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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Arkansas
2 reviews
0 helpful votes
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First time my new credit card was declined. Second attempt worked.

Date of experience: October 6, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We apperciate you taking the time.

New York
1 review
0 helpful votes
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The best...
October 6, 2023

The best... I truthfully all the time cheapoair……
This agency is the best forever.

Date of experience: October 5, 2023
Illinois
1 review
0 helpful votes
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I used to travel with CheapOair they are very reliable

Date of experience: October 5, 2023
New York
1 review
0 helpful votes
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Every question answered
October 5, 2023

Every question answered. Very good. The experience was pleasant

Date of experience: October 5, 2023
Washington
1 review
0 helpful votes
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They always have good pricess and i d9nt have much to say they do it all for me and flexible dates aswell as when u need to cancell or make a mistake

Date of experience: October 5, 2023
Israel
1 review
0 helpful votes
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Great service by Christina, your chat-agent. Christina helped me complete my reservation in a very professional and kind way.

Date of experience: October 5, 2023
South Africa
1 review
0 helpful votes
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Quick efficient and successful
October 5, 2023

Quick efficient and successful. What more could one want?
Hope the flight is the same!

Date of experience: October 5, 2023
Washington
1 review
0 helpful votes
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Continue to do the good job, I found the whole process...
October 5, 2023
Updated review

Continue to do the good job, I found the whole process very much easier, it always gives me the courage to continue doing business with you guys.

Date of experience: October 5, 2023

Continue to do the good job, I found the whole process...
September 14, 2023
Previous review

Continue to do the good job, I found the whole process very much easier

Date of experience: September 14, 2023
New Jersey
1 review
0 helpful votes
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An affordable flights & traveling times a return customer
October 5, 2023
Updated review

An affordable flights & traveling times a return customer

Date of experience: October 5, 2023

An affordable flights & traveling time
September 30, 2023
Previous review

An affordable flights & traveling time

Date of experience: September 30, 2023
Peru
1 review
0 helpful votes
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Es the BEST, I travelint many time, a diferents country.I recomend this company cheapoair.com thanks.

Date of experience: October 4, 2023
Texas
1 review
0 helpful votes
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So fast
October 5, 2023

So fast. It is awesome. I will recommend you any day.

Date of experience: October 4, 2023
Saint Lucia
1 review
0 helpful votes
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I was successfully able to book my flight. However, my credit card has been declined for the flight insurance aspect. I am trying to call the above number *******933 and my call is declining.

Date of experience: October 4, 2023
Georgia
1 review
0 helpful votes
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Easy to do on the site
October 4, 2023

Easy to do on the site. Very informative. Customer service is good, when you have questions to be answered.

Date of experience: October 4, 2023
Texas
2 reviews
0 helpful votes
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The website was easy to use
October 4, 2023

The website was easy to use. I'll probably use CheapOAir more often.

Date of experience: October 4, 2023
Texas
1 review
0 helpful votes
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I choose cheap O air because it has really cheap flights that fits my budget and it's quick and easy. Thank you

Date of experience: October 4, 2023
North Carolina
1 review
0 helpful votes
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Impressed!
October 4, 2023

Impressed! Very quick to update customer when flights change.

Date of experience: October 4, 2023
Spain
1 review
0 helpful votes
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Flight changed
November 3, 2023

I received an email the day before stating that my flight was on time (9:25am). The Cheapoair app also stated that the flight was at 9:25 am. However my flight was chaotic 2pm with no notice. Do not book with Cheapoair

Date of experience: October 4, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed.

Michigan
1 review
0 helpful votes
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Awesome thanks I love The payment options.and set up.easy to navigate.

Date of experience: October 3, 2023
Mexico
1 review
0 helpful votes
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Good experience
October 2, 2023

Good experience. Fast service. Efficient people on the phone. Got the help I needed.

Date of experience: October 2, 2023
Turkiye
1 review
0 helpful votes
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I feel comfortable whlie booking and the booking was very easy for me. Also prices of flights are really cheap.

Date of experience: October 2, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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