CheapFavorShopReviews 65

This has been the worst online experience. I ordered 70 mason jars on March 5th for an event in May. At the end of March I only received 53. I called numerous times, left voicemails, left emails and finally I was able to reach someone on the phone. I was informed that my "package got split up" and that the other part got "sent back to the warehouse" which I learned later was a lie. I was supposed to receive those "lost" pieces a week and a half later and after two weeks I still didn't receive them. I even contacted them asking for a tracking number which I never received. I called more than 10 times in one day and never reached anyone and no one returned my calls. I finally got an email saying they had to replace my items and that they would be arriving April 27. I never got them. I left more messages and I haven't gotten my jars and I haven't gotten a refund. I ordered them well in advance, paid the full amount and am very discouraged. This company is all-around awful. Whatever you do, DO NOT ORDER FROM THIS COMPANY!

I must admit, I was skeptical after reading many negative reviews. However, I took a chance as they do offer the lowest prices. Yes, they do not answer their phone. Yes, they take their sweet time to answer emails.
Fortunately, our wedding is in September, so if these didn't work out, I still had time to go to plan B. Well, even a blind squirrel can find an acorn! I submitted my order a month ago for 15 oz wine glasses and it arrived yesterday with no breakage. Also, they engraved our own artwork (map of Block Island) which I uploaded and they came out better than I expected. So, for every bad story, there is a good one. Hope this helps any future buyers out there.

It appears that I am not the only one telling this story. Here's mine: When I had not received an email with a tracking number for shipping approximately 1 week after the ship date I was told my order would ship when I placed my order, I sent and email. The response was that an email was sent informing me that one of their printers was down and that I would need to either pay for engraving or pay to have my order expedited. When I explained that I had NEVER received an email informing me of their printer situation, that my wedding was coming up in 2 weeks and that if it was impossible for me to receive my order 2 days prior to my wedding to please cancel my order. I was told that my order would be shipped in time. IT WAS NOT SHIPPED IN TIME. In fact, they still had not processed my order 2 days after my wedding. Then, it took and additional 2 weeks to receive an refund for my order.

DO NOT ORDER FROM THIS COMPANY- - Placed an order for 110 stemless wine glasses on January 23 - was promised deliver of them for February 28. Reached out to them from 2/28 - 3/2 and finally received an email on March 2 and they said there was an issue and they were going to be shipped on March 3 and be delivered by March 9. Today is March 9 and the glasses are no where in sight. My 50th birthday party is on Saturday and looking at these other reviews I have no faith that they will be here and just disputed the charges on my credit card. I have left several voicemail messages and sent several emails and have not heard back from anyone since March 2. EXTREMELY POOR CUSTOMER SERVICE - DO NOT USE THIS COMPANY - GO ELSEWHERE! If I saw these reviews before I would never have placed the order - - - TRUST ME - THE PRICES ARE TRULY TOO GOOD TO BE TRUE! DO NOT ORDER FROM THIS COMPANY!

Order will not ship! You will get a confirmation of purchase and they will send you an email to approve the design. You will contact them for a tracking #, they will email you and let you know that you order hasn't shipped yet (even though it should have) and once it ships you will get a confirmation #. Your date will soon be approaching and you will email them without getting a response. Then you will scramble to find a replacement favor. Then you will contact your credit card company to dispute the purchase. If at some point it does ship and you receive it after the date needed... you will refuse delivery. If you don't believe me check the better business website... Rating is an F. Sorry I didn't check before ordering.

I will use this company for all of my future parties. My shipment arrived in the schedule 7 days, packed and shipped professionally. Nothing was broken or chipped. A representative called me within 24 hours of my call. I am not sure why there are negative statements but my experience has been great!

Tried 6 times for last two days to talk to someone about an order I wanted to place. Never got to talk to anyone. I Left messages to call me about placing an order on 4 of six attempts. After this frustration I then decided to look over some reviews on this company and am I glad I did! I will NOT be placing my order for 250 engraved wine glasses with this company. With the negative feedback I have read, this company should just just pack up and close shop. It is doing no one any good with its horribly poor and severely lacking customer service! I realize i am better off than so many others who ended up having to deal with the poor service of Cheap Favor! I will spread the negative word on this company.

I purchased a couple personalized wine glasses for my bridesmaids of my wedding coming up in October. I was so excited to receive these glasses for my girls. I had waited a couple days to ask about tracking, because the receipt I received in my email inbox said to respond to it to receive updates and tracking on my order.
I sent my email, and a couple days later I received an email that my order has been processed and was ready to ship and that I would receive tracking when they receive it. This messaged was sent to me Monday, Jan 16th. So I waited a couple days, thinking I was going to get my stuff since it WAS ready to ship.
Turns out, I never received any tracking for this order. I emailed again to the support service and asked if they had tracking for this yet. Didn't hear back from them, and after a week of waiting I was getting impatient.
I called the "customer service number" they have posted on their site, and left a voice mail, because no one answered the phone. I was disappointed that I waited another couple days and still no feedback on my shipment.
Called again and asked about where my stuff was, of coarse yet again I never got ahold of anyone, and I was calling at 2 o clock in the afternoon on my lunch break mind you, so it's not like they were closed in the middle of the day. Was sent to voicemail twice and left a nasty voicemail about why I have yet to hear back from them and where my things were.
After I got off the phone I sent yet another email to the support group, requesting a response immediately, and that I was not happy. A woman named Claire, who had originally told me my stuff was going to ship on the 16th responded back to me apologizing about the delay, and sent me my tracking number.
Now not only was I not impressed on the delay, but the shipping for these TWO items was outrageous. I had to pay 50 some dollars for 2 glasses that were already costing me 14 dollars and some cents. I had ordered a couple engraved Zippo lighters for our groomsman that took a third of the time to receive, and I ordered these two products on the same day.
I sent an email to the company stating I will NEVER be buying from their company again. I also let them know I am also with an online business and we never treat our customers like this. We respond to emails and voicemails that day. Not 2 weeks later.
Good luck to those of u that do shop with this company.

I ordered personalized wine glasses and needed them fast so I paid for Rush shipping. I was worried because I didn't get any kind of confirmation. I called a million times (no one answers, just goes to voicemail). I email and submit the online contact form. Then about 4 days later Claire emails me back that my order is ready to be shipped and will arrive the day before my party. That they will send a tracking number once it's out. Well that day came and no tracking had ever gone out and my glasses were never shipped. Thank God it was just a fun little party with my neighbors and not a wedding or major birthday or something like like. 2 hours before my party I emailed and demanded a full refund since I knew they never even shipped my glasses. So I got my money back thank God but not a sorry or we messed up or anything. Just an email confirmation of my refund. So maybe if you have a year in advance they may work out but if you need anything within the month run away! The most stressful experience I've ever had. They probably won't be in business for long.

The worst company I have ever dealt with. I ordered custom glasses with black writing. I received glasses with purple writing! I contacted the company via email after calling them for 2 days and getting no answer. They assured me the problem would be corrected and I would get a whole new order of black glasses. I received my order today and guess what?! A whole set of purple glasses and my wedding is in 3 weeks. I have never dealt with such an incompentent company
I am disgusted. DO NOT ORDER FROM THIS COMPANY! THERE ARE PLENTY OF REPUTABLE PLACES TO CHOOSE FROM. STAY AWAY FROM THIS COMPANY THEY ARE HORRIBLE!

While the product was mostly nice (we received a couple glass coasters that were chipped) and looked the way it was supposed to. I am not frustrated with the quality, as I was actually expecting much worse for the price. However, actually receiving the product we ordered has been an awful experience. It has taken over a month to receive our order, and when it finally shipped (after two inquiries to customer service), we only received a quarter of the product we had paid for. Customer service has been slow to respond and slow to take action. Extremely disappointed and frustrated.

When I ordered I was given a 9/7 delivery date... I called 3weeks later after not receiving a response to my request for a tracking number. I was guaranteed that the order had been processed and would be going out the next day. After not receiving a tracking number, I contacted them and got one only to find out that a shipping label had been printed minutes after my request and my order would go out that day... this was 9/6... my wedding is Saturday and was told I would receive my product on Friday... I will be where I'm getting married on Friday... over an hour away and have to figure out how to get it and put it all together in between appointments and picking up family from the airport... the person I spoke with made no attempt to help me or make up for the situation and absolutely no empathy for my situation just to have her repeat what I already knew... that they would not be arriving when I expected. In this day of technology there is no reason that they couldn't have contacted ups to have them overnighted! Which is what I will be doing. I'm panicked and upset... and no I'm not employed with any competitors as some reviews have indicated... as a matter of fact if you look at the dates it seems that the positive reviews are posted on the same day as the negative reviews... so I'm thinking this company writes reviews to keep their ratings from falling. Hopefully reading this review will save you from t h e stress I am experiencing right now... I'm scared to see the condition of my product! I'll amend my review and let you know.

Very poor customer service! With the sample I ordered, I also ordered the gift box. It was sent with a white ribbon. After telling me no other colors were available, I ordered them thinking I would get what came with the sample. I received the order with no ribbon at all. After reaching out to them, they shipped me silver ribbons! So now, I contact them again. Their answer was that the white was no longer available and they could not help me. When I explained my frustration that I was sent a sample with white ribbon and expected to have it they said "Unfortunately, the item you purchased does not automatically come with ribbon. We send out the ribbon as a gratis. It is the customer's option to use the free ribbon." I definitely got ripped off! Ribbons expensive and now I have to purchase this on my own.
WOULD NOT RECOMMEND!

I'm not sure who writes these reviews unless its a competitor. I was terrified after reading them so I called the company and spoke with a representative.
After speaking with them I decided to go ahead and order my stemless wine glasses for my wedding. The communication was perfect. I received updates and email confirmations. I even received an email to let me know my glasses would be delayed a few days. The customer service was exceptional and my glasses arrived by the day promised, on time! I ordered 110 glasses, all arrived safe and even a few extras were included. Not one glass was broken or damaged, They are perfect! I couldn't be happier with my decision to order. Do not listen to these negative reviews. Order at least 6 weeks in advance of your event and you will not be disappointed! Excellent product and customer service. I would definitely recommend to anyone who is wanting a quality product at a good price!

We are inherently nervous when planning a wedding, especially in my case where the 1st plan went wrong 3 weeks before the wedding! I ordered 80 personalized wine glasses from CheapFavorShop, paid the extra 39 bucks to rush the order and not only got exactly what I needed but 3 extra glasses on top of it packing was excellent no breakages or chips and they came to me in less than a week! Not only that, but the customer service from Claire was impeccable with updates and a tracking number from UPS. I saw the bad reviews and can only explain them 2 ways, either they are being posted by their competition or people waited until the last minute to order which is not a smart thing to do because now you're relying on Mfg and shipping to fix YOUR mistake!
Nobody is perfect but this experience was, so I hope if your reading these reviews you read mine and realize that some people are impossible to please, and you should give people time to make things right for you. Order with plenty of time and keep in touch with customer service they were excellent! Seeya... joe :)