Chain Reaction Cycles

Absolutely rubbish delivery time paid extra as needed tires as without can't ride bike, it basically took 3 days and order was delivered at 6 pm-7pm I mean what's the point riding done for the day‍. Chain reaction should look into there delivery time and look to get items sent ASAP as most of the time people ordering service parts and need them to make bike work

Probably my worst customer experience ever and I am a pretty big consumer. Ordered 2 bikes from them, gave delivery address, paid for shipping. 1 bike showed up a day early and I was happy. 1 week later I started inquiring about the other bike. After a few days of tracking it down I came to find out it was with a freight company who doesn't deliver to residential addresses. They are located 2 hours away and coordinating a place to meet them was near impossible with a work schedule. Also I should note they were super rude. I finally took a day to drive to their warehouse to pick the bike up almost 2 weeks after expected delivery. It doesn't end there, the box was destroyed and taped back together with shipping tape, what was missing you ask, my pedals. I will give chain reaction credit, they did ship new pedals, but I wasn't going to wait another 2 weeks to ride so I had to spend another $50 om aftermarket from a local bike shop. The worst part was tbe treatment I received when asking why they would use such a shipping company. Basically they treated me awful, would not give me any answers until a report was filed and then at the end of it I get nothing, not even an apology for all my wasted time. You really get what you pay for with them and vitus, cheap.

After making a purchase of a few items with chain reaction and getting a £10 discount, I started reading reviews, which got me worried. I paid for 4 day delivery, after checking my on my order on day 2 it still stated processing which got me more worried even if I was going to receive my items, so gave them a message on live chat, they responded instantly and reassured me my item would be here within the time scale. The next day I had a knock at my door it was the hermes courier with my order a day earlier than expected, all correct and packaged perfectly. A* service.

The customer service at CRC Belfast store is probably the best I've experienced. I had a paintwork issue, which was promptly dealt with by Jonathan and subsequently Stephen; an efficient, friendly and professional service.

Bought a bike from CRC, paid $4816. 23 CAD, including shipping and duty handled by CRC. Bike arrived scratched and damaged with a big hole in the shipping box. It was a hassle to get things in order so I can start riding. Back and forth emails with the CRC staff, trip to town to get the bike fixed were very frustrating. At the end CRC didn't resolve my trouble to my satisfaction. It was way too much hassle to get things right and took away all the fun out the experience of purchasing a close to $5K bike. Based on this I don't recommend this company, and don't bother to review on their site bc they avoid posting negative experiences... that's what they did with mine...

I bought a Ragley bike frame on Chain Reaction Cycles. The frame had a factory defect, unsuitable for use. I sent a warranty claim, but it's been more than three weeks and I still haven't received a reply! Every time they promise to answer later! The disgusting Chinese quality of the Ragley frame and the disgusting service of Chain Reaction Cycles!

A warning to any would be customer thinking or buying from this company - Save yourself the hassle and go elsewhere.
Our bike was delivered damaged and after much hassle through their 'live chat' (no direct contact) they eventually, after much more hassle, advised us to get it repaired ourselves rather than help or fix the issue themselves.
The packaging is not adequate enough to protect the bike in transit, which I suspect has allowed the damage to occur.

Very poor indeed - Buyer beware!

I ordered some cranks which were labeled on their website to fit my bike, that was not the case. I sent them back to which they tried to charge me $40 for shipping back after i cancelled my order before the shipment took off. Its been a few weeks now since ive sent them back and i still don't have my refund like they promised to give me within 5 business days. I shouldn't have to chase my refund. My first purchase here and most definitely my last. This place is going to shut down with this performance. What a joke.

Be careful what you order from here. I ordered a set of handle bars for next day delivery to be greeted by a tyre for a road bike. I now have to wait for them to investigate to see if the stock is still on the shelf. So instead of having my product next day I have to wait 4 days.

Poor Customer Service/ Delivery didn't arrive
Poor Customer Service and definitely do not waste your money on next day shipping through Chain Reaction! I ordered a pair of shoes on Monday as mine were knackered, for delivery next day as needed for a weekend rides, that night got confirmation then the dreaded Hermes text came advising there would be a 24hr delay, I contacted customer services who refunded my delivery cost and apologised but did advised my delivery should with me 24hrs late (Wednesday). I contacted them again by email Thursday (No response) so then went on Live chat only to be told by the lady that basically the only option I had was to "keep my fingers crossed" my delivery would arrive REALLY!
Even though their courier has lost the package they will not refund me at the moment so I can order another pair in time for the weekend! I requested a manager call back but that never happened.
Be very careful buying from this company if you need anything in a hurry.

Additionally, I received a call back at 16:30 from a manager and that basically said they will not offer a refund until the package was returned! Which is great as now too late to order and alternative.
This problem is with their supplier, but I cannot believe that their company policy is that the customer is the one to wait.

**Warning ** I made a purchase and never received my items. Its been over two weeks. I've reached out to their customer service and only received BS scripted messages... worst experience...

Customer service by far the worst!

A $400 order not received for almost 2 months now. ChainReactionCycles customer support did not do anything except sending me generic answers to my multiple inquiries in email and in Facebook. They said they are initiating an inquiry with the courier and even "escalating" (!) but they never got back to me with any information they might have learned in their "inquiries". I just applied to the courier and learned from it that the item is indeed lost, and apparently the courier was not approached until now by the sender (i. E. ChainReactionCycles) to initiate the needed inquiry. I'm now trying to recover my money from ChainReactionCycles but based on the experience thus far I'm afraid I've lost the money. They just don't seem to care or cooperate. Never seen something like that.

Ordered some items for Christmas. They were shipped with Skynet and they arrived in Canada in 2 days. The package was then supposed to be transferred to Purolator, who never received it. Tried to track it - no success. Asked them to reship and they told me one item was out of stock and was cancelled. I asked them to just replace the item with a different one and either refund or charge the difference. They said that was not possible (huh?). I just gave up and cancelled the order. From now on I will order from Jenson USA.

If you are thinking to place an order with these Scamers, quit this idea! This company is a SCAM! They take people money and never deliver or refund. They have cheated hundreds of people! BEWARE!

I ordered a Vitus Sentier VR 29 from CRC on Jan. 7,2020 and it arrived in Florida today, on Jan. 12 from DHL. Considering it's coming from the UK and it's Covid times, that's pretty impressive. It was very well packed and assembly took literally 10 minutes. The dropper post was already installed, so I just had to put on the front tire and screw on the pedals. Shifted perfectly right out of the box and everything was installed correctly.

I didn't have to deal directly with their customer service because everything went smoothly so I can't speak to that. It came with a QC check list with the employee's name who assembled and checked the bike, which is quite nice. Also came with a few little bonuses like reflectors, a bell, tube patches, and a multi-tool.

Based on my experience, I have no idea why there are so many negative reviews. I would definitely order from CRC again.

Paying more in brokerage, shipping and handling fees than should have been if shipped by post -- costs are 400% of the tool I ordered. There was no need to ship via SKYNET -- there has to be a kickback happening. If shipped by post no additional costs would have been incurred and the item would have gotten here faster!

This is the first shop that I was unable to fix an order (because it was the wrong size) 15 minutes after placing the order. They already charge 50 CAD delivery for 85 CAD item and want me to pay back the same cost for 'returning the item'. I also keep getting double-charged for customs although I opt (and pay) for preinstalled customs duty.