experience: October 2, 2021
Florida
1 review
0 helpful votes
Follow Mary U.
Unfollow Mary U.
Share Review
Report Review

Awesome
October 2, 2021

It was fast and easy.the process was easy and cheap

Date of experience: October 2, 2021
India
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

Excellent site and fast service
October 2, 2021

Very fast and I used to book all my travel itinerary with this site and this is reliable

Date of experience: October 1, 2021
Colombia
1 review
0 helpful votes
Follow Bob L.
Unfollow Bob L.
Share Review
Report Review

Every things are under control
October 2, 2021

Every thing was Ok. And the lady who attendant the line was very kindly to me

Date of experience: October 1, 2021
Illinois
1 review
0 helpful votes
Follow Donna G.
Unfollow Donna G.
Share Review
Report Review

Review of Booking on Cheap-O-Air
October 2, 2021

I do not like all the up fees and added offers. Try to streamline the booking experience.

Date of experience: October 1, 2021
Arizona
1 review
0 helpful votes
Follow Stephanie N.
Unfollow Stephanie N.
Share Review
Report Review

Excellent services given
October 2, 2021

It was best experience as usual we are regular customer east services ever get

Date of experience: October 1, 2021
Saudi Arabia
2 reviews
5 helpful votes
Follow Hamdy G.
Unfollow Hamdy G.
Share Review
Report Review

Very disappointing
October 7, 2021

The worst flight booking experience in my life really, made me pay protection plan then rescheduled the date then said it's non refundable and have to pay again

Date of experience: October 1, 2021
CustomerService C. CheapOair Rep
over a year old

Insurance is not mandated to take it is optional. We also provided the coverage details for the insurance to review and if you were not completely satisfied with what was covered you had 10 days from the purchase date to get a refund of the insurance. If you were looking for coverage that included changes with out a fee, than this insurance was not for you.

Washington
1 review
0 helpful votes
Follow Steve X.
Unfollow Steve X.
Share Review
Report Review

Excellent very happy
Little difficult to understand accent
***Trip mate insurance I'm very very frustrated in I bought and had removed
No information and no one talk to
Check ratings tripmate sounds like scam

Date of experience: October 1, 2021

Excellent help
September 25, 2021
Previous review

Excellent help

Date of experience: September 24, 2021

Very easy navagating
September 25, 2021
Previous review

Very easy navagating

Date of experience: September 24, 2021
Texas
1 review
0 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

Booked a flight in July for travel dates Sept. 2-10,2021. The day before (9-1) discovered at 6:07 am that CheapoAir had booked the wrong flight date. I was on the phone with 4 different people for HOURS and was reassured by all that the flight was taken care of and the date was corrected. Well they DID NOT fix the flight and my family wasn't able to fly out. Have been dealing with them ever since to get my money refunded for the tickets we didn't have. Its not October and still don't have my full refund as they promised I would. They have tried to refund me just $48! How are you a travel company and you mess up travel dates!

Date of experience: October 1, 2021
Tennessee
1 review
0 helpful votes
Follow Vance L.
Unfollow Vance L.
Share Review
Report Review

Cheap O Air has a long waiting process and uses a switch and bait approach to refunds and credits. I booked a flight that was canceled by Cheap O Air customer service representative and had to pay full price through the Airline. The ticket counter said the 3rd party booking canceled that's why I had to pay. Then I called Cheap O Air back and they're saying that the airline canceled it. Now Im must call the Airline back. Cheap O Air is just that Cheap!

Date of experience: October 1, 2021
Washington
1 review
0 helpful votes
Follow Jim B.
Unfollow Jim B.
Share Review
Report Review

Great Service
October 1, 2021

Great service. Polite Booking Agent. Good price/ Thanks

Date of experience: October 1, 2021
Florida
1 review
0 helpful votes
Follow Stephen W.
Unfollow Stephen W.
Share Review
Report Review

High prices
October 1, 2021

Prices are still pretty steep for a one-way. However, it was a direct flight.

Date of experience: October 1, 2021
New York
1 review
0 helpful votes
Follow Nick O.
Unfollow Nick O.
Share Review
Report Review

Gratitude
October 1, 2021

Smooth transactions indeed. I'm a long time CheapOairer but I haven't traveled in awhile. It's good to be back.

Date of experience: September 30, 2021
Michigan
1 review
0 helpful votes
Follow Peter R.
Unfollow Peter R.
Share Review
Report Review

Sorry. Trip Canceled... good luck!
October 31, 2021

Apparently my itinerary has been canceled, and you've given me no help whatsoever. I paid for travel insurance, why?

Date of experience: September 30, 2021
DO
1 review
0 helpful votes
Follow Amy A.
Unfollow Amy A.
Share Review
Report Review

Easy transaction.
October 1, 2021

It was nice and easy. Could complete the transaction in about 20 minutes.

Date of experience: September 30, 2021
North Carolina
1 review
0 helpful votes
Follow Susan C.
Unfollow Susan C.
Share Review
Report Review

Good prices
September 30, 2021

Easy to use and good prices. Site was easy to navigate

Date of experience: September 30, 2021
Virginia
1 review
0 helpful votes
Follow Richard C.
Unfollow Richard C.
Share Review
Report Review

The best site ever
September 30, 2021

Great site and I will recommend to everyone I know. Welldone job folks

Date of experience: September 30, 2021
Egypt
1 review
0 helpful votes
Follow Bassil F.
Unfollow Bassil F.
Share Review
Report Review

Garbage Service
October 30, 2021

This is the worst company you can use to book your flight. I would strongly urge to use anything else. If you have any problems at all calling them to getting proper service is damn near impossible. The only thing they are good at is taking your money.

I had a return flight booked for Sept 18 I wanted to call them to extend my stay and see if I can take a later flight at a later date. The rep said I he could change my flight with no extra costs and that I can fly out on Sept 28.

5 days later they call me and say we are sorry turns out we can't issue this ticket. However we can still fly you out before the beginning of oct 1 for a surcharge of 400$ I said no way had I known this from the get go I wouldn't have extended my stay. They said another option is for you to leave oct 10 I said no I have obligations and work I need to get back home by the 1st latest. They said alright because it's our fault we will try to find you a ticket.

Finally they issue me another ticket yet again a few days later they said they can't actually issue me that ticket and to top it all of at the end they issued me a ticket leave sept 30. I get to the airport and they won't let me board the flight because of political feuds that the countries I was transiting in was having. I wasn't notified of any of this while they issued me the ticket and to make matters worst they issued me the ticket on the 29th of sept and my flight was on the 30th.

Try to call them back to get a solution spent at least 3 hours on the phone. They had to audacity to tell me Gilbert who was the "supervisor" I was dealing with isnt on shift right now I have to wait until he gets back into work and he's going to call me. I told them do you guys hear yourselves? Your here providing a service you took my money and when I call in because I need Immeadiate assistance they tell me to wait until Gilbert is back in. All in all I wouldn't have my worst enemy use this service it's just garbage.

Date of experience: September 30, 2021
Texas
1 review
0 helpful votes
Follow James V.
Unfollow James V.
Share Review
Report Review

Excellent service so far. I will definitely give a final review of my trip and give feed back

Date of experience: September 30, 2021
Philippines
1 review
0 helpful votes
Follow Maria X.
Unfollow Maria X.
Share Review
Report Review

Excellent services, helpful staff and friendly website

Date of experience: September 30, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
See all photos