CarvanaReviews 538

If I could give less that 1 star I would. The initial order off the internet took no time and was easy, however that is where it ends. They delayed the truck we were going to purchase 5 different times, the worst being 2 hours before it was supposed to arrive, Carvana sent a text that it was delayed yet again for another week. When they finally brought the truck it was completely rusted out underneath from the front to back. The vehicle had been rejected multiple times by others, and they were still trying to unload it on another customer. Their customer service is sub par and uncaring. There was a rep named Lajuan that pretended to be helpful until we got off the phone and he e-mailed me. He told me he would do whatever he could to help just e-mail him and he would get back to me. Well, I e-mailed him and he ignored me, then the next day dismissed me and told me to call the customer service number with any further questions. The worst part is that buried deep in the car fax stated the truck model was subject to rust and Toyota would fix it for free to the consumer. Carvana did not care to actually get it corrected for free, they just wanted to sell this rusted out vehicle. Their "Inspection team" is a joke because there is no way they should be selling such an extremely rusted vehicle. We rejected the truck and I will never go this route again. I did not do my due diligence by reading reviews ahead of time so shame on me. I would have seen every single problem I had with Carvana and moved on. Please save yourself time and frustration and read reviews before you do anything with this company. I would go to any dealership and spend 10 hours there before I would ever deal with this company again.

The one in warrensville Ohio is horrible. I got one car from them, this woulda been the second one but after this experience they lost me for life. They play games to much, over priced cars for cars they don't even have in stock. I highly recommend just going to a dealership. There's a reason why there is so many bad reviews. I didn't wanna accept it but now I realize why… 0/5… Complete trash & they are scheming with the title look into it on YouTube..

Do NOT buy a car from Carvana. Complete nightmare and waste of time. The first car we attempted to purchase ended up not being available. So after hours of work to provide all the documents Carvana required, including a check from PNC for our autoloan, we had to start over. Found a second car. When trying to finalize the requirements, we were told Carvana does not work with PNC - despite the fact they approved the check from PNC the first go-round. So, weeks wasted, with no car. NEVER use Carvana.

Complete and utter joke of a company. No respect for a potential customer and their time. The only thing carvana cares about is wheres the money and how quickly can you hand it over. What a waste of time! Avoid this trap at all costs!

ZERO STARS! My experience with these morons...
I purchased a car I wanted from them. I completed all the info forms i was asked to give. Next day, they tell me they need more info from me to complete my purchase. Why didn't they just ask me for all the info in the first place? FINE. So i answer some identity verification questions, and send them the additional stuff. Then, they do it again. They send me notices that they need yet more personal info while I'm at work and can't get to it, so I get logged out of my purchase AGAIN. This is starting to become a major headache. So i answer their stupid identity verification questions AGAIN, and send them yet MORE info. So were good now right? NO. WRONG. I look up my purchase online the next day and i see a notice that says there is yet another problem and I'm supposed to call them. So i call them and wait 20 minutes for some idiot to answer,. I give him my name and he says he has to look up my purchase info and he says he'll call me right back and before i can say anything he just HANGS UP ON ME. And then he doesn't even call me back. I waited a half hour. I have a life of my own, and i've got things to do. So i call them AGAIN. The women tells me i failed the verification questions and they can't sell me a car afterall. I ask to speak to her boss, and she says she can't do that - won't even give me a name. I KNOW WHO I AM. I gave them tons of personal identity confirming info. Pictures of my DL from all different angles, picture of electric bill, and insurance bill, pictures of insurance card. How much stuff do they need? Some of the identity verification questions are totally stupid too, like how old is the building you live in now. I rent an apartment, how am i supposed to know offhand when the building was built? Is this the reason i can't buy a dam car now? What an idiotic waste of time. I hate these morons. Go buy a car from somebody else, somebody who actually isn't stupid and actually WANTS to sell you a car. Complete maddening waste of my time.

I am extremely dissapointed with my experience with Carvana.

I purchased a car several weeks ago. I followed all of the instructions to a T. I explained to them every time i spoke with them that i needed the vehicle by a certain date for a family vacation that we had planned and paid for.

They took the money out of my account immediately. Then the delays began. First one, then the second. Finally it was scheduled for the day before our vacation. I called nearly every day to make sure it was on track, and every day i was assured that all is well.

Less than 24 hours before the scheduled delivery time i was contacted by text that they would be rescheduling delivery ten additional days out.

I called customer support and was told that my options were to wait or cancel and purchase another vehicle.

I asked them to reimburse me for the cost of a car rental in the interim and was told they could not. Of course they can - they just choose not to. I was told i had no other options or avenues.

Everyone with whom i spoke was courteous and professional. I do not blame the good folks who work in their support department - i believe they did everything they could. But they are not given the tools to support their customers. This is unnacceptable.

Until and unless this is made right for me and my family, I will be posting this message everywhere i can to warn other potential buyers to avoid this company. They do not honor their agreements and they do not care about their customers beyond lip service.

Carvana is The Worst Experience I have ever had Purchasing a Vehicle and I have Purchased many Vehicles! And plus they Cannot check Peoples Credit Report just by receiving that persons name. That person did Not give Carvana Permission! And a Lawsuit Will be Filed.! So Accept that as a Down Payment! And also they should not sign Contracts Until everything is Approved! Join WSJ and get the real Scoop about how Carvana really sticks it to their Customers! It is all there in black and wht

This company has tossed me around like a hot potato after delivering a car with 11 redhibitory defects. I am unable to do anything now without having to potentially wait for weeks before I can even begin to get my trade-in back. Apparently, you have to enter into a new contract with Carvana in order to reject the vehicle within the 7-day trial. Who knew?!

Carvana terminated our contract for the sale of my car even though I was able to get them the final document required on the day of expiration. The reason it was so late is because the company who had the document would not email it to me, it was a Friday, and there was no postal service over the weekend. It had to go priority overnight. Which landed it there on Monday which was the expiration date. Carvana cut off communication, said the offer had expired and wanted to start the process over, which would have caused me to lose $4000. They don't care about their customers, just the bottom line.

Traded in and bought a car from carvana. They rushed my buy/trade. 6 months later, they're telling me they messed up their financial paperwork and didn't value in the equity for my trade in. So my car payments are shooting up $100/m. The paperwork I signed clearly reflected the trade in equity valued in with the new car loan. But they say on their end it doesn't reflect this. So my options are to get the new car repossessed, leaving me without a car, or pony up the extra money.
1. If I'd known my monthly payment would be as high as they're trying, I would NOT have traded in the car.
2. They rushed my trade in and swap, so they provided me false paperwork that trapped me in a contract.
3. The rushed trade in, made them charge double my down payment. I was charged twice for the down payment of the vehicle.
4. Spoke to a gentleman for almost an hour and he admitted Carvana dropped the ball, and screwed up. Told me I had some time (not months but more than a week) and options to think about how I was going to go about this. A day later, I got a letter saying I had 7 days to sign the new contract, or lose possession of the vehicle.
So now, I am forced to give back the vehicle and lose over 5k or pay for their mistakes. And I've done everything right on my end.
They say they'll drive you happy, but they've driven me to a series of regrets and turmoil over THEIR mistake.

Please DON'T buy from Carvana, they sold me a vehicle that had problems within the 7 days of purchase. The 150 point inspection they claim they do on all vehicles is a lie, and a customer service rep confirmed this by saying "we are not mechanics, we dont anything with our vehicles". The car was sold to me a crack/leak on the rack and pinion, metal on metal brakes, warped rotors, and broken control arm... not to mention the incorrect mileage on the paperwork. Carvana's reply was "this isn't our issue". I did purchase the warranty through their partner company Silver Rock, and they aren't any better. The only thing Silver Rock covered was rack and pinion. So now I have to pay out of pocket all the issues stated previously above, which total over $1100. All of this should've been fixed before the sale since they boast their 150 point inspection or cover the costs for the repairs on things I didn't cause. CARVANA IS A SCAM! FALSE ADVERTISING! ZERO ACCOUNTABILITY! DONT BUT FROM CARVANA

My car was delivered with a small crack in the windshield that I missed when it was delivered. I saw it one hour later and called it in. They are not going to cover it because I didn't see it when it was delivered. It is already splintering and will cost me $250 to replace. It is the 2nd car I bought from Carvana and the first one had an oil leak that they never mentioned. I told them to come and pick up the car. They are going to lose my sale because they won't fix the windshield. I will never buy a car from them again. They are typical used car salesmen! RIP OFF!
Also the engine light came on as soon as the delivery driver pulled away.

We have been working with Carvana for 2 weeks to purchase a humble 2018 Nissan Leaf. At first, they only needed paystubs which we were able to provide. They changed things on us and told us they needed 3 months worth of "cancelled checks" but because we couldn't provide that we had to do an Employment verification. This took at least of week of back and forth with carvana because they apparently never received this or that. But, if we get this employment verification that is the LAST thing they need need from us! Finally, our due date to get things done is in 2 hours, we called our HR and said they had sent documents a LONG time ago - DAYS ago. Now, we call a carvana associate who said they NOW NEED 30 days of cancelled checks 2 HOURS BEFORE OUR DUE TIME when we have been ASSURED by MANY carvana agents that the HR verification is all they needed. This company is a HEADACHE. We will be cancelling our order and will go to a dealership instead. There's no easy purchase nor are they consumer friendly. ABSOLUTELY DO NOT PURCHASE A CAR FROM CARVANA

Purchasing the car was easy and their warranty administrator quickly approved some major repairs that came up in the first two weeks. But it has gone downhill from there. My temporary tags expired so I can't legally drive the car. Was promised each time I called that they would investigate and get back to me. That happened exactly once. Now the 100 day warranty is running out and they won't extend the warranty even though they have caused the temporary plate to expire. I would never buy another car from them.

This is literally the worst car- buying experience i ever had in my life. I tried to buy a vehicle on 9/21. My bank Capital One isnt local so i had them overnight my cashiers check directly to Carvana's payment center. It was signed for by a K. Kelsey. Delivered at 9:44am, literally the next day. There were 2 cashiers checks 280.00 and 3520. 00. First they couldnt find any of the cashiers checks. Then after 2 weeks they eventually found the one for 280.00, but they never located the 3520. 00. I called every single day to ask if they found my down payment. The answer day after day was NO. Then they finally admitted that the payment centers relocated and it may have been lost in the shuffle. My bank has a 90 DAY POLICY to replenish my funds so i can get another cashiers check. That is absurd. I CANNOT WAIT 90 DAYS to get my money back and I CANNOT WAIT. 90 DAYS to get a car. Carvana completed a declaration of loss but that is not good enough. My bank still has to investigate etc. This situation has caused me so much hardship. I was supposed to receive a vehicle within a few days and now its been 27 days with no vehicle. Im constantly paying out of pocket every single day for Lyfts and taking the city bus. I cant take the bus everywhere because i have 3 children that has school and other extracurricular activities to get to by a certain time. So i mostly take Lyft which costs close to 100.00 per day. I am literally going broke behind this horrible situation. I NEED CARVANA TO FIND MY CASHIERS CHECK IMMEDIATELY. I need to be compensated for all of this extra hardship that you've caused. I need someone to take ACCOUNTABILITY for this situation. ITS STILL NOT RESOLVED! I DONT HAVE MY MONEY AND I DONT HAVE A CAR!

I can't tell if whoever looks at employment and income verification are just stupid or can't read. I re-submitted all of my bank statements, pay stubs, letter of employment, letter of job offer several times and still kept getting the 'you need to verify your income and employment'. Idiots. I can see why they don't have a high rating and am glad I canceled the order.

I bought my first car on Carvana a few years ago. Smooth process, it was great. I bought a 2022 Ford Maverick on Carvana a few weeks ago. Decided to swap it for another one with more features. Was supposed to be delivered today. Used the text channel 15 minutes after my appointment time (hadn't heard from the delivery person) and was assured that my vehicle was in transport for today. Called and was told it "needed to undergo more inspections" and that now they couldn't bring it until the 26th. They refuse to extend the mileage allowance on the truck I have now because "it will depreciate the value." That's my problem how? Now I'm screwed out of work for the next 10 days and won't compensate me in any way because it says in the contract that they aren't liable for any delays that are due to circumstances out of their control or not due to their own negligence. Sorry, how is it NOT negligent or within your control for your lots to NOT be secure enough to prevent theft of catalytic converters on vehicles that are in YOUR possession and are ALREADY PAID FOR? Now I have a truck I can't drive and they have my $38k. I'm furious and disappointed. Will NEVER use Carvana again and will tell anyone who listens not to use them either.

Everything they promise on their website is bull$#!&. No hassle... nothing but hassle. Delivered to your door... had to pick it up. Buy a car from your couch... took 2 months to buy my car. Do not buy from Carvana, they are the worst and truly suck!

While the online process was easy you will wait forever to get your vehicle. They promise a good delivery date then on day of delivery cancell and reschedule for a latter date. This happened to me 4 times. I canceled and went to dealership which in the long run was much easier and cheaper

I have had a horrible experience with Carvana. The lemon they sent was delayed five times. I missed work, lost money from that and spent money on Uber and although I was told I would be reimbursed for my Uber expenses I never was. The warranty has covered thousands of dollars worth of repairs and I have spent tens of hours at the garage. The car still cannot pass the state emissions test and I cannot legally drive it in my state. I bought the car for $18k and when I tried to see how much Carvana would buy it back for it was $10k less. The process started in June and it's now Oct 11 and they haven't given me a full refund yet. Run from Carvana!