Chain Reaction Cycles

Bought a Gt Gtr Comp that was sent to me really badly set up, they asked me to take it to a local companies for repair, they bike shops both said there was something weird going inside for the cabling, it took over a month for CRC to collect the bike, then 3 weeks to get the bike back, when it came back it was worse than before with damage to the frame, forks and they didn't even send the pedals back. They offered me £50 cash back and a set of BMX pedals as compensation, I asked them to collect the bike and refund me, it was collected a week later then 5 days later it came back again, it's taken nearly three months, about 40 emails, 10 Live chats And waiting in three days for a delivery too solve a problem for a bike that was sent to me faulty, which they had admitted. Not once have I had a proper apology, just a sorry for the late response from them which happened every single time, go elsewhere, I cannot stress that enough.

So this is obviously the end of CRC and their glorious business. I used to buy from them before a lot, and it was always precise and on time. Recent order disappeared in Hermes network. No delivery, no way to claim lost package. CRC has updates to their policy, basically once item is shipped, they are NOT RESPONSIBLE WHAT SO EVER. In addition CRC stripped all communication for customer service from their website, there is no way to contact them, no real email, no forms to fill, no chat system. Everything is automated and you will receive generic auto response that will lead you back to their website. Basically I lost 60 EUR and now I have to try to reverse payment because CRC does not have any customer support any longer. Terrible experience. Buy elsewhere, except Wiggle.

After being offered free shipping was upset to find out the shipper Chain Reaction chose required an additional $40 (15% order total) in "Duties and Fees" to release from customs. Being time crunched to get the product I paid and contacted Chain Reaction to address. After contacting, despite advertising free shipping and duties included, they did not honor their claim requesting I spend another $40 to ship back as a return so I could then go to my local customs office and claim my $40 back. Very unsatisfying response, would treat their prices with extreme caution.

Placed several orders over the last 6 years. Always got what I ordered and shipping was quick and reliable. Not anymore. Last order I paid extra for shoot and duties to Canada like always do but it was shipped by 'Skynet'. Guess they moved away from DHL. Anyway, package seems lost. Tracking hasn't updated for 2 weeks. Chain reaction first said to wait 5 days, then 10 days. Now who knows... Definitely my last time ordering from Chain Reaction.

Bought 4 items online, only one was delivered. That day, I waited almost 30 minutes for live chat to see could they give me some information on this. I was told I would hear back within 5 days when they contacted the courier and almost 10 days later I have not heard anything back from anyone.
I also tried to contact the courier, Fastway, directly which is almost impossible as all their phones are offline and their customer support is as bad as Chain Reaction.
Now the last number of times I have tried to get through to live chat it says "Live chat busy" and directs me to a page with a link to an email and phone number. But mysteriously the phone number page is "offline" when I try that too?

Ordered my bike 22 May 2020, payment was issued right away and came to around £600. Order status was shown as "Processing" and confirmation e-mail received, perfect. Fast forward to today (15 June 2020), no update whatsoever from CRS, had to e-mail the customer service team to ask where my bike was, waited a few days for a response to be told they don't have it in stock, even though they happily took my money for the accessories I bought with it which eventually showed up - not that I need them without a bike - they then cancel my bike order and tell me I'll receive a refund in 5 days. Customer service is a joke and after this pandemic is over they will go back to being irrelevant again. Their Vitus MTB is known as one of the best in the £500 bracket, but not worth the hassle of giving these people the money as they seem to have no consideration for the customer. I'll be shopping elsewhere.

I was nervous with the reviews I read here, but they had what I needed at half the price of other stores. I bought knee and elbow pads, and a back protection pack. They arrived in less than a week from the UK! That was amazing in its self. The order was also exactly as described and what was ordered. I will do business with them again. Service was stellar and the price was great. Maybe things have changed with them? I'm very happy with my experience! I also should note, I paid the $6.99 for expedited shipping. Otherwise, shipping would have been free. I needed the pads as quickly as possible though.

Wow impressed as to how quickly I received my order. Live in NJ and it was at my door step in 7 days from the original order. Many usa sellers would be longer. Do not think China a month or more to get. Pricing much better than any USA seller. My order was tires as I repair/sell bikes from my house and tires are usually needed. Many of their brands not found in USA but who cares as tires are tires for most people and they do carry great high end tires also. Great company no issues or problems this is my 2nd order now... REMEMBER THEY ARE IN ENGLAND NOT USA

First time purchase from CR of tubular tires. I received tubular clinchers, which are very much different and not compatible with tubular rims. When I received my order I immediately reviewed the website with the assumption that I had made the mistake, but nowhere in the description did it mention anything about tubular clinchers. When I tried to initiate the automated return, I was expected to pay $20+ return shipping; no way. I sent an email to CR with my concern and waited.
That was on 2/11/20 and I finally got around to revisiting this issue today, 3/4/20. When I was able to reach someone via chat, he claimed they had sent me an email on 2/12/20 (no record in my inboxes, spam, or trash) and he sent me a description of the item that clearly stated the tires were tubular clinchers. Well, I do know how to read and if that description had been there 3 weeks ago I would have known about it.
CR should have eaten the return cost, this was their mistake, and they have lost a customer forever. I placed the same order to BikeTiresDirect a few days after my email to CR and for like $2 more the order was perfect, shipped free, and I received it in 3 days with none of the hassle of dealing with an overseas company. CR sucks and I will NEVER waste my time with them again when there are so many other good online retailers.

After having used CRC for a number of years I have found recently that their delivery of products and customer service is deteriorating. Issues being delayed or no product delivery once paid for. Items are noted in stock however after a weeks delay and further follow up they note the product is not in stock with no planned delivery. Although they supply a refund it has delayed me getting what I was looking for. The time to order and subsequent follow up is a waste; it is no longer a company I trust or plan to use.

Más de 15 días para recibir una bici que nunca llegó
Más de 15 días para recibir una bici. Pago 300 euros y no ha llegado nunca. Tampoco me devuelven el dinero porque dicen que tienen que investigar que ha pasado con el paquete. Son unos estafadores. Me da lo mismo que ha pasado, si se ha perdido o robado no es mi problema, son cosas internas de su empresa que me manden otra o me devuelvan mis 300 euros. Están jugando con las ilusiones de mi hijo. Pensé que era una página sería. Como es posible que no me den lo que he comprado y que tampoco me devuelvan el dinero que he pagado? De aquí me voy a consumo y al juzgado