I'm something of a 'shoe queen' and used to buy a lot of shoes from Charlotte Russe.

That was when they had a broad range of cute styles in a broad range of sizes. I wear an 11 and finding cute / fashionable heels is a challenge that this site used to meet admirably.

Nowadays their selection of 'larger' sizes is pretty grim and I drifted away from them to other sources - but I wish they'd figure out that girls feet are getting bigger and they should keep up with their customers' demographics.

Just hoping someone sees this review and it strikes a chord. A girlcan always hope, right?

I have been waiting for 12 days to get my order, it should have been here by now, they said it will be here Saturday, and now I check again and track it the package now says the 11th so that's an additional 3 days. Plus they chose Smart Post which means the package will be delivered to some random place for me to have to go pick up instead of being delivered. It has taken me months to find the perfect dress for my sons's wedding next week and now I have nothing. I will never shop here again or step foot in their store, It's a shame because I like their store.

Charlotte Russe stores in malls usually look like indoor garage sales, so I hate shopping in-store. However, I love online shopping at Charlotte Russe. I pick out at least 10 clothing items per order and they always come on time. They quality of their clothes is not the best, but you get what you pay for. For the price, I'm always very satisfied. I have yet to have a bad experience and recommend this website anyone who likes online shopping and trendy stylish clothes!

I purchased a chenille sweater from here. The care instructions said to machine wash on delicate, so that's what I did and the sweater practically fell apart. I contacted them and explained what happened and asked if I could return the sweater and they told me to use the return label that was shipped with it. Since I liked the sweater before I washed it, I threw the return label away. I asked them to email me another and they said that was not possible. So when i told them to forget it because i would just write a bad review and take the loss, instead of just giving ne a refund, they sent me another horrible sweater! So I again followed the care instructions only this time I put it in a mesh laundry bag first, as I thought maybe that would hold it together better. It didn't. So in the end I got two horrible sweaters that fell apart in the wash that i ended up throwing away. Bottom line is terrible clothes and terrible customer service, hence the terrible review.

I've been shopping online here for years and have always had positive experiences. The most recent time one of my items I paid for was not in my order, I called and they gave me the credit for the missing item by the next day and they didn't question me at all, super helpful and friendly. My only downside is having to pay the extra money to have it shipped to Canada as it adds on a significant amount but other than that I've always been happy with my orders, I was surprised to see so many negative reviews

I really like this store specifically for crop tops/tops, dresses, underwear, sandals, and jewelry. Been using this site for the last few years and never had any issues except the occasional out of stock product which has always been refunded.
They always seem to be having different sales/promotions going on.
I've spent anywhere between 6$ (with free shipping) and 100$ on a single order with no problems at all.
Nice quality and cute styles!
:D

I have shopped here for years, the plain black leggings here used to be my favorite! They no longer carry those same leggings and have filled their stores with cheap material leggings that not only are see through but look scratchy. I used to buy a ton of stuff everytime I stopped by, I'm not sure whos picking the styles they now have but I am not a fan at all. I can barely find anything I like anymore. The quality in their clothing has definitely declined, and the swiftness of shipping online orders has as well. I'm very disappointed recently as I've always loved this store, it has been my go-to for a very long time. If something doesn't change, I will no longer be a customer.

I took a chance on ordering from Charlotte&russe after reading a few negative reviews, I figured if it wasn't up to my standard I could return it in store. I placed my order on November 8th, today is November the 14th. I originally went to look for cheaper boots, given that I wanted a couple of pairs. Both thigh high boots are great, and comfy. WAY better than forever21 shoes, who's always hurts my feet. The clothes were also, great for the price. I called ahead of time to go over my order as I've read people have received missing parts to theirs. Customer service was great, very helpful. They went over everything with me with no complaints. Definitely will be ordering again.

I ordered my items Oct 31,2017 and they did not ship it out until November 2nd. First time I called to verify everything was okay, which they advised me that it was just a delay. Then I waited I
Checked the status again on the website which stated it would be here November 7th, it never arrived. I called customer service which took me 5-6 times to get through and there was a loud fax noise each time I called. The rep told me she wasn't sure where my belongings were and to call back November 8th if I didn't receive it, I never received it. I called back November 8th yet once again it took me 13 times to get through because the number was out of service. The rep advised me my items would arrive November 9th. I asked for manager the rep said none were available. I asked for corporate information and the rep said she couldn't give that to me. She assured me November 9th I would receive them, which I finally did. I purchased 8 items and they only sent 7. I called around 9 p. M and could not get through, office closed at 10. This by far the worst customer service experience I've ever had. I just want my money back.