I have bought things here in the past and been happy. You know you are buying trendy, juniors-priced clothing, so they aren't made to last forever. However, when a customer buys and pays for something, regardless of the fact that it was online, they should be expected to deliver that product... not send an email the next week telling you it is "out of stock" and you haven't been charged. First of all, be professional keep better inventory of your merchandise aka don't oversell items and screw your customers! Secondly, I was charged, and the funds were immediately taken from my account! Hoping that I'll receive a refund, but let's not be deceptive here! I can't believe how often this happens! Bad business practices and a good way to lose their maybe-not-so-valued customers!

Very disappointed, signs advertised mix and match jeans and sweaters. 2nd one is 12.50. Purchased 2 jeans and 2 sweaters from the racks with the signs clearly part of the sale. Went to check out and the lady did not honor the 12.50 rate on the second sweater. Told the clerk and showed her the sign and rack and she still said no it didn't ring up that way. I went ahead and got it because someone was waiting for us and it was my daughters friend. They will never get my money again. Paid full price. It's the point. And she could have made it right and didn't so clearly no customer service.

I didn't read the reviews here or on other sites until after I'd already placed my order. The reviews made me incredibly nervous, but there was nothing I could do to cancel my order at that point.

I placed my order very early in the morning, and the package was delivered in only six days. I hadn't received any emails about items being out of stock, something I'd notice was common in reviews. I went through my package to make sure everything I'd ordered was in there. I'd ordered fourteen things. There were fourteen items. One however was not something I had ordered, and something I had ordered was missing. The missing item was a dress I found in the clearance section for $6. I was pretty excited about it, as it was a beautiful pink dress. In it's place was a pair of high waisted distressed jeans. I'm a bit disappointed as I'd much rather have the dress I ordered, I'd never wear the jeans they sent in it's place. It was only $6 though, not enough to waste time trying to return the jeans.

Okay so I'm cheap af first off and they hook me with getting adorable shoes for $15 or less okay and the clothes are amazing too I always shop th clearance and get lots of stuff so I get that free shipping on orders over $30 it's worth it too. So much stuff. I only once encountered a problem w my shipment and I called customer service was answered PROMPTLY and had my issues settled by having $10 taken off my order by a dope little dude named SHAWN (hope I spelled it right) who told me to keep slaying and got me off the phone in less than 10 minutes. Loyal customer for life right here

I love Charlotte Russe and all their deals. They have so many items online that are not in store. I usually shop the clearance section. Well, their website needs some work. A lot of items when clicked on (usually an item that is on sale that I really want) will say error and it has been twice now that I have had a big order and told after check out/confirmation email that this or that item is out of stock. If it is out of stock, why am I allowed to add it to my bag or even purchase it? The website needs glitches fixed.

Charlotte Russe has been my all time favorite store for YEARS. Until now. I have noticed they have changed their styles significantly recently and I am not a fan of their new stuff. I recently placed a very large order online and out of the 14 items I got, I am returning 13 of them! I am not that picky when it comes to clothes, but everything was see-through and fit poorly, despite being my size. The dresses and skirts are WAY too short. I am 5'3" and a size small and every dress and skirt I tried on completely showed my butt if I bent over even slightly. I have been an extremely loyal customer for years and I can tell you that their clothes did not used to be like that. It makes me so mad because I absolutely adored this store and now I can't find a thing that fits right and isn't see-through. I am done shopping at CR for good.

I bought the Star Print Cold Shoulder Skater Dress (http://www.charlotterusse.com/star-print-cold-shoulder-skater-dress/*******.html). It was so cute, and I liked it a lot. I was planning on wearing it on my vacation after wearing it to a wedding. After 2 washes and 1 wear, a few part on the top (both front and back) was torn apart. I know the bad quality that I might get from Charlotte Russe, but after 2 washes and 1 wear... I will not shop at charlotte russe anymore

I placed an order on the Charlotte Russe website on 7/14/17 for a dress and shoes for my brother's wedding. The next day, the place that the package was to be delievered to (my place of employment) recieved a call from a gentleman stated that he was from Charlotte Russe and needed to confirm that I worked there before shipping my package. My boss, coworkers and myself found this very odd because packages are delievered there on a daily basis and no other company has ever called to confirm someone workes there before delievering the package. I contacted Charlotte Russe's customer service the same day the call was recieved through email and Facebook asking why someone from their company called the phone number associated with the address that I requested my package be delievered to to confirm that I work there before they are able to ship my package. I provided the company with my personal phone number, not the phone number of the location the package is being shipped to so I don't understand why the employee called that number. I also don't understand why they needed to confirm that I worked there before shipping my package. When I contacted customer service about this, the representative basically blew my claim off as if I am lying. I requested a cancellation 3 TIMES but they still sent part of my order. The dress, which was the item that I really needed, was cancelled after contacting customer service the first time because it was "out of stock". I sent the shoes back but I will be charged a $6.99 shipping fee even though I requested a cancellation 3 times because the order was even processed and shipped!

I've been shopping here for a couple of years now, and you can find some really great pieces. The shipping has always been on time, and there's only ever been one mistake- a missing item, but that was taken care of really quickly. About an hour after emailing customer service I got a reply, and the item was reshipped with no extra cost or some crap like that. It was really easy to take care of, which is greatly appreciated. If you're more of a quantity over quality person, this place is for you- most of their items are inexpensive, while being pretty decent quality. (That being said, I got some sweaters from here that were really great quality too- extremely soft and durable, while still being affordable)

Highly recommend!

Very bad customer service. This girl named Jackie was really rude and unprofessional. That's why she will always work where she works for $10 or less. No good company will tolerate how she talk to customers. They cheated me, they charged me three separate $6.99 shipping for three items that I returned in the same return box. This makes no sense at all. I was told a manager was going to call 24-48 hrs, no one ever called. Charlotte Russe has the worst customer service. I will make sure everybody that I know never shop there.

I stumbled upon Charlotte Russe (online) about five years ago.
I since then have discovered that there is a Charlotte Russe store in the mall about an hour away from my house.
Anyway, I still prefer to shop online there because the clothes are true to size, the quality for how much you pay for the items is amazing (I don't wear my clothes to death, I dont know about some of you but I really only wear a piece a handful of times before I get tired of it) and the shipping has ALWAYS been on point for me!
I placed my order and got it confirmed June 27th. I am leaving for a long weekend in Austin on the 30th.My clothes are scheduled for arrival this afternoon.

It's been over a year since I actually ordered anything online (weight gain, confidence issues, was afraid that my stuff wouldn't fit. The works.)
So I was very hesitant to try and buy from here after periodically checking in on the reviews for shipping and seeing that they were HORRIBLE.

I then remembered that every other time I have ordered I have had fast shipping and I have come to accept the cancelled items when buying from the sale category.
It is a hit or miss. And that's okay with me because I am not CHARGED for them. It's as if they were never on the sales rack to begin with!

Anyway. 10/10 from a loyal customer that does a lot of research and will not order from a company that has done me wrong.