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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Nice very easy and quick, would recommend to everyone
User friendly with reminders on possible mistakes or options.
A bit confusing. I am seeing a $647.67 charge that I do not understand. I am supposed to get a call by tomorrow with some information.
Great Savings Easy to use app and excellent customer service too
Quick and simple. No issues with finding and using the app. Pleased with overall options.
Was helped but sometimes the assists need to read what is being asked - seem not to understand the request until you repeat it! Frustrating
Informative patient and polite. The rep answered with no waiting and handled all of our needs
It's been great purchasing my tickets for my sister and i birthday trip to Cancun Mexico in July. Thanks for safe and easy process.
Took some time modifying my date and airport trip but they got me some hooked up
Excellent service received. Good thing they you can call for support if need be.
It was easy enjoyable and will recommend. Easy to get around user friendly. Told my family
Genial y rápido, todo muy fácil y comprensible, gracias
Very convenient on line and prices are reasonable.
I had no problem choosing my flight and the support help was great, he explains all I needed to know.
Flights are just so expensive these days. But i found some decent tickets last minute.
My agent Sylvester was patient and professional and helped me.
Representative listened and provided excellent support
Superb o Excellent! The Chat Assist made the booking easier & destressing. It made me jumped on to booked it on the spot leading to what I wanted.
Chat Assist Rocks! Keep up the good work.
Best service I've had ever had easy to get the ticket and finding the flight great website
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members