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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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South Africa
1 review
0 helpful votes
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Good so far
June 22, 2023

Good so far. Only thing i dont know is if i have one checked in bag or not

Date of experience: June 21, 2023
Arizona
2 reviews
0 helpful votes
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Got the upgrade fast
June 22, 2023
Updated review

Got the upgrade fast. It took me hours to look for the best choice for travel, but the website is
Customer friendly.

Date of experience: June 21, 2023

I was able to peruse through many airlines and prices...
June 22, 2023
Previous review

I was able to peruse through many airlines and prices and itineraries.

Date of experience: June 21, 2023
Qatar
1 review
0 helpful votes
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Great experience with you guys easy payment I think it doesn't take a long time to book the ticket

Date of experience: June 21, 2023
Ohio
1 review
0 helpful votes
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I got cut off on call with first agent. When I called back and booked with second agent, price was $100 more. Oh well. Whole system is confusing. OBTW first agent had my birthday wrong but for some reason couldn't correct it.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 21, 2023
Colorado
2 reviews
0 helpful votes
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It was quick and easy
June 21, 2023

It was quick and easy. It was also easy to negative and the loan was approved quickly.

Date of experience: June 21, 2023
California
1 review
0 helpful votes
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I have used this website for years now, it is always more convenient to book through this website, and the prices are always reasonable compared to other sites.

Date of experience: June 21, 2023
Georgia
1 review
0 helpful votes
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Easy to go, Price is better then other airlines. Booking is faster.

Date of experience: June 21, 2023
Pennsylvania
1 review
0 helpful votes
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So far so good, Have used before successfully so no worries

Date of experience: June 21, 2023
Texas
1 review
0 helpful votes
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It was very easy booking my flight! Thank you I had no problems booking my flight.

Date of experience: June 21, 2023
Philippines
1 review
0 helpful votes
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Ok, i would love to recommend this to a friend or family member.

Date of experience: June 21, 2023

I still did not received my e-ticket
June 21, 2023
Previous review

I still did not received my e-ticket

Date of experience: June 21, 2023
Kentucky
1 review
0 helpful votes
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Very easy to book and good prices and connections.

Date of experience: June 20, 2023
Texas
1 review
0 helpful votes
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Have used many times, always the best option for travel

Date of experience: June 20, 2023
Missouri
1 review
1 helpful vote
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CheapOair SCAMMED US- DO NOT USE!
CheapOair scammed us. We were working through their website, waiting for the price and exact time confirmation screen...that only appeared after apparent purchase. We couldn't use the time they chose and tried to cancel immediately, but they said "sorry, no cancellations". After research, found out CheapOair doesn't even have to pay the airline if tickets are not used. ABSOLUTE SCAMMERS, DON'T EVEN BE TEMPTED TO USE!

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 19, 2023
CustomerService C. CheapOair Rep
over a year old

Customer has been contacted.

North Carolina
1 review
0 helpful votes
Follow Brian J.
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Quick and easy, very good prices and found the exact dates needed.

Date of experience: June 19, 2023
Philippines
1 review
0 helpful votes
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User friendly website
July 19, 2023
Updated review

User friendly website. Keep it up.you guys are very helpful.

Date of experience: June 19, 2023

User friendly website
June 19, 2023
Previous review

User friendly website. Keep it up.

Date of experience: June 19, 2023
BO
1 review
0 helpful votes
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Es una buena empresa de venta de pasajes por internet

Date of experience: June 19, 2023
Colorado
1 review
0 helpful votes
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More choices, lower prices
June 19, 2023

More choices, lower prices. Booking online was easy and convenient.

Date of experience: June 19, 2023
Philippines
1 review
0 helpful votes
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Good service experience
June 19, 2023

Good service experience. I will purchase tickets again. Thank you for your servuces. I will tell my friends to also purchase theur ticketsbin your website.

Date of experience: June 19, 2023
Pennsylvania
1 review
0 helpful votes
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I was asked to use my password for some things. I don't recall having a password with you. Do I simply put in a password of my own?

Date of experience: June 19, 2023
Illinois
1 review
0 helpful votes
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Once again I buy a ticket through this agency, I am...
June 19, 2023
Updated review

Once again I buy a ticket through this agency, I am very pleased with the service and services, and good offers. Yesterday agent Kuirk helped me very much in finalizing my transaction!
Excellent service-thank you!

Date of experience: June 19, 2023

Excellent work!
June 19, 2023
Previous review

Excellent work!

Date of experience: June 18, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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