On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I did contact the customer service by email but no response. Thank you.
Outstanding and I was happy with the choices I had from your site
My experience is been good so far. No issues with service
Great with my situation. I needed to get to my destination. I was having trouble finding a flight.
Travelling international, we found great price. Easy to book, price was great!
The navigation through the website was awesome and I found a great flight for an exceptional price in 15 minutes
Too many upsell interruptions during check out process. I just wanted to buy the ticket, and it took longer than it should have because of all the screens that tried to upsell me. Putting those upsells at the end with links for trip insurance, car, hotel, ect would make the process of actually buying the ticket smoother
Great fast and easy to book ticket on CheapOair.com
It sure would be great if the airlines could be more competitive.
So far done very well
The customer service team has given me detailed instructions
Seems to be working. Not sure about seat selection. I think I was only able to pick 2 seats, yet I'm on 3 flights.
The airlines kept me informed and the representative was very professional and patient.
It's great simple easy. Very easy to use. And not time consuming.
Very satisfied with the customer service assistance in booking my flight
Very easy to buy, it was easy to buy. I'm waiting for my ticket.
Very diligent and professional. Attended very fast my requests which were a few during the weeks before my trip. Very thorough and efficient.
Loving it so far! It has saved us money 2 trips in a row on rental cars. Would definitely recommend to anyone!
Ok for emergency preparedness had to go from TX to AZ funeral then from AZ to Colorado to lay my GREAT GRANDSON TO REST TY
Quick and easy most definitely, straight to the point with finding cheap flights
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members