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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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New Jersey
1 review
0 helpful votes
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Nice communication
June 12, 2022

Great job friendly - clear, fast, comfortable to work

Date of experience: June 12, 2022
California
1 review
0 helpful votes
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Good
June 12, 2022

Easy access, convenient, meet my needs, love it…..

Date of experience: June 11, 2022
Colorado
1 review
0 helpful votes
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Flight
June 12, 2022

So far so good. Haven't taken the flight yet, so I can't give you any more details.

Date of experience: June 11, 2022
New York
1 review
0 helpful votes
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Not sure yet
July 12, 2022

A little confusing on selecting seats and the fees associated and the ads for travel assistance and travel protection get to be overwhelming. Other than that the interface was good. First time purchasing tickets for two guests so let's see what happens.

Date of experience: June 11, 2022
Hawaii
1 review
0 helpful votes
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Easy
June 11, 2022

It was an excellent experience. One stop shopping! Flight, Hotel and car rent easy to access all in one location.

Date of experience: June 11, 2022
New Jersey
1 review
0 helpful votes
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Mr. Phat Pham
June 11, 2022

Excellent services, except that how do I print out the E-ticket?

Date of experience: June 11, 2022
Alabama
1 review
0 helpful votes
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Very easy to maneuver
June 11, 2022

Exciting, all travel plans listed, amenities easily available. All information needed for travel accessible

Date of experience: June 11, 2022
California
1 review
0 helpful votes
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None
June 11, 2022

Very easy process and I like that you offer Affirm

Date of experience: June 11, 2022
Florida
1 review
0 helpful votes
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Always an excellent experience
June 11, 2022

I have been using Cheapoair for about 10 years. Always excellent service and always been the lowest rates and best service around.! Thank you for the best service and deals around!

Date of experience: June 11, 2022
Illinois
1 review
0 helpful votes
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Scam Fraud. Company have not answer my calls for almost 3 weeks they keep changing my flights they scammer they abused me on the phone

Date of experience: June 10, 2022
CustomerService C. CheapOair Rep
over a year old

Let us know what the issue is, we show that you have not spoken with anyone since last year August You sure this is the right confirmation number?

California
1 review
0 helpful votes
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Terrible customer service
July 11, 2022

They scam people on ticket refunds, they offered only half the amount in credit for future ticket purchase, we booked tickets with one date but after checkout they gave us different dates, so we immediately called to cancel, we asked if they can fix the date but there wos no luck, and they only offered to apply credit for future use, terrible customer service

Date of experience: June 10, 2022
California
2 reviews
0 helpful votes
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Partially satisfied with process
July 10, 2022

Need a question answered on confirming seating... Ugh! Hard to get a person on the phone.
Not expecting to pay for my seat. Price of ticket even though it was suppose to be discounted was rather high. I am military and I could not find an option to enter this information and get the 10% discount applied. So many things in getting the flight were so time consuming and unclear.

Date of experience: June 10, 2022
Guatemala
1 review
0 helpful votes
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I think it's easy to use the web page, just choose the place, and dates to travel, and show a list of prices
and airlines company, and just only four steps and I can get my tickets.

Date of experience: June 10, 2022
Florida
1 review
0 helpful votes
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Great Service
June 10, 2022

My experience with CheapoAir have been amazing, i never have a problem and i have been using them for the past 10 years.

Date of experience: June 10, 2022
Poland
1 review
0 helpful votes
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Fly The Friendly Skies
June 10, 2022
Updated review

Continue the Great Job. The customer service was very helpful and very professional. They gave me different options to choose from. They explained all the details on my flight step by step even when they sent me my Itinerary to my email.

Date of experience: June 10, 2022

Outstanding keep up the Great Job
June 10, 2022
Previous review

Outstanding keep up the Great Job.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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Found cheaper fairs as against your promise of cheapest fair

Date of experience: June 10, 2022
Mexico
1 review
0 helpful votes
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Buying a one-way ticket
June 10, 2022

Good, but a little complicated due many pop-up windows offering hotels and rental cars in a one way flight.

Date of experience: June 9, 2022
Georgia
1 review
0 helpful votes
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Website is not user friendly
July 10, 2022
Updated review

Still trying to obtain a Boarding pass from online

Date of experience: June 9, 2022

Will let you know
June 8, 2022
Previous review

Will let you know

Date of experience: June 8, 2022
Colorado
1 review
0 helpful votes
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Judkins
June 9, 2022

Wonderful very easy to use, should only have to answer with one or two words

Date of experience: June 9, 2022
Peru
1 review
0 helpful votes
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No tengo numero de tickets
June 9, 2022

Gracias necesito ayuda para el cobro y emisión de tickets

Date of experience: June 9, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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