We booked flights through CheapOair and even paid for travel insurance believing it would protect us if an unexpected life situation occurred. Unfortunately, our circumstances changed in the most difficult way possible. My sister is terminally ill and has been given only 30–60 days to live. The flight we had booked happened to fall directly on her birthday, and I simply could not justify being away traveling when there is a very real possibility that it could be the last birthday she ever has. We made the decision to cancel our travel so that we could remain with family during this extremely difficult time. What followed has been one of the most frustrating and exhausting customer service experiences we have ever dealt with. For the past several days we have spent hours on the phone being bounced back and forth between CheapOair, the airline, and the insurance company. The airline tells us we must deal with the third-party agency that sold the ticket. CheapOair tells us to call the insurance company. The insurance company then sends us back to the airline or CheapOair again. This cycle repeated itself for three to four straight days with no one willing to actually take responsibility for resolving the issue. Every call ends with the same scripted responses and no real effort to help. The most upsetting part of this entire experience is that the only solution we have repeatedly been offered is that we must provide medical records from my dying sister in order to receive any consideration for a claim or credit. I will never ask a terminally ill family member to produce private medical documentation simply so we can recover the cost of a cancelled flight. It is unreasonable, insensitive, and frankly inhumane to expect a family to chase down medical records while dealing with the emotional reality of a loved one nearing the end of their life. What makes this even more frustrating is that we are not even demanding a full refund. We simply asked for a reasonable credit that could be used toward future travel once our lives settle down after this incredibly difficult period. Instead of compassion or flexibility, we have been met with rigid policies, repeated scripted answers, and a complete lack of understanding for what families go through when someone they love is dying. Travel insurance is supposed to provide peace of mind when life takes an unexpected turn. In this case it has provided nothing but stress, frustration, and hours of being sent in circles between companies that all seem unwilling to help. The entire situation has felt like a system designed to exhaust customers rather than support them when they actually need help. We have already filed a complaint with the Better Business Bureau and escalated the issue to CheapOair's corporate offices because normal customer service channels have not provided any meaningful resolution. We are still hopeful that someone in a position of authority within the company will review this situation with basic compassion and fairness and provide a reasonable solution such as a future travel credit. Until then, our experience with CheapOair has been extremely disappointing and one that we would not wish on anyone dealing with a serious family crisis.
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CheapOair Reviews Summary
Positive Highlights
- Offers competitive prices on flights and travel packages.
- Booking process is simple and easy to use.
- Has been a reliable service for many long-term users.
Negative Highlights
- Customer service is often unresponsive and unhelpful when issues arise.
- Refunds are frequently delayed or denied, even for airline-canceled flights.
- Travel insurance sold through the site may not provide the expected coverage.
Most commonly discussed topics
The most helpful reviews behind these summaries
Cheapoair & KLM – Horrible Experience, Avoid at All Costs! I booked a KLM flight through Cheapoair and it has been a nightmare: My flight was cancelled and I have still not been refunded. Every time I contact them, I just get excuses. I was forced to buy travel insurance through Cheapoair, which is a scam. The insurer doesn't process claims directly – they send you in circles with endless phone calls and no real help. My luggage was lost and even then, no compensation was provided. Both Cheapoair and KLM keep passing the blame instead of solving the issue. This feels like a setup designed to frustrate customers so they give up on their claims. I strongly warn others – do not book with Cheapoair or rely on their insurance partner. You risk losing your money, your time, and your peace of mind.
I have been a user of your service for a very long time (over 15 years). It's been great -- simple and easy to use. This time, I was very disappointed by your service. My flights got cancelled twice this year. The first time, you guys managed it perfectly. You proactively contacted me and helped me resolve the issue and fully refunded the cost. But the second time, it was below any critique. First of all, it took me about a week to actually get someone to respond to me in the Chat to resolve this issue. Second, you refund me for ticket costs but don't refund me the cost of seat selection. That is just ridiculous to be honest. Not refunding for seat selection for a cancelled flight...
I have been using CheapoAir for over 10 years and was satisfied with their prices and service. I recently booked a flight from San Diego to Bangkok. I paid an extra $1000 to fly Premium economy. I went to reserve my seats on the internet and there were none available in Premium economy. All the seats were economy. I did see a couple seats available but they wanted $65 extra. It takes 6 different flights to get there and back. I called customer service and he said he could book me into premium economy seats for an extra $280. When I complained, he said I didn't pay for "real" premium economy. I got the premium economy that allows me to cancel flights with no cancellation fees. I explained everyone knows what premium economy is. You pay double for wider seats and more leg room. He said it wasn't CheapoAirs fault, it was the airlines. They have lost my future business.
Pretty easy but we are both elderly and I am Disabled, as it is hard for me to walk, and I did not get a discount for that. I thought it would be a little cheaper as I normally fly Alaska but decided to try your airline, but Alaska was $45 cheaper. I still may go with them, it's a possibility. As for now I think I will go with your airline. Thank you very much.
Fast, reliable, professional and a very decent price. Thank You!
Easy, fast, and amazing!
How awesome can it get? Thank you
Thank you, I am actually returning from a bad experience during the pandemic I booked a fly and was not happy with the services but, the last 2two reservation have made me almost forgot about that experience
A happy client
Always have good luck booking through CheapOair. Won't go anywhere else to book my flights.
Awesome website and service. I began using this website by the recommendation of a friend and now I book all my flights with this website.
In November 18th, 2021, I bought a ticket on Cheapoair.com to fly with American Airlines from New York to Bangkok. I paid using Paypal. Hours later I received an email saying my Paypal was denied, something untrue once the full payment was already on hold at my Paypal an at my credit card. I called Cheapoair, and after a long time, they finally told me the problem was that the company (American Airlines) didn't accept Paypal. They told me to go online again and enter my credit card number directly. I unfortunately did it.
They then charged my credit card for the ticket AGAIN. Hours later I received another email saying the flight wasn't available anymore and offering another flight with Turkish Airlines. I NEVER accepted this option. Nonetheless, they charged me AGAIN for this ticket. It took me hours on the phone with many different people on Cheapoair.com, with no reasonable explanation on why I was charged for something I never accepted and for they to finally tell me the money would be reimbursed.
It has been almost two months and the reimbursement wasn't received till now. The two charges for American Airlines, put on hold on my credit card, were released after almost a month, but the charge for the Turkish Airlines ticket wasn't received till now. Cheapoair told me it would be no more than 14 days and almost 2 months have passed.
They clearly asked me for my credit card number to be able to charge me directly for whatever, as they did. They put you on a lot of stress in order for you to try to solve the problems they created. I spent hours on the phone! They keep transfer you to other people and you have to tell the story all over again. Cheapoair.com robbed me, taking my money for something I never bought or accepted.
Terrible experience, I am overly charged. Difficult to understand Indian accent,
Good deals on flights and a reasonable price. Its not that you're going to break the bank. However I would like to have a better way of getting more points.
In the past I do not have any problem when I booking with cheapOair, accepted with Hotel around April last year I call to checked in Hotel Ontario Airport Ca. Hotel can not find my name that hotel, so I lost the money I have to checked in somewhere else that my first experience.
I can't get ahold of you I tried your chat was disconnected after over an hour wait tried phone got disconnected after an hour wait, what kind of service is this? I need to know if the flight insurance I requested went through or not
Outstanding. Very Great so far. Thank you! Had family issues out in Washington State and getting tickets to and from were outstanding.
Outstanding so far.
The worst of the worst. I booked a flight for my gf and it got cancelled due to the covid lockdown. While cancelling they offered us a refund or a credit, which they said can be used in any airlines, if we go through cheapoair. But, 6 months later, when we wanted to book the ticket again, they changed thier conditions and did not allow me to use the credit. I had to spend around 1 hour every day for the whole week and still did not get the credit or refund. I talked even with the supervisors, but there wasn't any use at all. I made the agents to mail the supervisors or managers to call me back as there was not any progress on the issue, but guess what happened. Yeah, you're right, no response at all. I suggested this website for my gf, but i will never do that mistake to anyone.
It was easy to book good but I want to pay for bags n it won't let me
I always like to use Cheapoair because it is easy to use -- no hassle.
Good Customer Service. Alexia was very help full. She helped me to find the best rate.
This is the first flight ill ever be taking in my life. The setup to book this flight was beyond easy and appreciate very much for the easy prompts
Nice prices! And easy booking. I had recerverd several times and happy to do it.
I tried to book a flight from Vancouver to Toronto on cheapoair. The website gave a result to fly from Vancouver to Toronto but also the results to fly from Vancouver to Kitchener. It did not clearly State Vancouver To Kitchner, it only had the airport codes. I booked a flight based on my search result and booked a flight to Kitchener instead. A few hours later I checked my email confirmation and noticed that I booked a flight to Kitchener and when I called in I got hung up on three times after waiting an hour. The fourth time I finally got through to someone and he put me on hold and said he was going to transfer me over to someone and hung up on me as well but when I asked for a credit. Worst customer service ever. I had to call the airline to cancel my flight and they charged me a total of $240 and credit me back the difference. When cheapo air could've done it for me without any cost because it was their fault on their website. The website is very misleading and deceiving and does not clearly state what you're booking even though your search results are different.
Worst customer service ever will not ever book on cheapo air again worst website layout.
Muy rapido, seguro y confiable, me siento muy bien atendida y tranquila de saber que viajare en una buena aerolinea
