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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Easier than dealing directly with Airlines which saves me time and money with useful advice.
I feel that charging for notifications on flight Information is ridiculous. That should be provided just like the airlines do. After paying over $700.for a.ticket, I am truly disappointed in cheapoair.
Everything seems great, even with the car rental at great prices
I am just kidding about I was worried I would have to sell a kidney to visit my kids! I liked the interface I was confuse by the offer of a different date but I figured out at the end and if it meeans saving, well it was a nice way to do it at the end I saved 100+ and to fly 24 hours later.
Easy to book, lots of choice, but my credit card showed multiple pending transactions from your organisation for similar amounts to that of my original purchase. Were they necessary? Because they caused a great amount of stress and worry that I had been scammed.
They are the best brand everytime for what they do with their people and they take care of them all the time.
I feel very comfortable to search and book though cheapair.com.
Thanks for always providing great service. That's why I continue to be a loyal customer.
Excellent services. Very patient on customers. Price is good.
I am fan of Cheapoair, It take no time review choose and make my reservation. I always book my flights with Cheapoair be it domestic or international.
Thankyou Cheapoair
Greatgreatgreatgreatgreatgreatgreatgreatgreatgreat
Easy and understandable to navigate. Would recommend to others.
******* and good and excellent no one like this travel seat I agree
We had a death in the family and would have liked to reschedule. Unfortunately we would have lost all of our money. Not happy
Fairly easy to book online price is reasonable easy access to website
Easy and convenient and the search was easy and I enjoy bests
Experience was Good, Experience was Good, Experience was Good, Experience was Good, Experience was Good, Experience was Good, Experience was Good,
Excellent on online services delivery 24/7 and reliability on the date of travel choose.
Easy and accurate. Always delivering the service and pricing to your budget.
Easy to book and customer service was very helpful when I needed it.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

