Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CheapOair

CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey stargrey stargrey stargrey stargrey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Adam V.
Unfollow Adam V.
Share Review
Report Review

Fast, easy, affordable
May 14, 2023

Fast, easy, affordable. Process was easy and quick

Date of experience: May 14, 2023
Japan
1 review
0 helpful votes
Follow Sandra K.
Unfollow Sandra K.
Share Review
Report Review

Convenient and easy to navigate
June 13, 2023
Updated review

Convenient and easy to navigate. Good deals. We have been booking with CheapOAir for years now and we haven't had any problems.

Date of experience: May 14, 2023

Convenient
May 14, 2023
Previous review

Convenient

Date of experience: May 14, 2023
Philippines
1 review
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Share Review
Report Review

I tried to get answers to my questions om checking in for my flight online. I talked to a computer for a while and then asked for an agent. I ended up waiting for more than 20 minutes waiting for an agent and gave up.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2023
Florida
1 review
0 helpful votes
Follow Rob S.
Unfollow Rob S.
Share Review
Report Review

So far things are going well with my booking surprisingly simple this time thank you for all your improvements.

Date of experience: May 13, 2023
Illinois
1 review
0 helpful votes
Follow Aaron W.
Unfollow Aaron W.
Share Review
Report Review

CheapOair keep doing the good job for people. We love you,

Date of experience: May 13, 2023
Albania
1 review
0 helpful votes
Follow Ryan B.
Unfollow Ryan B.
Share Review
Report Review

Efficient follow-up providing options for other services.

Date of experience: May 13, 2023

Saved info
May 13, 2023
Previous review

Saved info

Date of experience: May 13, 2023
Florida
1 review
0 helpful votes
Follow Rebecca G.
Unfollow Rebecca G.
Share Review
Report Review

Quick and easy!
May 13, 2023

Quick and easy! I've used Cheapo for several years now. Usually find just what I'm looking for quickly. Would like to have the option to upgrade from Basic Economy like in the past.

Date of experience: May 13, 2023
Virginia
1 review
0 helpful votes
Follow Brian C.
Unfollow Brian C.
Share Review
Report Review

It was a great experience
May 13, 2023

It was a great experience. Process easy and customer service very helpful and kind

Date of experience: May 12, 2023
Puerto Rico
1 review
0 helpful votes
Follow Brenda R.
Unfollow Brenda R.
Share Review
Report Review

Responsibility in notify
May 12, 2023

Responsibility in notify. Provide the adequate information for travel with minimum stress.

Date of experience: May 12, 2023
Pennsylvania
1 review
0 helpful votes
Follow Benjamin U.
Unfollow Benjamin U.
Share Review
Report Review

Great!
May 12, 2023

Great! The gentleman was very friendly and was very helpful with all the questions I had for him. I have booked a lot of flights with CheapOair and have been happy every time. I would recommend CheapOair to any one for all their booking needs.

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
Follow Peter Q.
Unfollow Peter Q.
Share Review
Report Review

ITs a bait and switch program
June 10, 2023

ITs a bait and switch program. Getting tired of that. Regulation is coming

Date of experience: May 11, 2023
Maryland
1 review
0 helpful votes
Follow Joe T.
Unfollow Joe T.
Share Review
Report Review

Very user friendly!
May 11, 2023

Very user friendly! This was very quick and simple!

Date of experience: May 11, 2023
Georgia
1 review
0 helpful votes
Follow Patrick O.
Unfollow Patrick O.
Share Review
Report Review

The experience was a good one
May 11, 2023
Updated review

The experience was a good one. They offered lots of great deals and options. Choosing was easy and the booking was quick and smooth! I will use them again.

Date of experience: May 11, 2023

Great deals
May 10, 2023
Previous review

Great deals

Date of experience: May 10, 2023
Florida
1 review
0 helpful votes
Follow Austin M.
Unfollow Austin M.
Share Review
Report Review

I have had a great experience using this site, very friendly

Date of experience: May 11, 2023
California
1 review
0 helpful votes
Follow Melissa J.
Unfollow Melissa J.
Share Review
Report Review

Site continually trying to get me to take extras wont let me book seats after taking payment and going round in circles!

Date of experience: May 10, 2023
California
1 review
0 helpful votes
Follow Angela M.
Unfollow Angela M.
Share Review
Report Review

I had picked the fare that you suggested twice When I clicked confirmed and book, it will say "the flight is not available". You gave me another flights which the price is higher and higher. The price was $200 higher when I finally booked. In addition, the promote code I entered MAY23 was not working. I also called and spoke with your staff twice and got disconnected. Non of the people called me back even thought I gave them my phone #.

Date of experience: May 10, 2023
Ohio
2 reviews
0 helpful votes
Follow Melissa J.
Unfollow Melissa J.
Share Review
Report Review

Easy to figure out flights
June 10, 2023
Updated review

Easy to figure out flights. I only wish the pop-up ads would stop.

Date of experience: May 10, 2023

Easy to figure out flights
May 11, 2023
Previous review

Easy to figure out flights

Date of experience: May 10, 2023
Nevada
1 review
0 helpful votes
Follow Virginia R.
Unfollow Virginia R.
Share Review
Report Review

Nice customer service by Gail and Keith by phone.

But, I did not like the changes on the long layover at Atlanta airport. I bought a non stop flight back and forth but Frontier did the itinerary changes to our flight.

Date of experience: May 10, 2023
Oregon
1 review
0 helpful votes
Follow Helen G.
Unfollow Helen G.
Share Review
Report Review

Everything is fine and no problem at all. It's easy and convenient to booked. They will response right away if there's some changes to my flight. Thank you very much for booking my flight. I appreciate it very much.

Date of experience: May 10, 2023
Turkiye
1 review
0 helpful votes
Follow Ronald L.
Unfollow Ronald L.
Share Review
Report Review

Taşakurle sagolin maerha taşakur merhaba taşakur
Sagoln

Date of experience: May 10, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
See all photos