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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 251st among Mobile Phones sites.
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Love the variety of things they have and the prices are FANTASTIC! It was easy to find what I wanted, easy to order and arrived in good time. The customer service is also wonderful. I contacted them because I had a question about my order and they were very courteous and helpful. Thank you CellularOutfitter. I will definitely be a repeat customer.
I received my order and I must have accidentally ordered the wrong case for my phone, so I contacted customer service and explained what I done and asked what I needed to do to send it back and get the right one. They responded back quickly and told me to let them know what I needed and told me not to worry about sending the wrong case back. I sent them the information and they are sending me the right case. I will recommend this company to all my friends and family. Thank you Cellularoutfitter
Got here fast. Good product. Great service. I would order again. Great selection. No more to say but need more to submit.
I ordered two Chargers my total came to $4 I checked out with PayPal they never stated anything about shipping and charge me $14 no less item took a week to come if shipping is $10 is it should have took no less than 2 days to get here. They falsely advertise it too because it is not a Samsung charger but it does work
He went beyond the normal service to assist me, to insure the correct case was shipped and the follow up was immediate, not days later.
What company denies you access to a phone connection? The item I ordered is not compatible with the smartphone, yet it states right on the box Compatible With All Smartphones. Ok fine, but why do I have to wait for a live chat, only to be directed to do an e mail for return instructions and have to wait 24-48 hours? Not a customer friendly company, don't recommend at all. Only wish I would have read the reviews first.
Hello, Pat! We apologize for but as of the moment our phone lines are temporarily unavailable but will make sure to help you out. Will be sending you a message shortly.
Price was cheap, shipping really rip off, but I still order a few items but some of my items are missing, the expensive one, no good... not recommended
Give Tony a raise for his excellent handling of my case!... went out of his way for this little order.
I got wrong screen protector. It was not full screen protector. Neacy on chat customer service helped me very much and send me replacement protector. Neacy was very nice and professional and understood my frustration. I was very grateful with his actions.
Absolutely amazing and efficient communication. Im a highly satisfied long term customer. I accidentally ordered my case in the wrong size and this company got back to me the same day and switched it out for me, free of charge. I will always shop here for my phone case and essential needs.
Id buy from your company again & tell all my friends and family to also! Your service is not like the usual customer service, especially online customer service. You are exceptional!
Fist time for on line purchase. I saw that dragonfly iphone case that mean everything for me and was not sure if my order was done right and John from cellular outfitter support was a great big help.
Thank you!
I have ordered from many online companies and have had good and bad experiences. But the customer service with Cellular Outfitters has been by far the best experience I have ever experienced. Neacy and JP went above and beyond to make my first experience the most pleasant I've ever had. Very quick to respond and very polite and respectful. And then it's your pricing... i mean who can buy such nice accessories anywhere else for these prices?!?! I can not wait to receive my order! To be continued...
Did not receive correct case as promised by your company! Still waiting for new case! I ordered two cases. One for my 8 plus iPhone and one for my grandaughters 8 iphone. Was sent two for 8 plus iPhone. Never received promised corrected order!
Hello, Mary! We are sorry to hear about your experience. That was truly not our intention. We really appreciate your feedback and hope you do give us a chance to make it right! Will send a private message shortly
Im so glad that there is fast and very friendly staff working here... Paul was very very helpful to me... thank u...
Shipping showed nothing until I finalized the sale - then it popped in at over $21 for a $16 and change purchase. I contacted pay pal and the company and have been attempting to cancel. They responded that for a "one time offer" they would reduce shipping by 50%. Further, I noticed prior to finalizing the sale that there was a screen protector in my cart at a cost of $3.99 that I didn't put there. I removed it once and later on noticed that it had appeared again. If you do business with this company I would advise checking the contents of your cart prior to checkout as they seem to have mystery items that pop in. I'm going to simply cancel as I think this is a shady way to do business and I am now suspect of the company.
Hello, Colleen! We apologize that you were not aware of our shipping and handling charge, it will be calculated in step 1, once you enter the shipping address, If you place the order without applying the shipping method first, our system automatically adds the lowest cost option to the order. We will send you a message shortly
SHIPPING AND HANDLING POLICY LINK http://bit.ly/2ga7oey
Received screen protector for Galaxy S7 that did. Other cover full screen. Sent 3 messages- no response
Hello, Glenn! We apologize for any inconveniences that caused on our end, We would love to address any questions or concerns you have, will be sending a message shortly
They took care of an iui issue pronto, what more is there to say. Best company to deal with. I will continue to buy here, and you should too. Great prices and selection. Was not sure if things would go smooth, but they did and without a l oui t of questions or delays. Keep up your service and you have a loyal customer. Thank you for all that you should be.
Ordered a case for a Samsung and was sent the case that I ordered but was the wrong case for the phone model I have. When I contact3ed Cellular Outfitter they told be to send the case back on my dime and they would send me the correct case. I asked them to send me the right case and a return form and I would send back the wrong case. They said that they would do that. It has been 2 weeks and I do not have the new case. I suspect that I will not be getter the correct case. Very poor customer service.
Hello, Gary! We are sorry to hear about your experience. That was truly not our intention. We really appreciate your feedback and hope you do give us a chance to make it right. We will send you a message shortly. Thank you!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello, Kehli! We apologize that you were not aware of our shipping and handling charge, it will be in step 2 once you enter the shipping address, If you place the order without applying the shipping method first, our system automatically adds the lowest cost option to the order. Will send you a short message shortly so that we can explain it to you how it works. Thank you.