Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
First time my new credit card was declined. Second attempt worked.
The best... I truthfully all the time cheapoair……
This agency is the best forever.
I used to travel with CheapOair they are very reliable
Every question answered. Very good. The experience was pleasant
They always have good pricess and i d9nt have much to say they do it all for me and flexible dates aswell as when u need to cancell or make a mistake
Great service by Christina, your chat-agent. Christina helped me complete my reservation in a very professional and kind way.
Quick efficient and successful. What more could one want?
Hope the flight is the same!
Continue to do the good job, I found the whole process very much easier, it always gives me the courage to continue doing business with you guys.
Continue to do the good job, I found the whole process very much easier
An affordable flights & traveling times a return customer
An affordable flights & traveling time
Es the BEST, I travelint many time, a diferents country.I recomend this company cheapoair.com thanks.
I was successfully able to book my flight. However, my credit card has been declined for the flight insurance aspect. I am trying to call the above number *******933 and my call is declining.
Easy to do on the site. Very informative. Customer service is good, when you have questions to be answered.
The website was easy to use. I'll probably use CheapOAir more often.
I choose cheap O air because it has really cheap flights that fits my budget and it's quick and easy. Thank you
Impressed! Very quick to update customer when flights change.
I received an email the day before stating that my flight was on time (9:25am). The Cheapoair app also stated that the flight was at 9:25 am. However my flight was chaotic 2pm with no notice. Do not book with Cheapoair
This is being reviewed.
Awesome thanks I love The payment options.and set up.easy to navigate.
Good experience. Fast service. Efficient people on the phone. Got the help I needed.
I feel comfortable whlie booking and the booking was very easy for me. Also prices of flights are really cheap.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for your feedback. We apperciate you taking the time.