Chain Reaction Cycles

First time I tried to oder knee pads through them. They never arrived even though they said they were delivered, CRC told me to deal with shipping handler. It was a huge headache, never got my money back. Second attempted purchase, carbon handlebars. Arrived, I noticed a flaw in the carbon that went all the way through the bars. Unfortunately I installed the bars before checking them because I'm an idiot and it was my first experience with carbon. No refund because bars had already been installed. F*** me. Should have stopped here. Ordered the same bars, thinking it was probably just a fluke that they were damaged. Same bars arrived and they also were damaged already and came in a weird box with no instructions, stickers or anything else that the first ones had in the box. I returned the bars yesterday, we'll see if I get my money back. Although the prices are tempting I will never buy from this company again. O didn't believe that all three of my purchases going poorly is merely a coincidence.

I have been a customer of chain reaction cycles for a number of years.
In recent years, I have noticed the quality of service they provided had gone downhill. However, my most recent experience was so shocking I have lost all faith in the group, and will never shop with them again.

I ordered a ROAD wheelSET from FULCRUM.
I received a MOUNTAIN WHEEL (notice the singular), from HOPE.

It is not hard to be baffled how such a significant mistake could be made. On picking up my parcel and realising this baffling mistake I contacted CRC, who took 3 days to reply to me.
Their options:
1. I can keep the mountain bike wheel
(you can probably appreciate why I don't want a single mountain bike wheel for my road/cx bike)
2. A refund.

Now none of these options are something I want.
Why can't they just provide me with the wheels I ordered?
Turns out, whilst they send the wrong item to me, they have now sold out of the wheels I ordered.
So because of their incompetence, I now cannot get the wheels I specifically needed.

I needed these wheels in time for the end of CX season. And since it has now been almost a week since my order, with no wheelset in sight, my race plans are in tatters.

There is no one to call (their phone number simply diverts to a message to contact the website), and their web service is appalling.

I still can't believe how appalling the customer service has been, and the complete lack of insight at their mistake.

CRC used to be a good company, but now they are just a bargain bin of appalling service. Look at other review sites and you will find so many poor encounters like mine. Their twitter is full of people tweeting at them with similar issues.

Avoid them.
I will happily pay more for an item to avoid using CRC.
And as it turns out Wiggle own them now, I will have to stop using wiggle too.

Shame on you CRC. Shame on you.

I placed an order on December 4th for two BMX chains and a 28 tooth sprocket for my son's BMX bikes thinking surely it would make it before Christmas well on December 12th their tracking number was still showing label created so I contacted them via email and finally found out on December 17th that the order was lost and that they'd be happy to refund me because some of the items were out of stock... then I got another email saying that the order was returned to them... BUT I STILL COULD NOT GET MY ITEMS BECAUSE THEY WERE "OUT OF STOCK" ridiculous... they were the only ones who carried this particular sprocket so I decided to order again on the 17th thinking surely they would give this priority because of all I've gone through & I paid $12 for shipping to get it here in 2 to 4 days but once again all the tracking number is showing thru Australian post is that a label was created on Dec. 17th and it is now the 19th so there's no way to get this by Christmas I feel really screwed!

Just ordered from the for the first time. Went this way as Amazon is out of control and is definitely not the cheapest route to buy anything any more by far. They were about $40 cheaper for two items, a stem and handlebar. On the first order, you get $20 off over $100 spent. I eclipsed that amount but didn't see that discount until after I made the purchase. They applied the discount afterwards and refunded the $20 back. Only thing that could go wrong at this point is shipping time since customer service is 10/10 and price is 10/10. I paid a little extra to have it expedited so if anything goes awry I will come back and report but otherwise it seems all good.

Ordered about $150 worth of merchandise. Never arrived. After about a month i called CRC, they took my information and said that someone will call me back. No one did. Called again and they gave me an email. So i sent an email to them stating that my order never arrived. Copied the tracking details from the courier and pasted them in the email. It stated my package was damaged and then delivered to the wrong address in a different city! They sent me an email back asking if i would like a refund or the order sent again. I said refund twice, at the start and at the end of the email. They sent the package again intentionally ignoring my request for a refund. I contacted a manager about the issue. She said they will not issue a refund until they are able to retrieve the "accidental" order. It's stuck at customs and who knows how long that will take. Forced to contact my credit card company. What a waste of time. Save yourself the stress and buy elsewhere.

I'd avoid buying from CRC if you can. They often have amazing prices but generally the "savings" are inflated and don't match average retail pricing. What you save you will pay for in headaches and time spent dealing with their customer service team should anything go wrong with your order. Currently waiting for an order placed 3 weeks ago and paid for the highest level of shipping. I was told by customer service I'll need to wait 2 weeks before they hear back from their shipper. I've revived all order I've previously placed but only one order was within their listed shipping timeline.

Bottom line: if the price is right and your prepared to potentially wait for it and drive yourself crazy taking to an overstretched customer service team then go for it. Otherwise find somewhere else.

I have used CRC a considerable number of times over the years and their performance has steadily deteriorated. Delivery times are rarely met even when next day delivery is paid for and their after service has fallen to atrocious levels. Most recently a seatpost that failed within the warranty period and within the warranty service interval would not be replaced without any adequate reasoning as to why. I would strongly recommend alternative not using CRC again.

They have abysmally dropped the ball on TWO orders in a row placed within the same month.

One package was a set of wheels and tires, (ONLY THE TIRES SHOWED UP) AND the other order is a expedited order of bars and brake cables.

The wheels were ordered 3 weeks ago, lost twice in mail, had delivery date changed twice, and only the tires showed up with packing slip claiming wheels were in box... They weren't.

Second order was expedited, that was over a week and a half ago, never left their warehouse as far as i can tell.

No refunds so far on either.

Over 100 emails sent on my end and they haven't offered to help at ALL.

BEWARE OF THIS COMPANYS UNDERHAND TACTICS! I arranged with CRC to return a bike. The bike was collected 0n 19/08/19 at 14.24hrs, then received at the depot at 18.01 hrs and dispatched at 18.35 hrs for it's journey to CRC. To date (06/09/19) I am still waiting for my refund, in total that is now 18 days and counting. On 03/09/19 I spoke to James at CRC who told me they hadn't received yet from the courier, obvious blatant lie. Please refrain from buying anything from this lot unless you are 100% certain of keeping it. Reputable companies who provide good customer service do not adopt such controversial and dishonest tactics. They have had more than long enough to refund my money but by not do so that has to be deemed as theft.

Bought a mountain bike from Wiggle June 2018, bike received with a bent chainring due to the chain being caught between the frame and the rings upon receipt. This took 3 months to resolve with multiple trips to a local bike shop and multiple attempts to replace the bent rings myself with parts sent by Wiggle (2 wrong, 3rd correct) and some I bought myself in between.

2019, Just ordered a £900 mountain bike from Chain Reaction Cycles and the gears are a total mess out of the box, the bike was unrideable. Same ole story "go and get it tuned and we'll cover the cost up to £30" say CRC. Also, the stem was scratched in 2 places, a dust cap was missing and it only included a spanner, but no other tools nor accessories. Apparently this was checked on the PDI.

And have you tried speaking with live chat support? If I give you my order number, email address and support ticket ID, I do not expect to also be required to give you any other personal details before you'll answer a simple question like "when returning the bike, who is the courier?" which I asked as my parents are handing the bike over for me, they don't want to give it to just anyone do they!

Suffice to say asking me to confirm my address when you already have my order number, email address return ID, ticket ID makes me feel like a criminal. I'm asking a simple question, please don't give me extra work!

I will NOT buy a bike again from the Wiggle-CRC Group.