CB2Reviews 56

While the products are ok, I am complaining about the packaging. Two sets of sheets came wrapped in bubble wrap. Lots of it.
And there's no way to complain on their website.

I ordered a dining table from them in May 2021 which was set to come in on July 2021. The. I get an email stating it's now backordered till September. September comes and I get another email it's back ordered till November. I get another email and it's now back ordered till December. During this time I called the time twice to complain about the inaccurate shipping dates. They only offered to waive the delivery fee. Finally the end of December I get an email my item is being shipped and to pick a delivery date. Well I got the item today and guess what it's freaking damaged. The dining table is cracked and chipped. The dining table I had to wait 9-10 months for. So I call CB2 and they express they can send me a replacement and no won't get it till MAY! I don't understand why I should have to wait additional months for an item that showed up damaged. They only offered me 10% off which I honestly think is a slap in the face for the simple fact they have had my money for months. I will never buy from them again. Their just horrible

As Jerry Seinfeld said
"You know how to take a reservation you just don't know how to keep it"

They took our money…but couldn't deliver…the schedules went from December, early January, mid January, to mid March they mid April then Mid May…this company is horrible. I will never buy anything from CB2 again..

Delayed bed delivery, due to them selling half of our bed to another customer. Then received the order 2 months after original purchase and bed is defective and poorly made. The technicians sent to install the bed by CB2 took 3 hours to install a bed. Having to drill new holes and cut open new spaces for the frame to fit. Screws were missing and the list goes on. Their offer was a 15% rebate with no possibility of an applicable warranty nor replacement parts as the bed is suddenly discontinued. So our other option was to return, for which a refund will only be issued 14 days after they receive the bed once taken apart and picked up by CB2 technicians.

Worst Service EVER! Ordered a couple chairs in May. I decide to call to find out why i haven't received my order that was to be here end of June. Nobody would call, email, or text back. Had the delivery guys call once other items finally showed up, (only way to get a hold of the company) to inquire where the rest of the order was? They said it was delayed and would be delivered early Aug. Now end of Aug, I get a call saying "Sorry, none in stock" WTF? You didn't know this in May? June? July? TOTAL SCAM! SAVE YOUR MONEY! Give it to a company that gives a F***!

I spent 3300 dollars on six items.
-first delivery four items were damaged. Two were put on the truck. Two were so big they remained in the house. Big mistake. They leave stuff in the house so they can get away with keeping your money and accusing YOU of damaging the furniture
-round two and they delivered two more damaged pieces.
-round three I had to arrange pickup of the first two damaged items and return two other items. Now they're trying to say I damaged something I did not. They deliberately delay the pickups by weeks so the liability is on you and so they can charge you for damage.
-I am now waiting for 3300 to be credited back (it has not been done). And I have none of their furniture in my house. My experiences with Anthropologie and west elm have been quite different.
-crooked, unscrupulous, and a waste of money and time. Do not use.

DON'T ORDER from CB2 or Crate & Barrel! I have an online order, paid in full and can't get anyone to respond to an email or return a call to set up delivery! When you call their 800 #, you get told your wait is 10-20 minutes... and they will hold your place in the queue, and call you back... that was 6 days ago! I called a CB2 storefront, they were able to confirm the order was paid in full, but couldn't help with delivery... at least I could speak with a human... all she could do was get my message to CB2 and ask them to call me... again NO CALLBACK! I've never seen such POOR CUSTOMER SERVICE! Expected more from a Crate & Barrel subsidiary!

I ordered a throw pillow, which comes with a pillow insert. The order wasn't processed for over a week. Then I receive a notice that I've been issued a partial refund. No explanation. When the order arrives, it's just the pillow insert. Again, no explanation. I tried to call Crate & Barrel. Long story short, they don't return calls and I have to try five or six times before I get a human being, who tells me that the pillow cover won't be available for another month, at which point I need to reorder it.