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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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California
2 reviews
0 helpful votes
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Easy booking I like that the price they show is the actual price no hidden fees and more taxes after.

Date of experience: November 29, 2023
Texas
1 review
0 helpful votes
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I didn't see $50.00 off on apply new credit card from you?

Date of experience: November 29, 2023
South Carolina
1 review
0 helpful votes
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Great prices and used before I would book with again
November 29, 2023
Updated review

Great prices and used before I would book with again.

Date of experience: November 29, 2023

Amazing prices
November 29, 2023
Previous review

Amazing prices

Date of experience: November 29, 2023
Texas
1 review
0 helpful votes
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No problem making the booking
November 29, 2023

No problem making the booking. Wanted to use an older gift card but gave me no options.

Date of experience: November 29, 2023
Guatemala
1 review
0 helpful votes
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Fair price, fast booking, everything satisfactory!

Date of experience: November 29, 2023
California
1 review
0 helpful votes
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Very good service and I would like to use them for all my traveling very good hospitality and great service

Date of experience: November 29, 2023
Texas
1 review
0 helpful votes
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First time using this platform will see how smooth it goes

Date of experience: November 28, 2023
Illinois
1 review
0 helpful votes
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Not happy that the price changed while I was booking.

Date of experience: November 28, 2023
Costa Rica
1 review
0 helpful votes
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Excelente precios el día de hoy anteriormente ya e viajado con ellos

Date of experience: November 28, 2023
Washington
1 review
0 helpful votes
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Ist good to buy ticket when I want to travel Usa.Viet nam..

Date of experience: November 28, 2023
District of Columbia
1 review
0 helpful votes
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Easy site...
November 29, 2023

Easy site...but just a bit stressful when you finally pick your best option and it says its not avail after you put in your details to book...and having to review all the other options to pick the next / closest one. Wish it wasn't showing what is not available.

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
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We booked a car rental with cheapOair and when we arrived in Cancun the car rental that cheapOair sold to us ask for more money to be able to drive away from the airport. It was 9:30 at night we did not get out of their till midnight, the additional money they were requesting for us to receive the car we had already paid for went from 2500 to 1000 american more. Then on top of that they wanted an additional 650 as a hold for possible accidents. The price kept shifting until we finally had to walk away with no car. CheapOair did not help in anyway and said they would review in 3 to 5 days. After the 5 days they said they would not refund our money for the car we did not use. We ended up having to hire another car. There was zero customer service and i would never recommend using cheapOair. In addition, Hertz is known to scam people in mexico when they come to pick up their car, do a web search! Shame on CheapOair for being in partnership with this company! Oh and don't trust cheapOair reviews they only post the postive ones. I will say that the flights we booked with them were great!

Date of experience: November 28, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed.

Louisiana
1 review
0 helpful votes
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Every flight/ connection was on time!
November 29, 2023

Every flight/ connection was on time! No problems at all.

Date of experience: November 28, 2023
Maine
1 review
0 helpful votes
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Good Deal quick check out all around good experience

Date of experience: November 28, 2023
California
1 review
0 helpful votes
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Todo chevere, rápido información clara y precisa todo muy bien Gracias por la ayuda

Date of experience: November 28, 2023
Australia
3 reviews
0 helpful votes
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Very good!
November 28, 2023

Very good! Easy to book my flights! And I get to go to Singapore as well!?

Date of experience: November 28, 2023
Washington
1 review
0 helpful votes
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User friendly which makes it easy to book flights without a third party.

Date of experience: November 28, 2023
Virginia
1 review
0 helpful votes
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CheapOair is Quick and easy to use
November 28, 2023

CheapOair is Quick and easy to use. The pricing and payment options are especially welcome around busy travel dates/holidays. Will use often for future travel needs.

Date of experience: November 28, 2023
AE
1 review
0 helpful votes
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Its easy, quick and flexible
November 28, 2023

Its easy, quick and flexible

The research was fast availability and flexibility of options,quick reply on the booking confirmation

Date of experience: November 28, 2023
TT
1 review
0 helpful votes
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Did my booking without problems. I will continue to use CheapOair for my future bookings.

Date of experience: November 28, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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